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Careers

Guest Services Representative

Medicine Hat Mall - Medicine Hat, AB

JOB TYPE

Hourly, Part Time

POSTING DATE

2021-07-20
Position Summary

The purpose of this position is to deliver outstanding customer service to all patrons and tenants of the property. This position is one of the first points of contact for customers and tenants and must have a positive attitude towards all clients. This position is also responsible for administering specific property programs such as gift cards, community clubs and contests. Please note that the successful candidate must have availability to work on evenings, weekends and holidays.

Role

• Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings
• Assist in the facilitation of the property gift card program
• Assist in the administration of the “lost and found” program by logging items and helping to match lost items with owners
• Provide directions within the property to shoppers
• Answer incoming calls on both the internal and external telephone lines
• Respond to general email inquiries
• Provide support to other departments as requested
• Maintain employee manuals by ensuring the information is up-to-date
• Coordinate the rental of strollers, wheelchairs, coat and parcel check etc.
• Administer refunds for vending machines upon request
• Continuously organize and stock all information brochures at the kiosk and other directories within the property
• Log calls from tenants who require assistance from another department in the property
• Communicate with other departments in a timely manner to relay tenant concerns/requests
• Log radio communications from other departments
• Complete projects as assigned from time to time
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Completed or working towards Secondary School diploma or equivalent

Years of Experience
• 1 year experience in customer service an asset

Specialized knowledge, skills and abilities
• Basic PC skills
• Basic Microsoft Office skills
• First Aid, CPR and AED Certifications an asset
• Ability to learn programs and procedures thoroughly and efficiently
• Respect for Health and Safety processes
• Have a positive attitude and outgoing demeanor

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behavior
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to careers@primarisreit.com. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact careers@primarisreit.com

IT Service Desk Analyst

Toronto Head Office - Toronto, ON

JOB TYPE

Salary, Full Time

POSTING DATE

2021-07-16
Position Summary

The IT Service Desk Analyst is responsible for providing an outstanding level of technical support in line with IT Service Levels to employees for IT systems including server applications, file and print services, distributed directory services, email services, desktop operating systems & applications, and mobile & tablet devices.

Role

Customer Support
• Monitors IT Service Desk for tickets assigned to the queue and processes first-in first-out based on priority
• Provide support for a high-level of system performance by ensuring a stable environment for the day-to-day operations of the company
• Clearly communicates with clients via telephone, email, and occasional face-to-face contact to ensure that issues are understood and resolved within the agreed SLAs
• Support employees with their IT requests including on-boarding and off-boarding processes
• Documenting internal procedures and processes

Technical
• Configures software applications, utilities, and default settings for local workstations
• Manages PC setup and deployment for new employees using standard hardware, images, and software
• Maintains and support a virtualized Microsoft environment:
o VMWare suite of products
o Windows desktop operating systems, including Windows 7/10
o MS Office suite and M365 Productivity Apps
o Windows server operating systems, including versions 2008/2016/2019
o Active Directory services
o Exchange email system
o File and print services
o Airwatch and Intune mobile device management
o Cloud technologies - Azure/AWS
• Support for key software including some custom software applications
• Daily system monitoring of resources, storage, logs, key processes and scheduled jobs
• Strong working knowledge of phone systems, remote support tools, and asset inventory systems
• Work effectively with external 3rd party vendors to identify the root cause to uncommon problems and oversee work
• Networking support:
o Effectively support the LAN, WAN and Wireless LAN environments
o Support Juniper-based, Cisco, Meraki firewalls, SSL VPN, and routers
o Skill set in Aruba wireless technology
o Ensure best practices are followed to maintain the safety of the Primaris network
• Oversee ISP contracts; ensure accuracy and proactively monitor in order to renew or cancel
• Practical hands-on experience with provisioning and maintaining Windows Server, PC’s, Macs, Active Directory, Office 365 and SQL Server environments
• Maintain up-to-date knowledge of industry trends and advancements
• Efficiently respond to emergencies that affect Primaris’ business continuity
• Independent investigation of technical issues that involves complex analysis of the network and an in-depth examination of the interaction between Applications, LAN and WAN infrastructure etc. Followed by preparation of report(s) on root cause analysis in case of failures
• Other duties as assigned

Communication
• Listens carefully to the customer, prompts questions to diagnose the nature of the problem, patiently works with the customer and provides thorough problem-solving steps
• Clearly communicate with clients via telephone, email, and in-person contact to ensure that issues are understood and resolved
• Excellent phone and email etiquette
• Able to handle multiple tasks and priorities and escalates accordingly
• Able to provide ‘self-help’ documentation for customer use

Requirements

Formal Education and/or Certifications
• Bachelor’s Degree in Information Technology or related field preferred

Years of Experience
• Minimum 3-5 years’ experience in technical support, engineering support or IT
• Prior customer-facing/support experience
• Experience with Cisco and HP switches is considered an asset

Specialized knowledge, skills and abilities
• Ability to administer and support a broad range of IT technologies
• MCSE, Microsoft systems based enterprise infrastructure
• Experience doing help desk and technical support functions
• Batch file writing, scripting knowledge and asset
• Demonstrated experience in local and wide area network operations
• Dexterity with Microsoft Office family
• Expertise in networking and security
• Outstanding client service skills
• Self-motivated
• Strong verbal communication and technical writing skills Ability to manage client expectations
• Enjoys working in a fast paced environment
• Good presentation skills
• Proven problem solving skills

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behavior
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to careers@primarisreit.com. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact careers@primarisreit.com

Maintenance Worker

Park Place Mall - Lethbridge, AB

JOB TYPE

Hourly, Full Time

POSTING DATE

2021-07-09
Position Summary

The Maintenance Worker’s primary responsibility is to perform day to day maintenance and customer service duties required to keep the property safe and presentable for customers, staff and tenants. Please note that the successful candidate must be available to work on evening and weekends.

Role

• Complete thorough daily inspections of the property
• Notify direct supervisor of required repairs of the property in a timely manner
• Conduct any necessary minor repairs to the property/equipment (i.e. painting, carpentry, HVAC, landscaping, etc.)
• Monitor the property for health & safety concerns and action accordingly
• Respond to tenant(s) concerns in a timely manner
• Ensure that specific areas of the property are in proper condition for inspections
• Remove ice and snow from entrances, walkways and other areas as required
• Ensure litter receptacles are empty and that litter is cleared from the property
• Preserve the “curb appeal” of the property ensuring the overall appearance of the centre is maintained to a high standard
• Assist external contractors with repairs/inspections (i.e. HVAC, trades people, etc.)
• Provide exceptional customer service to all stakeholders (i.e. contractors, tenants and customers)
• Communicate with appropriate stakeholders (i.e. colleagues, trades people) to assist in coordination of work requirements
• Assist other departments with “set-up” and “tear-down” of materials
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Secondary School Diploma or equivalent
• College diploma in a related field an asset

Years of Experience
• 3 years experience in a similar field

Specialized knowledge, skills and abilities
• Knowledge of a trade or HVAC, etc. an asset
• Ability to operate power tools
• Problem solving skills
• Valid Driver’s License
• Basic PC skills
• CPR and First Aid certification an asset

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behavior
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to careers@primarisreit.com. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact careers@primarisreit.com

Guest Services Representative

Stone Road Mall - Guelph, ON

JOB TYPE

Hourly, Part Time

POSTING DATE

2021-07-05
Position Summary

The purpose of this position is to deliver outstanding customer service to all patrons and tenants of the property. This position is one of the first points of contact for customers and tenants and must have a positive attitude towards all clients. This position is also responsible for administering specific property programs such as gift cards, community clubs and contests.

Role

• Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings
• Assist in the facilitation of the property gift card program
• Assist in the administration of the “lost and found” program by logging items and helping to match lost items with owners
• Provide directions within the property to shoppers
• Answer incoming calls on both the internal and external telephone lines
• Respond to general email inquiries
• Provide support to other departments as requested
• Maintain employee manuals by ensuring the information is up-to-date
• Coordinate the rental of strollers, wheelchairs, coat and parcel check etc.
• Administer refunds for vending machines upon request
• Continuously organize and stock all information brochures at the kiosk and other directories within the property
• Log calls from tenants who require assistance from another department in the property
• Communicate with other departments in a timely manner to relay tenant concerns/requests
• Log radio communications from other departments
• Complete projects as assigned from time to time
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Completed or working towards Secondary School diploma or equivalent

Years of Experience
• 1 year experience in customer service an asset

Specialized knowledge, skills and abilities
• Basic PC skills
• Basic Microsoft Office skills
• First Aid, CPR and AED Certifications an asset
• Ability to learn programs and procedures thoroughly and efficiently
• Respect for Health and Safety processes
• Have a positive attitude and outgoing demeanor

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behavior
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to careers@primarisreit.com. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact careers@primarisreit.com

Revenue Administrator

Park Place Mall - Lethbridge, AB

JOB TYPE

Salary, Full Time

POSTING DATE

2021-06-30
Position Summary

The Revenue Administrator’s primary responsibility is for daily, monthly, quarterly, and annual financial transactions for the property including accounts receivable, collections, monthly charges, year-end charges, and percentage rent. This role will work closely with the Property Accountant and the Director, Accounts Receivable on financial reporting and processes, and lease administration affecting the property.

Role

• Prepare monthly, quarterly, and annual accruals
• Update, maintain and audit all tenant information to ensure it is accurate and up-to-date to ensure timely collection of all rents
• Maintain an up-to-date record of all negligent accounts including, but not limited to, accounts receivable reports, tenant statements, letters, and other correspondence
• Liaise with the Director, Accounts Receivable to recommend bad debt allowances, and write offs for approval from the Property Manager or General Manager
• Reconcile the rent roll monthly
• Assist the Property Manager or General Manager in the preparation of the monthly Asset Management Report
• Complete the monthly audit package for submission and approval to the Property Manager or General Manager, including the reconciliation of the monthly rent roll
• Review the lease administration lease entry in Yardi for accuracy and completeness Prepare required documents including, but not limited to, welcome letters and rental notices. Liaise with tenants on a regular basis to develop and maintain good working relationships
• Review the lease administration entry of specialty leasing license agreements and storage agreements into Yardi for completeness and accuracy
• Monitor sales report for completeness and accuracy
• Analyze tenant sales and prepare monthly percent rent billings as required
• Process all tenant billings and rental notices including year-end statements in a timely, accurate manner, and forward to tenants with appropriate back up information to minimize the incidence of outstanding accounts
• Reply and resolve, in a timely manner, tenant inquiries regarding operating costs and realty tax, working collaboratively with the Director, Accounts Receivable and Lease Administration team
• Verify, collect and process rent due, adjustments and other payments from tenants in Yardi
• Update information on the aged accounts receivable report on the 10th and the 20th of each month to reflect current status
• Liaise with Property Accountant in relation to property revenues and expenses to ensure completeness and accuracy
• Maintain analysis of utility accounts and prepare timely billings to metered tenants
• Assist with the preparation and input of property budget(s) and reforecasts
• Process manual billings for service-related charges
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Bachelor’s degree or College Diploma in Accounting, Business Administration or a related field
• University or College degree in Accounting, Finance, Business Administration, or another related field

Years of Experience
• Minimum of 2 years’ experience in an accounting or property administration position

Specialized knowledge, skills and abilities
• Real estate or property management experience an asset
• Good understanding of accounting principles, lease administration and collections
• Computer literate in Microsoft Office
• Experience in Yardi an asset
• Knowledge of insolvency proceedings is an asset

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Strong organizational, multi-tasking and prioritization skills
• Ability to work under pressure with minimal supervision
• Build positive relationships and demonstrate commitment, effort and a “take charge” attitude
• Produce accurate work with attention to detail and consistently meeting deadlines
• Overcome obstacles to get the job done, identify problems and recommend solutions

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to careers@primarisreit.com. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact careers@primarisreit.com

Guest Services Representative x 2

Kildonan Place - Winnipeg, MB

JOB TYPE

Hourly, Temporary Contract

POSTING DATE

2021-06-30
Position Summary

The purpose of this position is to deliver outstanding customer service to all patrons and tenants of the property. This position is one of the first points of contact for customers and tenants and must have a positive attitude towards all clients. This position is also responsible for administering specific property programs such as gift cards, community clubs and contests.

Role

• Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings
• Assist in the facilitation of the property gift card program
• Assist in the administration of the “lost and found” program by logging items and helping to match lost items with owners
• Provide directions within the property to shoppers
• Answer incoming calls on both the internal and external telephone lines
• Respond to general email inquiries
• Provide support to other departments as requested
• Maintain employee manuals by ensuring the information is up-to-date
• Coordinate the rental of strollers, wheelchairs, coat and parcel check etc.
• Administer refunds for vending machines upon request
• Continuously organize and stock all information brochures at the kiosk and other directories within the property
• Log calls from tenants who require assistance from another department in the property
• Communicate with other departments in a timely manner to relay tenant concerns/requests
• Log radio communications from other departments
• Complete projects as assigned from time to time
• Other duties as assigned

Requirements



Formal Education and/or Certifications
• Completed or working towards Secondary School diploma or equivalent

Years of Experience
• 1 year experience in customer service an asset

Specialized knowledge, skills and abilities
• Basic PC skills
• Basic Microsoft Office skills
• First Aid, CPR and AED Certifications an asset
• Ability to learn programs and procedures thoroughly and efficiently
• Respect for Health and Safety processes
• Have a positive attitude and outgoing demeanor

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behavior
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to careers@primarisreit.com. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact careers@primarisreit.com

IT Service Desk Analyst

Calgary Regional Office - Calgary, AB

JOB TYPE

Salary, Full Time

POSTING DATE

2021-06-30
Position Summary

The IT Service Desk Analyst is responsible for providing an outstanding level of technical support in line with IT Service Levels to employees for IT systems including server applications, file and print services, distributed directory services, email services, desktop operating systems & applications, and mobile & tablet devices.

Role

Customer Support
• Monitors IT Service Desk for tickets assigned to the queue and processes first-in first-out based on priority
• Provide support for a high-level of system performance by ensuring a stable environment for the day-to-day operations of the company
• Clearly communicates with clients via telephone, email, and occasional face-to-face contact to ensure that issues are understood and resolved within the agreed SLAs
• Support employees with their IT requests including on-boarding and off-boarding processes
• Documenting internal procedures and processes

Technical
• Configures software applications, utilities, and default settings for local workstations
• Manages PC setup and deployment for new employees using standard hardware, images, and software
• Maintains and support a virtualized Microsoft environment:
o VMWare suite of products
o Windows desktop operating systems, including Windows 7/10
o MS Office suite and M365 Productivity Apps
o Windows server operating systems, including versions 2008/2016/2019
o Active Directory services
o Exchange email system
o File and print services
o Airwatch and Intune mobile device management
o Cloud technologies - Azure/AWS
• Support for key software including some custom software applications
• Daily system monitoring of resources, storage, logs, key processes and scheduled jobs
• Strong working knowledge of phone systems, remote support tools, and asset inventory systems
• Work effectively with external 3rd party vendors to identify the root cause to uncommon problems and oversee work
• Networking support:
o Effectively support the LAN, WAN and Wireless LAN environments
o Support Juniper-based, Cisco, Meraki firewalls, SSL VPN, and routers
o Skill set in Aruba wireless technology
o Ensure best practices are followed to maintain the safety of the Primaris network
• Oversee ISP contracts; ensure accuracy and proactively monitor in order to renew or cancel
• Practical hands-on experience with provisioning and maintaining Windows Server, PC’s, Macs, Active Directory, Office 365 and SQL Server environments
• Maintain up-to-date knowledge of industry trends and advancements
• Efficiently respond to emergencies that affect Primaris’ business continuity
• Independent investigation of technical issues that involves complex analysis of the network and an in-depth examination of the interaction between Applications, LAN and WAN infrastructure etc. Followed by preparation of report(s) on root cause analysis in case of failures
• Other duties as assigned

Communication
• Listens carefully to the customer, prompts questions to diagnose the nature of the problem, patiently works with the customer and provides thorough problem-solving steps
• Clearly communicate with clients via telephone, email, and in-person contact to ensure that issues are understood and resolved
• Excellent phone and email etiquette
• Able to handle multiple tasks and priorities and escalates accordingly
• Able to provide ‘self-help’ documentation for customer use

Requirements

Formal Education and/or Certifications
• Bachelor’s Degree in Information Technology or related field preferred

Years of Experience
• Minimum 3-5 years’ experience in technical support, engineering support or IT
• Prior customer-facing/support experience
• Experience with Cisco and HP switches is considered an asset.

Specialized knowledge, skills and abilities
• Ability to administer and support a broad range of IT technologies
• MCSE, Microsoft systems based enterprise infrastructure
• Experience doing help desk and technical support functions
• Batch file writing, scripting knowledge and asset
• Demonstrated experience in local and wide area network operations
• Dexterity with Microsoft Office family
• Expertise in networking and security
• Outstanding client service skills
• Self-motivated
• Strong verbal communication and technical writing skills Ability to manage client expectations
• Enjoys working in a fast paced environment
• Good presentation skills
• Proven problem solving skills

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behavior
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to careers@primarisreit.com. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact careers@primarisreit.com

General Manager

Peter Pond Mall - Fort McMurray, AB

JOB TYPE

Salary, Full Time

POSTING DATE

2021-06-29
Position Summary

The General Manager is responsible for executing Primaris’ strategic vision in every aspect of the property including the financial, marketing, leasing and service divisions at the property. The General Manager will be accountable to all tenants, customers, employees and other stakeholders.

Role

• Ensure the interests, of the organization (financial and otherwise) are maintained and enhanced through development, communication and implementation of the Asset Management Plan, strategic plan, standard operating procedures and other vehicles of strategic growth
• Assist each department manager in the development and implementation of strategic plans for his/her team and division
• Provide leadership, develop and foster relationships with tenants, suppliers, staff and co-workers to increase team cohesiveness, through meetings and other methods
• Supervise, coach, and train direct reports in the areas of Operations, Maintenance, Marketing, Guest Services, Administration, Security, Specialty Leasing, etc. to ensure financial and service quality goals are not only met but exceeded
• Mentor and evaluate direct reports through formal and informal discussions, including annual evaluations and goal setting sessions to enhance employee job satisfaction, foster employment stability and to maximize productivity
• Actively participate in the hiring and training processes when required
• Work in partnership with leasing in the development of merchandise plans
• Mediate conflicts and liaise between and with tenants, suppliers, teams, customers, etc. on behalf of the organization to resolve or provide finality
• Develop short, mid and long term strategies to plan the net operating income stream of the property
• Ensure rent from all tenants is collected in full upon due date
• Deliver on reporting requirements, communications and responses to inquiries from various internal departments including senior management
• Provide exceptional customer service to all stakeholders (e.g. tenants, the public, employees, etc.) when dealing with difficult issues
• Conduct informal daily and weekly property inspections to ensure high level of quality and efficient operations
• Develop positive public relations through participation in various community programs, such as occupying board positions and engaging in community activities
• Protect the interests of all stakeholders at all times
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Bachelor’s degree in Business Administration or related field
• BOMI courses or certifications
• Provincial Real Estate License preferred
• RPA, CPM, CSM or similar designation an asset

Years of Experience
• Minimum 5 years’ experience in shopping centre management with progressive levels of responsibility
• Minimum 3 years experience managing & leading a team

Specialized knowledge, skills and abilities
• Extensive knowledge of and experience using an ERP system (preferably Yardi)
• Excellent Microsoft Office skills
• Above average presentation skills
• Must be a strategic and focused individual who is committed to achieving goals using strategic plans and effective management skills
• Ability to work well within time constraints, able to effectively prioritize in a high demand environment
• Analytically minded with ability to learn quickly and adapt to new situations as they arise
• Outstanding customer service skills
• Positive and professional demeanor
• Well-developed negotiation skills
• Makes solid decisions
• Effectively influences others in a positive manner
• Ability to motivate, delegate and empower effectively
• Interpersonal skills

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behaviour
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements
• Embrace change and support new initiatives, anticipate and analyze issues in order to understand the future impact of actions and make sound decisions
• Actively support training & development opportunities for employees as well as provide regular and meaningful feedback while delegating responsibility and being comfortable working through others

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to careers@primarisreit.com. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact careers@primarisreit.com

Guest Services Representative x2

Place d'Orleans Shopping Centre - Ottawa, ON

JOB TYPE

Hourly, Part Time

POSTING DATE

2021-06-28
Position Summary

The purpose of this position is to deliver outstanding customer service to all patrons and tenants of the property. This position is one of the first points of contact for customers and tenants and must have a positive attitude towards all clients. This position is also responsible for administering specific property programs such as gift cards, community clubs and contests.

Please note that the successful candidate must be available to work on evenings and weekends.

Role

• Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings
• Assist in the facilitation of the property gift card program
• Assist in the administration of the “lost and found” program by logging items and helping to match lost items with owners
• Provide directions within the property to shoppers
• Answer incoming calls on both the internal and external telephone lines
• Respond to general email inquiries
• Provide support to other departments as requested
• Maintain employee manuals by ensuring the information is up-to-date
• Coordinate the rental of strollers, wheelchairs, coat and parcel check etc.
• Administer refunds for vending machines upon request
• Continuously organize and stock all information brochures at the kiosk and other directories within the property
• Log calls from tenants who require assistance from another department in the property
• Communicate with other departments in a timely manner to relay tenant concerns/requests
• Log radio communications from other departments
• Complete projects as assigned from time to time
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Completed or working towards Secondary School diploma or equivalent

Years of Experience
• 1 year experience in customer service an asset

Specialized knowledge, skills and abilities
• Basic PC skills
• Basic Microsoft Office skills
• First Aid, CPR and AED Certifications an asset
• Bilingual (French/English)
• Ability to learn programs and procedures thoroughly and efficiently
• Respect for Health and Safety processes
• Have a positive attitude and outgoing demeanor

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behavior
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to careers@primarisreit.com. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact careers@primarisreit.com

Analyst, Business Systems

Toronto Head Office - Toronto, ON

JOB TYPE

Salary, Full Time

POSTING DATE

2021-06-25
Position Summary

The Business Systems Analyst will play a pivotal role to plan, design, develop, and launch efficient business, financial, and operations systems in support of core organizational functions and business processes. This role is responsible for working with key stakeholders to align business needs and user requirements with key information technology systems. The position is responsible for understanding existing operating procedures, processes and reporting needs, evaluating and analyzing new requirements and translating these details into a format from which a technological solution can be devised.

Role

Business/Systems analysis to enhance ERP platform & fringe Business Systems
• Lead design sessions and SIPOC exercises in prototyping new systems for the purpose of enhancing business processes, operations, and information process flow
• Identify scope and parameters in order to define measurable project success criteria.
• Analyze user and system processes; create complex requirements documents
• Build consensus, develop communication plans, and coordinate project deliverables
• Maintain detailed knowledge of current Primaris applications including Yardi Voyager 7S, and recommends tools and processes in Yardi that ensure efficient use of the system
• Accurately maintain project tracking, change management and user request logs
• Maintain documentation for all environments and execute administrative system tasks including but not limited to workflow diagrams, uses cases, risks, GAP analysis etc.
• Perform hands-on analytical work with reports and data across various business systems.
• Continually evaluate existing systems and create/maintain detailed documentation
• Act as a liaison with users from different departments to capture requirements and ensure there is continual development that keeps business systems aligned with said requirements.

Yardi Maintenance
• Responsible for generating and compiling reports based on the findings, complete with probable causes and possible solutions to common encountered systems issues
• Monitor Yardi support requests and providing assistance to Yardi users
• Create and run data integrity reports to ensure system is being used properly
• Document existing modifications to ensure upgrades capture all modifications
• Run unit testing and quality control to ensure all modifications are captured

Other Responsibilities
• Work independently with a minimum of supervision with stakeholders from across the organization
• Investigate technical issues that may involve complex analysis from our distributed network and an in-depth examination of the interaction between applications, users and their perceived and real requirements
• Work closely with issue-specific cross functional teams
• Define, coordinate, and prioritize customer feedback and ideas to management for future enhancement to services
• Other duties as assigned

Requirements

Formal Education or Equivalent
• University degree in business or information systems

Years of Experience
• 5+ years in the financial services industry or an acceptable equivalent of education and experience
• 3-5 years experience analyzing & documenting business and technical requirements
• 2-3 years experience with Yardi/MRI/Commercial Real Estate management software
• 2-3 years experience with Structured Query Language (SQL) scripting
• 3-5 years experience with Excel, including macros, financial and formulas
• 2-3 years knowledge of industry leading reporting tools like Microsoft SQL Reporting Services
• 5+ years experience in Accounting/Finance environment preferred

Specialized knowledge, skills and abilities
• Outstanding customer service skills
• Self-motivated
• Strong verbal communication and technical writing skills
• Manages customer expectations
• Articulate
• Team player
• Enjoys working in a fast paced environment
• Excellent presentation skills
• Ability to clearly communicate with customers via telephone, email and or face-to-face contact
• Proven problem solving skills

• Advanced Structured Query Language (SQL) scripting skills
• Experience developing system diagrams using Visio
• Experience with all aspects of the software development lifecycle and agile
• Knowledge common design methodologies including Modified Waterfall and Agile an asset

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behaviour
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to careers@primarisreit.com. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact careers@primarisreit.com

Guest Services Representative

Park Place Mall - Lethbridge, AB

JOB TYPE

Hourly, Part Time

POSTING DATE

2021-06-17
Position Summary

The purpose of this position is to deliver outstanding customer service to all patrons and tenants of the property. This position is one of the first points of contact for customers and tenants and must have a positive attitude towards all clients. This position is also responsible for administering specific property programs such as gift cards, community clubs and contests.

Role

• Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings
• Assist in the facilitation of the property gift card program
• Assist in the administration of the “lost and found” program by logging items and helping to match lost items with owners
• Provide directions within the property to shoppers
• Answer incoming calls on both the internal and external telephone lines
• Respond to general email inquiries
• Regulate and monitor the use of the “Parenting Room” by registering patrons who request to use the service (where applicable)
• Restocks supplies in the “Parenting Room” (where applicable)
• Provide support to other departments as requested
• Maintain employee manuals by ensuring the information is up-to-date
• Coordinate the rental of strollers, wheelchairs, coat and parcel check etc.
• Administer refunds for vending machines upon request
• Continuously organize and stock all information brochures at the kiosk and other directories within the property
• Log calls from tenants who require assistance from another department in the property
• Communicate with other departments in a timely manner to relay tenant concerns/requests
• Log radio communications from other departments
• Complete projects as assigned from time to time
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Completed or working towards Secondary School diploma or equivalent

Years of Experience
• 1 year experience in customer service an asset

Specialized knowledge, skills and abilities
• Basic PC skills
• Basic Microsoft Office skills
• First Aid, CPR and AED Certifications an asset
• Ability to learn programs and procedures thoroughly and efficiently
• Respect for Health and Safety processes
• Have a positive attitude and outgoing demeanor

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behavior
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to careers@primarisreit.com. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact careers@primarisreit.com

Senior Property Administrator

Cataraqui Centre - Kingston, ON

JOB TYPE

Salary, Full Time

POSTING DATE

2021-04-12
Position Summary

The Senior Property Administrator’s primary responsibility is for daily, monthly, quarterly and annual financial transactions for the property including accounts receivable, collections, monthly charges, year-end charges and percentage rent. This role will work closely with the Accounting department at the Toronto Head Office on financial reporting and processes, and lease administration affecting the property.

Role

Role Responsibilities
• Prepare monthly, quarterly and annual accruals
• Update, maintain and audit all tenant information to ensure it is accurate and up-to-date
• Prepare and coordinate initial rent letter and rent notices to all tenants
• Timely & accurate entry of Specialty Leasing license agreements (including related storage agreements) into ERP system
• Complete the monthly tenant audit for submission to General Manager
• Reconcile rent roster on a monthly basis
• Assist with preparation and input of property budget(s)
• Manage and maintain accurate sales reports for the property
• Organize and collect supplementary tenant documentation including tenant insurance certificates, architectural certificates, and other pertinent documentation where required
• Resolve tenant operating cost issues
• Reply to tenant inquiries regarding operating costs and other payments
• Liaise with Property Accountants in relation to property revenues/expenses, etc.
• Verify, collect, process, and input rent due, adjustments and other payments from tenants in ERP system
• Recommend bad debt allowances and write-offs and report these to the General Manager
• Provide informational support to managers
• Administer and oversee petty cash dispersal and reconciliation (if applicable)
• Other duties as assigned

Supervision of Direct Reports
• Conduct annual performance reviews and coach direct report(s) accordingly
• Supervise, mentor and evaluate direct report(s) through formal and informal discussions, including annual evaluations and goal setting sessions to enhance employee job satisfaction, foster employment stability and to maximize productivity
• Actively participate in the hiring and training processes when required
• Provide regular updates & feedback to the General Manager

Requirements

Formal Education and/or Certifications
• Bachelor’s degree or College Diploma in Accounting, Business Administration or a related field

Years of Experience
• Minimum 3-5 years property administration experience
• Minimum 1 year supervising, coaching, and mentoring direct report(s)
• Experience in Real Estate or Property Management an asset

Specialized knowledge, skills and abilities
• Bilingualism (French/English) an asset (depending on the location of the property)
• Knowledge and experience with property accounting software (Yardi preferred)
• Excellent Microsoft Office skills

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behaviour
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements
• Embrace change and support new initiatives, anticipate and analyze issues in order to understand the future impact of actions and make sound decisions
• Actively support training & development opportunities for employees as well as provide regular and meaningful feedback while delegating responsibility and being comfortable working through others

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to careers@primarisreit.com. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact careers@primarisreit.com

Manager, Specialty Leasing

Peter Pond Mall - Fort McMurray, AB

JOB TYPE

Salary, Full Time

POSTING DATE

2021-01-27
Position Summary

The Specialty Leasing Manager primary responsibility is to create miscellaneous revenue for the Centre while ensuring business activity in keeping with the Centre’s brand identity. The positions responsibilities include revenue generating advertising, media and sponsorships, leasing temporary spaces, common areas, in line temporary locations, as well as events and promotions generating traffic for the centre. This individual is passionate with regard to quality design and merchandising standards.

Role

• Lease and prospect for temporary space for kiosk/carts, common area, in-line locations, temporary storage space, branded sponsorship and other sources of miscellaneous income including media and vending
• Develop new and innovative ways to increase revenue for the Centre while maintaining high standards of presentation and service
• Maintain a robust database of clients, vendors and new contacts to be used for generating business relationships
• Represent the Centre in the community in order to build external relationships
• Establish open and constant communication with all Tenants
• Negotiate lease rates with potential vendors
• Develop and effectively manage the Centre’s Specialty Leasing and Marketing budgets, including resolving discrepancies in a timely and efficient manner, monitoring revenue and expenses, allocation of funds and coding invoices
• Foster communication and relationships with the Leasing department, customers, tenants, corporate head offices, suppliers, staff and co-workers
• Remain well informed of recent developments in permanent Leasing and how it may impact the Specialty Leasing Program and the Centre
• Remain abreast of Specialty Leasing concepts, kiosk design and innovative trends through analyzing and reviewing data
• Work with licensees on the merchandising and operations of the licensed areas to ensure quality presentation of their product and service professionalism.
• Responsible for the Centre’s branding and marketing strategy in all areas; including advertising, events, charitable and community endeavors
• Coordinate and execute events and programs successfully using an assigned budget & ensuring accuracy and integrity in each program
• Coordinate and execute Centre marketing materials, displays and promotion installations
• Partner with IT and Management to develop and maintain the Centre’s website and social networking programs (i.e. Facebook, Twitter, Instagram, Pinterest etc.) by ensuring property, tenant and event details are current and accurate
• Research the market area and develop market data working with Director of Retail Strategy and Initiatives, local and national sources, and trade publications to respond to developments in marketing
• Monitor and report on marketing initiatives, including the gift card program and social media KPI’s
• Organize meetings with clients and suppliers to establish good relationships
• Review Primaris research such as traffic counters and intercept studies, in order to stay current with the marketplace
• Assist with media and advertising contract negotiations
• Ability to work longer hours during special events and seasonal peaks (weekends, holiday hours)
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Bachelor’s Degree or College Diploma in Marketing, Advertising, Business or related field is considered an asset
• Marketing I or II from ICSC an asset
• SLD and/or CMD considered an asset
• Use of Photoshop, Canva, or other graphic illustrator programs required.
• Public Relations considered an asset

Years of Experience
• Minimum 5 years’ experience in strategic marketing, event management, sales, sponsorship, retail leasing or related area/ experience
• Retail management experience an asset

Specialized knowledge, skills and abilities
• Strong understanding of leasing
• Knowledge of retail management, marketing, and advertising with working knowledge of the media industry
• Excellent Microsoft Office skills, specifically PowerPoint & Excel
• Excellent interpersonal, communication, sales and negotiation skills with the ability to use tact and diplomacy
• Creative approach in both new tenancy and marketing initiatives with the ability to identify and roll out innovative solutions to generate new experiences for Tenants and consumers
• Willingness to usher in change and embrace new practices in a fast-paced and changing environment
• Experience in budget management
• Working knowledge of digital graphic programs/ software (Adobe Suite, Photoshop, Canva, etc.) in addition to Microsoft Office (Word, Excel, PowerPoint, etc.)
• Self-starter
• Conflict resolution skills
• Negotiation skills
• Flexibility to work a varied schedule including some weekends and evenings; must be able to travel when required

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behaviour
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements
• Embrace change and support new initiatives, anticipate and analyze issues in order to understand the future impact of actions and make sound decisions

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to careers@primarisreit.com. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact careers@primarisreit.com