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Careers


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Welcome to the Career Section at Primaris REIT!

At Primaris, we believe that exceptional careers are built upon a foundation of passion, innovation, and collaboration. As one of Canada's premier retail real estate investment trusts, we are committed to creating remarkable experiences for our tenants, partners, and employees alike. Join our dynamic and forward-thinking team, and embark on a journey that combines professional growth, exciting opportunities, and a vibrant work environment. Whether you're an experienced professional or just starting your career, we invite you to explore our diverse range of roles and contribute to our mission of shaping extraordinary retail destinations across the country. Your career awaits you at Primaris REIT, where we thrive together.


Manager, Business Systems

Head Office - Toronto, ON
JOB TYPE
Full Time, Salary
Position Summary

Primaris REIT is currently hiring a dedicated and enthusiastic Manager, Business Systems to join our team at our Head Office in Toronto, ON. If you are an expert in Yardi, SQL scripting Business Analysis and thrive in a dynamic, fast-paced environment, this exciting opportunity is perfect for you!

Role

As the Manager, Business Systems you will drive the planning, design, development, and continuous improvement of core business applications and processes across the organization, reporting to the Director, ERP Systems. You will provide day-to-day oversight of critical systems particularly Yardi and provide overall business support, business systems governance, ensuring data integrity, and delivering high-quality solutions that meet operational needs.

Strategic & Operational Alignment
• Develop and refine a structured strategy for business requirements gathering, ensuring alignment with organizational objectives.
• Work closely with the Director, ERP Systems to assume selected responsibilities that free up leadership capacity for strategic initiatives.
• Maintain a deep understanding of existing processes, recommending improvements and identifying opportunities for innovation.
• Create and deliver learning frameworks, including user guides, presentations, and workshop materials to support successful system adoption.

Business Analysis & Process Improvement
• Oversee the end-to-end process of capturing, documenting, and translating business needs into clear technical specifications.
• Lead design sessions, stakeholder interviews, and workflow assessments to identify gaps, optimize business operations, and streamline data flow.
• Understand and document current and future state for projects with an emphasis on KPIs and success criteria.
• Maintain comprehensive documentation (e.g., workflow diagrams, use cases, gap analyses) to guide system enhancements.
• Encourage best practices in requirements gathering, ensuring consistency and clarity.

System Support, Training & Administration
• Manage day-to-day operations of core systems (primary focus on Yardi), including report writing, incident resolution and ticket management.
• Provide training to business users, ensuring they understand and effectively utilize system features and enhancements.
• Monitor system performance, troubleshoot technical issues, and oversee system upgrades or enhancements in collaboration with IT.
• Ensure system integrity and accuracy by developing and following best-practice validation, testing, and quality control protocols.
• Serve as an escalation point for complex system challenges, collaborating with cross-functional teams to deliver effective solutions.

Project/Vendor Management & Collaboration
• Coordinate cross-functional projects, oversee user acceptance testing, manage data integration efforts, and foster successful user adoption across the organization.
• Establish and maintain project timelines, milestones, and communication plans; track progress to ensure timely, on-budget delivery.
• Collaborate with vendors, third-party support providers, and internal stakeholders to identify needs and deliver continuous improvements.
• Lead the RFP process for business systems.
• Collaborate with the IT team to develop and implement a comprehensive communication strategy, ensuring clear, timely, and consistent updates to business stakeholders about IT initiatives.

Team Leadership & Growth
• Plan and execute strategies to build out the capabilities of the team which includes hiring.
• Mentor and guide team members, setting performance goals, providing regular feedback, and supporting their professional development.
• Foster a culture of collaboration, innovation, and knowledge-sharing, ensuring the team remains agile and responsive to evolving business needs.

Requirements

To excel in this role, we are looking for candidates who are experienced in complex system implementation and integration with a strong ability to communicate business and technical needs. If this opportunity sounds interesting to you, you likely have the following attributes:
• Bachelors Degree in Business, Information Systems or related field, preferably in real estate of financial services
• Demonstrated expertise with Yardi, MRI, or similar commercial real estate management software
• Proven track record of leading complex system implementations, integrations, and/or upgrades
• Must have strong proficiency in business requirements gathering, process mapping, and creating clear technical documentation
• Must have proficiency in SQL scripting, advanced Excel and reporting tools (e.g., Yardi YSR, SSRS, Power BI)
• Experience mentoring or supervising staff and managing project teams
• Exceptional communication and presentation skills, able to translate technical details into business-friendly language
• Strategic thinker who can also manage day-to-day operational tasks effectively
• Effective conflict resolution, problem-solving, and building consensus in cross-functional environments
• Strong organizational skills with the ability to manage multiple priorities
• Commitment to continuous improvement, demonstrating initiative and a proactive approach

Competencies

• Leadership & Mentorship: Inspire, guide, and develop individuals and teams to reach their full potential.
• Collaboration & Communication: Work effectively across departments, communicate clearly, and build strong stakeholder relationships.
• Adaptability & Innovation: Embrace change, remain flexible, and seek creative methods to optimize systems and processes.
• Ownership & Accountability: Take responsibility for actions, deliver on commitments, and effectively manage resources and risks.
• Customer Focus: Prioritize stakeholder needs, ensuring robust support, high-quality service, and continuous value delivery.

Values

• Respect: Appreciate diverse perspectives and treat colleagues, stakeholders, and partners with dignity and empathy.
• Empowerment: Encourage initiative and creativity by providing the tools, training, and authority needed to excel.
• Integrity: Uphold ethical standards, be transparent, and follow through on commitments.
• Teamwork: Collaborate toward collective goals, share knowledge, and celebrate successes together.
• Accountability: Accept ownership for decisions, responsibilities, and outcomes, driving continuous improvement in all areas.

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, with your resume attached please Apply Here. Please note that we thank all who apply however only candidates considered for an interview will be contacted.
Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact us here.

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