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Guest Services Representative

Place du Royaume - Chicoutimi, QC

JOB TYPE

Hourly, Part Time

POSTING DATE

2017-06-09
Position Summary

The purpose of this position is to deliver outstanding customer service to all patrons and tenants of the property. This position is one of the first points of contact for customers and tenants and must have a positive attitude towards all clients. This position is also responsible for administering specific property programs such as gift cards, community clubs and contests.

Role

• Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings
• Assist in the facilitation of the property gift card program
• Assist in the administration of the “lost and found” program by logging items and helping to match lost items with owners
• Provide directions within the property to shoppers
• Answer incoming calls on both the internal and external telephone lines
• Respond to general email inquiries
• Regulate and monitor the use of the “Parenting Room” by registering patrons who request to use the service (where applicable)
• Restocks supplies in the “Parenting Room” (where applicable)
• Provide support to other departments as requested
• Maintain employee manuals by ensuring the information is up-to-date
• Coordinate the rental of strollers, wheelchairs, coat and parcel check etc.
• Administer refunds for vending machines upon request
• Continuously organize and stock all information brochures at the kiosk and other directories within the property
• Log calls from tenants who require assistance from another department in the property
• Communicate with other departments in a timely manner to relay tenant concerns/requests
• Log radio communications from other departments
• Complete projects as assigned from time to time
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Completed or working towards Secondary School diploma or equivalent

Years of Experience
• 1 year experience in customer service an asset

Specialized knowledge, skills and abilities
• Basic PC skills
• Basic Microsoft Office skills
• First Aid, CPR and AED Certifications an asset
• Ability to learn programs and procedures thoroughly and efficiently
• Respect for Health and Safety processes
• Have a positive attitude and outgoing demeanor
• Bilingual (French/English) an asset

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behavior
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to careers@primarisreit.com. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact careers@primarisreit.com

Marketing Manager

Dufferin Mall - Toronto, ON

JOB TYPE

Salary, Full Time

POSTING DATE

2017-06-05
Position Summary

The main responsibility of the Manager, Marketing position is for all major marketing initiatives undertaken by the property to attract and retain customers with the ultimate goal to increase sales volume, market share and productivity within the Centre contributing to driving net operating income.

Role

• Design and successfully execute a targeted & cost efficient annual marketing plan to increase Centre traffic, retailer sales and market share within a specific trade area
• Using the annual Marketing Contribution, create and successfully execute the Centre’s marketing budget that is reflective of the marketing plan
• Ensure the annual marketing plan utilizes current trade area research and analysis in order to set objectives, formulate marketing and branding strategies and create detailed marketing tactics for the Centre
• Act as the Centre’s “Brand Advocate” to ensure all customer touch points are branded accordingly
• Monitor expenses, allocation of funds, coding invoices and resolve marketing related discrepancies in a timely and efficient manner
• Plan and co-ordinate a consistent advertising/communications strategy that realistically positions and positively represents the Centre
• Ensure all advertising components and installation of all mall marketing materials, displays, and promotions are executed consistently
• Foster communication and relationships with customers, tenants, suppliers, corporate head offices, staff and co-workers
• Develop and disseminate the brand vision consistent with that of the overall creative strategy for the Centre’s website and presence, by communicating the vision with the Marketing Coordinator and/or design firm, in partnership with IT and Management
• Oversee the branding on social networking sites consistent with the strategy outlined in the marketing plan (i.e. Facebook, Twitter, Instagram, Pinterest etc.)
• Remain abreast of marketing trends through analyzing and reviewing market data
• Remain well informed of recent developments in the primary, secondary and tertiary trade area , and how it may impact the Centre
• Maintain and evaluate Primaris customer research, such as traffic counters, focus groups and intercept studies, through ongoing analysis of available research data in order to ensure marketing directions are relevant and effective
• Continuously monitor and report on marketing research, marketing initiatives when requested by other departments (i.e. Leasing, Portfolio Management, etc.) including being able to demonstrate results of marketing campaign(s) and initiatives
• Review, edit, and proof communications pertaining to marketing initiatives and correspondence, ensure all materials have a high degree of accuracy and brand integrity
• Oversee the implementation, operation and promotion of the Centre’s gift card program including the related compliance controls, inventory levels and verification of daily activity
• Oversee the implementation, operation and promotion of the Centre’s Guest Services department/program to enhance the guest experience through a strategic collection of offerings
• Foster communication and relationships with different media sources/ personalities
• Continuously monitor, track and report on Publicity Value that has been generated through a result of community, marketing, partnership and sponsorship events etc.
• Other duties as assigned

Supervision of Direct Reports
• Conduct annual performance reviews and coach direct reports accordingly
• Actively participate in the hiring and training processes when required
• Motivate, direct and evaluate all direct reports through regular formal and informal discussions, including annual evaluations and goal setting sessions, to enhance employee job satisfaction, foster employment stability, and to maximize productivity

Requirements

Formal Education and/or Certifications
• Bachelor’s Degree in Marketing, Advertising, Business or related field required
• Completed or working towards CMD Designation from ICSC an asset

Years of Experience
• Minimum 5 years of marketing experience, preferably in a retail, advertising or public relations agency setting
• Minimum 3 years supervising, coaching, and mentoring direct reports

Specialized knowledge, skills and abilities
• Must be socially adept, congenial and proficient in dealing with diverse personality types with tact and diplomacy
• Knowledge of digital graphic programs/ software (Adobe Suite, Photoshop etc.)
• Intermediate Microsoft Office skills (Outlook, Excel, Word, PowerPoint)
• Strong customer service and problem-solving skills
• Outstanding leadership capabilities
• Excellent verbal and written communication
• Must be able to write comprehensive and detailed reports
• Proven negotiation skills
• Creative thinker
• Conflict resolution skills
• Ability to take initiative
• Exceptional time management
• Positive attitude
• Willingness to learn

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behaviour
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements
• Embrace change and support new initiatives, anticipate and analyze issues in order to understand the future impact of actions and make sound decisions
• Actively support training & development opportunities for employees as well as provide regular and meaningful feedback while delegating responsibility and being comfortable working through others

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to careers@primarisreit.com. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact careers@primarisreit.com

Supervisor, Guest Services

Sunridge Mall - Calgary, AB

JOB TYPE

Salary, Full Time

POSTING DATE

2017-05-31
Position Summary

The main responsibility of the Supervisor, Guest Service is to coordinate the delivery of outstanding customer service to all patrons and tenants of the property. This position is a multifaceted role which requires interaction with customers and tenants as well as coaching and supervising staff. This position is also responsible for administering and managing specific property programs such as gift cards, community clubs, contests, etc.

Role

• Demonstrate exceptional customer service to all patrons and tenants through assisting patrons with information about the property and events
• Hire, orient and train all new Guest Services Representatives
• Prepare shift schedules which provide optimum levels of service to both patrons & tenants
• Order and maintain Guest Services Uniforms
• Set-up new tenants on Centre’s Gift Card Program
• Prepare reports and balance Gift Card reconciliations regularly, in order to evaluate sales trends and prepare action plans where necessary
• Maintain a centralized database to log feedback from customers, retailers and staff
• Mediate and liaise between the customers and tenants when conflict arises with the goal to restore harmony amongst both parties, where appropriate
• Oversee Social Media platforms (if applicable)
• Assist in the execution of Marketing promotions and events at the Centre
• Oversee the administration of the “lost and found” program
• Manage Community and Non-Profit Bookings and ensure all contracts and insurance requirements are submitted and accurate
• Manage and oversee stocking of all mall related information throughout the property
• Answer incoming calls on both the internal and external telephone lines
• Oversee the use and maintenance of the “Parenting Room” (if applicable)
• Oversee the rental program and maintenance of strollers, wheelchairs, etc.
• Authorize refunds for property vending machines upon request (if applicable)
• Record correspondence and relay concerns from tenants and customers to appropriate departments
• Hold regular staff meetings to ensure effective communication
• Provide support to other departments as requested
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• College diploma or equivalent

Years of Experience
• Minimum 3-5 years of experience in a related field
• Minimum 1 year of supervisory experience

Specialized knowledge, skills and abilities
• Basic PC skills
• Basic Microsoft Office skills
• Social Media knowledge an asset
• First Aid, CPR and AED Certifications an asset
• Outstanding customer service skills
• Positive and professional demeanor
• Ability to motivate, delegate and empower effectively
• Interpersonal skills

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behavior
• Overcome obstacles to get the job done, identify problems and recommend solutions
• Actively support training & development opportunities for employees as well as provide regular and meaningful feedback while delegating responsibility and being comfortable working through others
• See change positively and adapt quickly to change in work requirements
• Knowledge of Health and Safety processes

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to careers@primarisreit.com. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact careers@primarisreit.com

Maintenance Worker

Sunridge Mall - Calgary, AB

JOB TYPE

Hourly, Full Time

POSTING DATE

2017-05-26
Position Summary

The Maintenance Worker’s primary responsibility is to perform day to day maintenance and customer service duties required to keep the property safe and presentable for customers, staff and tenants.

Role

• Complete thorough daily inspections of the property
• Notify direct supervisor of required repairs of the property in a timely manner
• Conduct any necessary minor repairs to the property/equipment (i.e. painting, carpentry, HVAC, landscaping, etc.)
• Monitor the property for health & safety concerns and action accordingly
• Respond to tenant(s) concerns in a timely manner
• Ensure that specific areas of the property are in proper condition for inspections
• Remove ice and snow from entrances, walkways and other areas as required
• Ensure litter receptacles are empty and that litter is cleared from the property
• Preserve the “curb appeal” of the property ensuring the overall appearance of the centre is maintained to a high standard
• Assist external contractors with repairs/inspections (i.e. HVAC, trades people, etc.)
• Provide exceptional customer service to all stakeholders (i.e. contractors, tenants and customers)
• Communicate with appropriate stakeholders (i.e. colleagues, trades people) to assist in coordination of work requirements
• Assist other departments with “set-up” and “tear-down” of materials
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Secondary School Diploma or equivalent
• College diploma in a related field an asset

Years of Experience
• 1 year experience in a similar field

Specialized knowledge, skills and abilities
• Knowledge of a trade or HVAC, etc. an asset
• Ability to operate power tools
• Valid Driver’s License
• Basic PC skills
• CPR and First Aid certification an asset

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behaviour
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to careers@primarisreit.com. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact careers@primarisreit.com

Guest Services Representative

Orchard Park - Kelowna, BC

JOB TYPE

Hourly, Part Time

POSTING DATE

2017-05-25
Position Summary

The purpose of this position is to deliver outstanding customer service to all patrons and tenants of the property. This position is one of the first points of contact for customers and tenants and must have a positive attitude towards all clients. This position is also responsible for administering specific property programs such as gift cards, community clubs and contests.

Please note that the successful candidate will have a flexible work schedule including availability during the day, evenings and on weekends.

Role

• Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings
• Assist in the facilitation of the property gift card program
• Assist in the administration of the “lost and found” program by logging items and helping to match lost items with owners
• Provide directions within the property to shoppers
• Answer incoming calls on both the internal and external telephone lines
• Respond to general email inquiries
• Provide support to other departments as requested
• Maintain employee manuals by ensuring the information is up-to-date
• Coordinate the rental of strollers, wheelchairs, coat and parcel check etc.
• Administer refunds for vending machines upon request
• Continuously organize and stock all information brochures at the kiosk and other directories within the property
• Log calls from tenants who require assistance from another department in the property
• Communicate with other departments in a timely manner to relay tenant concerns/requests
• Log radio communications from other departments
• Complete projects as assigned from time to time
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Completed or working towards Secondary School diploma or equivalent

Years of Experience
• 1 year experience in customer service

Specialized knowledge, skills and abilities
• Comfortable conducting gift card purchases & using point of sale systems
• Outstanding customer service skills
• Excellent written and verbal communication skills
• Professional demeanor
• Reliable
• Proven problem-solving skills
• Independent
• Outgoing with a positive attitude
• Efficient
• Empathetic
• Team Oriented
• Basic PC skills including Microsoft Office (i.e. Work, Excel)
• First Aid, CPR and AED Certifications an asset

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behavior
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to careers@primarisreit.com. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact careers@primarisreit.com

General Manager

Place du Royaume - Chicoutimi, QC

JOB TYPE

Salary, Full Time

POSTING DATE

2017-05-19
Position Summary

The General Manager is responsible for executing Primaris’ strategic vision in every aspect of the property including the financial, marketing, leasing and service divisions at the property. The General Manager will be accountable to all tenants, customers, employees and other stakeholders.

Role

• Ensure the interests, of the organization (financial and otherwise) are maintained and enhanced through development, communication and implementation of the Asset Management Plan, strategic plan, standard operating procedures and other vehicles of strategic growth
• Assist each department manager in the development and implementation of strategic plans for his/her team and division
• Provide leadership, develop and foster relationships with tenants, suppliers, staff and co-workers to increase team cohesiveness, through meetings and other methods
• Supervise, coach, and train direct reports in the areas of Operations, Maintenance, Marketing, Guest Services, Administration, Security, Specialty Leasing, etc. to ensure financial and service quality goals are not only met but exceeded
• Mentor and evaluate direct reports through formal and informal discussions, including annual evaluations and goal setting sessions to enhance employee job satisfaction, foster employment stability and to maximize productivity
• Actively participate in the hiring and training processes when required
• Work in partnership with leasing in the development of merchandise plans
• Mediate conflicts and liaise between and with tenants, suppliers, teams, customers, etc. on behalf of the organization to resolve or provide finality
• Develop short, mid and long term strategies to plan the net operating income stream of the property
• Ensure rent from all tenants is collected in full upon due date
• Deliver on reporting requirements, communications and responses to inquiries from various internal departments including senior management
• Provide exceptional customer service to all stakeholders (e.g. tenants, the public, employees, etc.) when dealing with difficult issues
• Conduct informal daily and weekly property inspections to ensure high level of quality and efficient operations
• Develop positive public relations through participation in various community programs, such as occupying board positions and engaging in community activities
• Protect the interests of all stakeholders at all times
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Bachelor’s degree in Business Administration or related field
• BOMI courses or certifications
• Provincial Real Estate License preferred
• RPA, CPM, CSM or similar designation an asset

Years of Experience
• Minimum 5 years experience in shopping centre management with progressive levels of responsibility
• Minimum 3 years experience managing & leading a team

Specialized knowledge, skills and abilities
• Extensive knowledge of and experience using an ERP system (preferably MRI)
• Excellent Microsoft Office skills
• Bilingualism (French/English)
• Above average presentation skills
• Must be a strategic and focused individual who is committed to achieving goals using strategic plans and effective management skills
• Ability to work well within time constraints, able to effectively prioritize in a high demand environment
• Analytically minded with ability to learn quickly and adapt to new situations as they arise
• Outstanding customer service skills
• Positive and professional demeanor
• Well-developed negotiation skills
• Makes solid decisions
• Effectively influences others in a positive manner
• Ability to motivate, delegate and empower effectively
• Interpersonal skills

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behaviour
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements
• Embrace change and support new initiatives, anticipate and analyze issues in order to understand the future impact of actions and make sound decisions
• Actively support training & development opportunities for employees as well as provide regular and meaningful feedback while delegating responsibility and being comfortable working through others

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to careers@primarisreit.com. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact careers@primarisreit.com

Guest Services Representative

McAllister Place - Saint John, NB

JOB TYPE

Hourly, Part Time

POSTING DATE

2017-05-18
Position Summary

The purpose of this position is to deliver outstanding customer service to all patrons and tenants of the property. This position is one of the first points of contact for customers and tenants and must have a positive attitude towards all clients. This position is also responsible for administering specific property programs such as gift cards, community clubs and contests.

Role

• Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings
• Assist in the facilitation of the property gift card program
• Assist in the administration of the “lost and found” program by logging items and helping to match lost items with owners
• Provide directions within the property to shoppers
• Answer incoming calls on both the internal and external telephone lines
• Respond to general email inquiries
• Regulate and monitor the use of the “Parenting Room” by registering patrons who request to use the service (where applicable)
• Restocks supplies in the “Parenting Room” (where applicable)
• Provide support to other departments as requested
• Maintain employee manuals by ensuring the information is up-to-date
• Coordinate the rental of strollers, wheelchairs, coat and parcel check etc.
• Administer refunds for vending machines upon request
• Continuously organize and stock all information brochures at the kiosk and other directories within the property
• Log calls from tenants who require assistance from another department in the property
• Communicate with other departments in a timely manner to relay tenant concerns/requests
• Log radio communications from other departments
• Complete projects as assigned from time to time
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Completed or working towards Secondary School diploma or equivalent

Years of Experience
• 1 year experience in customer service an asset

Specialized knowledge, skills and abilities
• Basic PC skills
• Basic Microsoft Office skills
• First Aid, CPR and AED Certifications an asset
• Ability to learn programs and procedures thoroughly and efficiently
• Respect for Health and Safety processes
• Have a positive attitude and outgoing demeanor

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behavior
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to careers@primarisreit.com. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact careers@primarisreit.com

Security Officer

Cataraqui Centre - Kingston, ON

JOB TYPE

Temporary, Part Time

POSTING DATE

2017-05-03
Position Summary

The main responsibility of the Security Officer role is to deliver outstanding customer service to all employees, patrons and tenants of the property by keeping all areas safe and secure. This position is a first responder to all security and medical calls at the property.

Please note that the successful candidate will have availability to work a variety of shifts including evenings, weekends & holidays.

Role

• Demonstrate exceptional customer service to all employees, patrons and tenants by monitoring the property
• Respond immediately to security and medical calls from tenants, customer service or other departments
• Patrol the property (internal and external) on a continual basis to ensure all areas are safe and secure (including parkades where applicable)
• Deliver first aid, CPR or other medically necessary emergency procedures to any customer, tenant or staff member if required
• Ensure stores open and close in accordance with property policy
• Review reports from previous shift to ensure no issues were left unresolved
• Issue tickets/notices to persons who warrant reprimand in accordance with the various acts and policies
• Organize fire and evacuation drills for all tenants
• Escort tenants or other department staff on bank deposits
• Responsible for opening and locking all entrance/exit doors on the property
• Log and report any maintenance and housekeeping issues
• Communicate regularly with other departments to ensure issues are dealt with in a timely manner
• Record all occurrences from the shift and reports them to direct supervisor
• Coordinate the property’s “Lost and Found” program
• Regularly monitor mechanical, fire/sprinkler and electrical rooms
• Audit AED machines, First Aid Kits, and fire extinguishers
• Report on any occurrences on the property including security offences, medical calls, health and safety hazards, etc.
• Monitor CCTV and electronic lighting systems
• Monitor safety procedures and precautions at constructions areas on the property
• Assist other departments as required
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Secondary School Diploma or equivalent
• College Diploma or Bachelor’s Degree in Police Foundations, Security, Criminology or equivalent considered an asset
• Valid Security License

Years of Experience
• Minimum 2-5 years of experience in security or similar field

Specialized knowledge, skills and abilities
• Criminal background check clearance
• Valid Ontario driver's license
• Working knowledge of provincial Criminal Code
• Knowledge of Health & Safety requirements and processes
• Knowledge of the Trespass to Property Act
• Familiar with tenant rules and regulations
• Basic Microsoft Office & computer skills
• First Aid, CPR and AED Certifications an asset
• PPCT certification/tactical defense training an asset

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behaviour
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to careers@primarisreit.com. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact careers@primarisreit.com

Guest Services Representative

Cataraqui Centre - Kingston, ON

JOB TYPE

Hourly, Temporary Contract

POSTING DATE

2017-03-16
Position Summary

The purpose of this position is to deliver outstanding customer service to all patrons and tenants of the property. This position is one of the first points of contact for customers and tenants and must have a positive attitude towards all clients. This position is also responsible for administering specific property programs such as gift cards, community clubs and contests.

Please note that the successful candidate will have a flexible work schedule including availability during the day, evenings and on weekends. This is a temporary position for approximately 6 months.

Role

• Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings
• Assist in the facilitation of the property gift card program
• Assist in the administration of the “lost and found” program by logging items and helping to match lost items with owners
• Provide directions within the property to shoppers
• Answer incoming calls on both the internal and external telephone lines
• Respond to general email inquiries
• Regulate and monitor the use of the “Parenting Room” by registering patrons who request to use the service (where applicable)
• Restocks supplies in the “Parenting Room” (where applicable)
• Provide support to other departments as requested
• Maintain employee manuals by ensuring the information is up-to-date
• Coordinate the rental of strollers, wheelchairs, coat and parcel check etc.
• Administer refunds for vending machines upon request
• Continuously organize and stock all information brochures at the kiosk and other directories within the property
• Log calls from tenants who require assistance from another department in the property
• Communicate with other departments in a timely manner to relay tenant concerns/requests
• Log radio communications from other departments
• Complete projects as assigned from time to time
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Completed or working towards Secondary School diploma or equivalent

Years of Experience
• 1 year experience in customer service
Specialized knowledge, skills and abilities
• Basic PC skills
• Basic Microsoft Office skills
• First Aid, CPR and AED Certifications an asset
• Criminal background check clearance
• Ability to learn programs and procedures thoroughly and efficiently
• Respect for Health and Safety processes
• Have a positive attitude and outgoing demeanor

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behavior
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to careers@primarisreit.com. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact careers@primarisreit.com