Primaris COVID-19 FAQ


A: We would encourage all retailers interested in applying for the CEWS to visit the Government of Canada website for further information about this program:

A: While there are a number of resources available to assist you in preparing to reopen your business, the Retail Recovery Playbook and Retail Recovery Checklists published by the Retail Council of Canada may be helpful to you. These complimentary resources can be found online at:

A: Yes, we have created Working Towards a Safer Tomorrow, a document which outlines the standard measures being implemented by Primaris at all of our shopping centres.
A: In the event one of your employees is suspected of having COVID-19 or tests positive, please get in touch with the appropriate municipal/provincial health authorities in your area. Please also be sure to notify your General Manager.
A: We anticipate that individual franchisees will be eligible for the CECRA; however, we are still waiting on further details about the program to more fully understand eligibility criteria.
A: Small businesses may be eligible for some financial relief for rents due during the months of April, May, and June through the Canada Emergency Commercial Rent Assistance (CECRA) program:

A: We will endeavor to provide updates to our tenants; however, you are encouraged to visit or contact the Canadian Mortgage & Housing Corporation directly at [email protected] or 1-800-668-2642, for additional information and updates.
A: We view all of our tenants as valued partners and are working closely with them to navigate through the next few months together. As every tenant’s situation is unique, we are dealing with them all on a case by case basis. Should you have any questions or require further guidance, please contact your General Manager.


A: At our properties across the country, our housekeeping and operations teams have continued to employ the use of anti-bacterial cleaning products to eliminate the spread of germs via high-frequency touch points throughout our shopping centres. Enhanced cleaning routines and practices also contribute towards this goal.
A: While we feel it is safe to shop purposefully at our shopping centres, we encourage anyone with a compromised immune system, or any other health factors which may put them at risk, to stay home. We have implemented a standard set of best practices for our shopping centres, which include but are not limited to: increased cleaning of high frequency touch points; sanitizer dispensers at all entrances and in common areas; enhanced signage; and social distancing guidelines. Many of our retailers have also modified their business operations accordingly and may even offer alternative methods of shopping, including online purchasing and curbside pick-up.
A: At many of our locations, we had tenants who were deemed to be essential services. These retailers continued to play an important role in serving the community in which they operate. We undertook a number of modifications to operations within our shopping centres and worked with our retailers that remained open to ensure we were able to maintain the safety of employees, customers and the wider public. We will continue to during the reopening process.
A: Those of our tenants that have been deemed essential services, with exterior access, have been permitted to operate. Based on their locations within the shopping centre, some of these tenants have elected to operate outside of the reduced mall hours. This has been permitted, as long as these tenants have been able to maintain appropriate safety protocols.
A: While we are not restricting to access to our shopping centres, we do expect all visitors to follow all municipal, provincial and federal guidelines for consulting with a healthcare professional, self-isolating, and social distancing as may be appropriate it. We encourage anyone experiencing coronavirus-like symptoms to stay home.
A: Safety is our utmost priority as we return to business. In the interest of encouraging social distancing and limit the spread of COVID-19, we decided that cancelling events and programming within our shopping centres was the prudent thing to do as a community leader. As regulations are relaxed and business begins to return to normal, we will evaluate how we can safely bring events and programming back to our shopping centres. Rest assured that this will be done with proper consideration of everything that has been learned over the past several months.
A: As many of our shopping centres were forced to close as a result of provincial regulation, food court seating was not available. As provinces begin to reopen, we will be looking for opportunities to maintain social distancing protocols within our food courts. Site furniture will be relocated when possible, and signage will be added to encourage social distancing for those elements of the food court which are available for use.
A: In order to protect our employees, we made the difficult decision to close our guest services desks. As we gear up to reopen our shopping centres, we will be making adjustments to the way Guest Services Representatives interact with our customers and the public as a whole. This will include added protections for Guest Service Representatives, such as safety shields at all guest services desks and personal protective equipment for staff.
A: As Guest Services desks may not yet be open, customers interested in purchasing gift cards should contact the shopping centre’s management office. We encourage the use of electronic payment methods (credit and debit cards) over cash for the purchase of gift cards.

*Questions adapted from Retail Council of Canada’s, “Q & As for Retailers on COVID-19”



Canada Emergency Wage Subsidy (CEWS)


Retail Council of Canada Retail Recovery Playbook


CMHC - COVID–19: CECRA for Small Businesses



Primaris Management Inc. does not provide financial, legal, or tax advice. Nor do we endorse any claims, recommendations, services or organizations in the materials and links that we share here. This information is not intended as financial, legal, or tax advice. Please consult your own advisors before acting on any of the information provided herein or that these materials direct you towards.