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Property Accountant

Toronto Head Office - Toronto, ON

JOB TYPE

Salary, Full Time

POSTING DATE

2020-02-13
Position Summary

The Property Accountant’s primary responsibility is to provide exceptional customer service for all clients (both internal and external) and for the efficient and accurate accounting of a real estate portfolio owned by Primaris.

Role

• Monthly reporting, including month-end closes, actual to budget variance analysis, GST & QST returns, bank reconciliations, etc.
• Prepare quarter-end audit packages and liaise with auditors
• Draft annual financial statements and cost statements
• Prepare annual tenant operating cost and realty tax billings
• Prepare operating and capital budgets
• Prepare quarterly re-forecasts
• Assist with the integration of new property acquisitions as required
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Bachelor’s Degree in Accounting, Business Administration or related field
• Enrolment in a professional accounting designation program preferred

Years of Experience
• 1-3 years real estate accounting experience
• Retail real estate experience highly preferred

Specialized knowledge, skills and abilities
• Proficiency with Microsoft Excel
• ERP system experience an asset (Yardi Preferred)
• Bilingualism an asset (French/English)
• Excellent customer service skills
• Excellent interpersonal skills
• Positive attitude
• Flexible
• Reliable
• Detail oriented
• Results driven

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behaviour
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to careers@primarisreit.com. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact careers@primarisreit.com

Property Accountant

Toronto Head Office - Toronto, ON

JOB TYPE

Salary, Full Time

POSTING DATE

2020-02-13
Position Summary

The Property Accountant’s primary responsibility is to provide exceptional customer service for all clients (both internal and external) and for the efficient and accurate accounting of a real estate portfolio owned by Primaris.

Role

• Monthly reporting, including month-end closes, actual to budget variance analysis, GST & QST returns, bank reconciliations, etc.
• Prepare quarter-end audit packages and liaise with auditors
• Draft annual financial statements and cost statements
• Prepare annual tenant operating cost and realty tax billings
• Prepare operating and capital budgets
• Prepare quarterly re-forecasts
• Assist with the integration of new property acquisitions as required
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Bachelor’s Degree in Accounting, Business Administration or related field
• Enrolment in a professional accounting designation program preferred

Years of Experience
• 1-3 years real estate accounting experience
• Retail real estate experience highly preferred

Specialized knowledge, skills and abilities
• Proficiency with Microsoft Excel
• ERP system experience an asset (Yardi Preferred)
• Bilingualism an asset (French/English)
• Excellent customer service skills
• Excellent interpersonal skills
• Positive attitude
• Flexible
• Reliable
• Detail oriented
• Results driven

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behaviour
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to careers@primarisreit.com. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact careers@primarisreit.com

Analyst, Corporate ERP

Toronto Head Office - Toronto, ON

JOB TYPE

Salary, Temporary Contract

POSTING DATE

2020-02-13
Position Summary

The Corporate ERP Analyst is responsible for providing support to the properties for all ERP solutions (Yardi) including training and troubleshooting issues encountered by users using the ERP solutions.

Role

• Roll out training to Property Administrators for new ERP solutions and modules
• Provide on-going training for Property Administrators including new staff both online and in-person
• Prepare periodic updates of ERP training manuals & communications to ERP users for process updates and new reports put into production
• Act as primary subject matter expert for Commercial Management issues by diagnosing and resolving issues that users report to Yardi support and the Help Desk
• Liaise between Property Administrators and Property Accountants to resolve ERP issues
• Assist users at new sites with data conversion, validation and other integration issues
• Assist with ERP implementation projects by conducting testing and validation before production, providing input into design and customization of solutions taking into consideration the needs of head office and field users
• Assist with development of reports, including specifications and validation
• Assist with testing and validation of setups in Yardi
• Conduct training for Head Office on recoveries module within Yardi
• Assist with ad hoc projects assigned to the Corporate Accounting team
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Bachelor’s degree in Accounting, Business Administration or a related field
• Certificate in teaching/training or a related field is an asset

Years of Experience
• Minimum 3-5 years of experience in a system administration role
• Minimum 3-5 years of experience with property administration

Specialized knowledge, skills and abilities
• Experience creating & delivering training modules
• Presentation skills
• Advanced ability to analyze financial data
• Strong proficiency in Microsoft Office (especially Excel)
• Experience using accounting software (Yardi preferred)
• Experience with SQL databases an asset
• Ability to multi-task and prioritize workload
• Strong organizational skills

Competencies

• Communicate clearly, concisely, professionally and convey active listening and
openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behaviour
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to careers@primarisreit.com. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact careers@primarisreit.com

Guest Services Representative

Park Place Mall - Lethbridge, AB

JOB TYPE

Hourly, Part Time

POSTING DATE

2020-02-12
Position Summary

The purpose of this position is to deliver outstanding customer service to all patrons and tenants of the property. This position is one of the first points of contact for customers and tenants and must have a positive attitude towards all clients. This position is also responsible for administering specific property programs such as gift cards, community clubs and contests.

Role

• Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings
• Assist in the facilitation of the property gift card program
• Assist in the administration of the “lost and found” program by logging items and helping to match lost items with owners
• Provide directions within the property to shoppers
• Answer incoming calls on both the internal and external telephone lines
• Respond to general email inquiries
• Regulate and monitor the use of the “Parenting Room” by registering patrons who request to use the service (where applicable)
• Restocks supplies in the “Parenting Room” (where applicable)
• Provide support to other departments as requested
• Maintain employee manuals by ensuring the information is up-to-date
• Coordinate the rental of strollers, wheelchairs, coat and parcel check etc.
• Administer refunds for vending machines upon request
• Continuously organize and stock all information brochures at the kiosk and other directories within the property
• Log calls from tenants who require assistance from another department in the property
• Communicate with other departments in a timely manner to relay tenant concerns/requests
• Log radio communications from other departments
• Complete projects as assigned from time to time
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Completed or working towards Secondary School diploma or equivalent

Years of Experience
• 1 year experience in customer service an asset

Specialized knowledge, skills and abilities
• Basic PC skills
• Basic Microsoft Office skills
• First Aid, CPR and AED Certifications an asset
• Ability to learn programs and procedures thoroughly and efficiently
• Respect for Health and Safety processes
• Have a positive attitude and outgoing demeanor

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behavior
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to careers@primarisreit.com. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact careers@primarisreit.com

Property Administrator

Park Place Mall - Lethbridge, AB

JOB TYPE

Salary, Full Time

POSTING DATE

2020-02-07
Position Summary

The Property Administrator’s primary responsibility is for daily, monthly, quarterly and annual financial transactions for the property including accounts receivable, collections, monthly charges, year-end charges and percentage rent. This role will work closely with the Accounting department at the Toronto Head Office on financial reporting and processes, and lease administration affecting the property.

Role

• Prepare monthly, quarterly and annual accruals
• Update, maintain and audit all tenant information to ensure it is accurate and up-to-date
• Prepare and coordinate initial rent letter and rent notices to all tenants
• Timely & accurate entry of Specialty Leasing license agreements (including related storage agreements) into ERP system
• Complete the monthly tenant audit for submission to General Manager or Senior Property Administrator
• Reconcile rent roster on a monthly basis
• Assist with preparation and input of property budget(s)
• Manage and maintain accurate sales reports for the property
• Organize and collect supplementary tenant documentation including tenant insurance certificates, architectural certificates, and other pertinent documentation where required
• Resolve tenant operating cost issues
• Reply to tenant inquiries regarding operating costs and other payments
• Liaise with Property Accountants in relation to property revenues/expenses, etc.
• Verify, collect, process, and input rent due, adjustments and other payments from tenants in ERP system (if applicable)
• Recommend bad debt allowances and write-offs and report these to the General Manager or Senior Property Administrator
• Provide informational support to managers
• Administer petty cash dispersal and reconciliation (if applicable)
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• College diploma in Accounting, Business Administration or a related field
• Bachelor’s degree in Accounting, Business Administration or a related field an asset

Years of Experience
• Minimum 2-4 years’ experience in property administration or related field
• Experience in Real Estate or Property Management an asset

Specialized knowledge, skills and abilities
• Knowledge and experience with ERP system
• Excellent Microsoft Office skills
• Highly proficient with Excel
• Accurately analyze financial and recovery statements, utilities reconciliations/tracking and lease clauses

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behaviour
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to careers@primarisreit.com. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact careers@primarisreit.com

Accountant, Development

Toronto Head Office - Toronto, ON

JOB TYPE

Salary, Full Time

POSTING DATE

2020-01-28
Position Summary

Reporting to the Manager, Accounting, the Development Accountant’s primary responsibility is to act as a business partner to the Development group by providing support for analysis, financial reporting and special projects related to development activities for all properties in the Primaris portfolio.

Role

Development Accounting
• Prepare independently as well as provide support to the Manager, Accounting for all development forecasts on a monthly, quarterly and annual basis including capital calls, accruals, reforecasts, and cost projections to the Accounting group, as well as for reporting to the parent company
• Work closely with the Leasing and Development departments to create multi-year development budgets
• Maintain the job cost module in Yardi and development schedules
• Provide training for all departments on the job cost module in Yardi
• Provide support to all departments regarding development issues
• Assist in developing and maintaining processes and schedules to increase efficiencies
• Attend regular meetings with Development group
• Visit properties under development
• Other ad hoc duties/special projects as assigned

Property Accounting
• Monthly reporting, actual to budget variance analysis, GST & QST returns, bank reconciliations, quarter-end audit packages, drafting of annual financial and cost statements, prepare annual tenant operating cost and realty tax billings, prepare operating and capital budgets, prepare quarterly re-forecasts, and assist with the integration of new property acquisitions as required
• Other ad hoc duties/special projects as assigned

Requirements

Formal Education and/or Certifications
• Bachelor’s degree in Accounting, Business Administration or related field
• Enrolment in a professional accounting designation program an asset

Years of Experience
• 1-3 years real estate accounting experience
• Retail real estate experience highly preferred

Specialized knowledge, skills and abilities
• Excellent proficiency with Microsoft Excel
• ERP system experience an asset (Yardi Preferred)
• Must be able to travel ~15% of time
• Excellent interpersonal skills
• Flexibility
• Positive attitude
• Reliable
• Detail oriented
• Results driven

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behaviour
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to careers@primarisreit.com. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact careers@primarisreit.com

IT Systems Administrator

Toronto Head Office - Toronto, ON

JOB TYPE

Salary, Full Time

POSTING DATE

2020-01-22
Position Summary

The Information Technology Systems Administrator is responsible for providing an outstanding level of technical support for IT systems including server applications, file and print services, distributed directory services, email services, desktop operating systems & applications, and mobile & tablet devices to both internal and external clients.

Role

• Manage a high-level of system performance by ensuring a stable environment for the day-to-day operations of the company
• Maintain and support a virtualized Microsoft environment:
o VMWare suite of products
o Windows desktop operating systems, including Windows 7/10
o MS Office suite
o Windows server operating systems, including versions 2008/2016
o Active Directory services
o Exchange email system
o File and print services
o IOS device integration
o Cloud technologies - Azure/AWS/Private
• Support for key software applications including some custom software
• Continual systems maintenance:
o Managing, supporting, trouble shooting, configuring and implementing all of our corporate IT infrastructure
o Hands-on 1st and 2nd tier support for head office users
o Install and/or update server or network hardware, software and operating systems
o Troubleshoot and diagnose network, hardware and software issues related to our internal servers and workstations.
o Daily system monitoring of resources, storage, logs, key processes and scheduled jobs.
o Responsible for performance tuning and resource optimizations as necessary
o Implement and perform network and instance monitoring for security events and follow appropriate remediation tasks in the case of an identified fault.
o Design and implement patch management, backup and disaster recovery strategies
o Responsible for asset inventory and licensing of our software and hardware, yearly budgeting
o Supporting the company staff with their IT requests, including on-boarding and off-boarding staff
o Evaluate new technologies and evaluating how they could be integrated / utilized to better serve our infrastructure
o Strive at all times to do work using best practices – through experience or experimentation
o Perform after-hours upgrades or escalations as necessary
o Ensure accuracy of user information, including maintenance of Active Directory, O365 and other systems.
• Networking support:
o Effectively support the LAN, WAN and Wireless LAN environments
o Support Juniper-based, Cisco, Meraki firewalls, SSLVPN and routers
o Skill set in Aruba wireless technology
o Ensure best practices are followed to maintain the safety of the Primaris network
• Work effectively with external and 3rd party vendors, to oversee work and responsibilities being completed.
• Oversee ISP contracts; ensure accuracy and proactively monitor in order to renew or cancel
• Practical hands-on experience with provisioning and maintaining Windows Server, PC’s, Macs, Active Directory, Office 365 and SQL Server environments
• Maintain up-to-date knowledge of industry trends and advancements
• Efficiently respond to emergencies that affect Primaris’ business continuity
• Clearly communicate with clients via telephone, email, and occasional face-to-face contact to ensure that issues are understood and resolved
• Independent investigation of technical issues that involves complex analysis of the network and an in-depth examination of the interaction between Applications, LAN and WAN infrastructure etc. Followed by preparation of report(s) on root cause analysis in case of failures
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Bachelor’s Degree in Information Technology or related field preferred

Years of Experience
• Minimum 3-5 years’ experience in technical support, engineering support or IT
• Prior customer-facing/support experience
• Experience with Cisco and HP switches is considered an asset.

Specialized knowledge, skills and abilities
• Ability to administer and support a broad range of IT technologies
• MCSE, Microsoft systems based enterprise infrastructure
• Experience doing help desk and technical support functions
• Batch file writing, scripting knowledge and asset
• Demonstrated experience in local and wide area network operations
• Dexterity with Microsoft Office family
• Expertise in networking and security
• Outstanding client service skills
• Self-motivated
• Strong verbal communication and technical writing skills Ability to manage client expectations
• Enjoys working in a fast paced environment
• Good presentation skills
• Proven problem solving skills

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behavior
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to careers@primarisreit.com. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact careers@primarisreit.com

Maintenance Worker

Orchard Park Shopping Centre - Kelowna, BC

JOB TYPE

Hourly, Full Time

POSTING DATE

2020-01-08
Position Summary

The Maintenance Worker’s primary responsibility is to perform day to day maintenance and customer service duties required to keep the property safe and presentable for customers, staff and tenants.

Role

• Complete thorough daily inspections of the property
• Notify direct supervisor of required repairs of the property in a timely manner
• Conduct any necessary minor repairs to the property/equipment (i.e. painting, carpentry, HVAC, landscaping, etc.)
• Monitor the property for health & safety concerns and action accordingly
• Respond to tenant(s) concerns in a timely manner
• Ensure that specific areas of the property are in proper condition for inspections
• Remove ice and snow from entrances, walkways and other areas as required
• Ensure litter receptacles are empty and that litter is cleared from the property
• Preserve the “curb appeal” of the property ensuring the overall appearance of the centre is maintained to a high standard
• Assist external contractors with repairs/inspections (i.e. HVAC, trades people, etc.)
• Provide exceptional customer service to all stakeholders (i.e. contractors, tenants and customers)
• Communicate with appropriate stakeholders (i.e. colleagues, trades people) to assist in coordination of work requirements
• Assist other departments with “set-up” and “tear-down” of materials
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Secondary School Diploma or equivalent
• College diploma in a related field an asset

Years of Experience
• 1 year experience in a similar field

Specialized knowledge, skills and abilities
• Knowledge of a trade or HVAC, etc. an asset
• Ability to operate power tools
• Valid Driver’s License (depending on property)
• Basic PC skills
• CPR and First Aid certification an asset

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behavior
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to careers@primarisreit.com. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact careers@primarisreit.com

Guest Services Representative

Sunridge Mall - Calgary, AB

JOB TYPE

Hourly, Part Time

POSTING DATE

2020-01-08
Position Summary

The purpose of this position is to deliver outstanding customer service to all patrons and tenants of the property. This position is one of the first points of contact for customers and tenants and must have a positive attitude towards all clients. This position is also responsible for administering specific property programs such as gift cards, community clubs and contests.

Role

• Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings
• Assist in the facilitation of the property gift card program
• Assist in the administration of the “lost and found” program by logging items and helping to match lost items with owners
• Provide directions within the property to shoppers
• Answer incoming calls on both the internal and external telephone lines
• Respond to general email inquiries
• Regulate and monitor the use of the “Parenting Room” by registering patrons who request to use the service (where applicable)
• Restocks supplies in the “Parenting Room” (where applicable)
• Provide support to other departments as requested
• Maintain employee manuals by ensuring the information is up-to-date
• Coordinate the rental of strollers, wheelchairs, coat and parcel check etc.
• Administer refunds for vending machines upon request
• Continuously organize and stock all information brochures at the kiosk and other directories within the property
• Log calls from tenants who require assistance from another department in the property
• Communicate with other departments in a timely manner to relay tenant concerns/requests
• Log radio communications from other departments
• Complete projects as assigned from time to time
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Completed or working towards Secondary School diploma or equivalent

Years of Experience
• 1 year experience in customer service an asset

Specialized knowledge, skills and abilities
• Basic PC skills
• Basic Microsoft Office skills
• First Aid, CPR and AED Certifications an asset
• Ability to learn programs and procedures thoroughly and efficiently
• Respect for Health and Safety processes
• Have a positive attitude and outgoing demeanor

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behavior
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to careers@primarisreit.com. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact careers@primarisreit.com

Coordinator, Marketing

Peter Pond Mall - Fort McMurray

JOB TYPE

Salaried, Temporary Contract

POSTING DATE

2019-12-19
Position Summary

The main responsibility of the Coordinator, Marketing is to implement and execute the strategic marketing plan and budget for the Centre. All efforts are directed towards meeting the objectives of the Centre’s marketing plan.

Role

• Assist with the Centre’s branding and marketing strategy in all areas; including advertising, events, charitable and community endeavors
• Assist in the design and execution of a measurable & cost effective marketing plan and budget for the Centre which utilizes marketing funds to increase centre traffic, retailers sales and market share within a specific trade area
• Foster regular communication with all appropriate parties including the Centre’s management, maintenance and security staff as well as tenants
• Assist in the design of an annual marketing plan and budget that utilizes current Primaris research and analysis to set objectives, formulate strategies and detailed marketing tactics for the Centre
• Coordinate and execute events and programs successfully using an assigned budget & ensuring accuracy and integrity in each program
• Coordinate and execute Centre marketing materials, displays and promotion installations
• Develop and foster relationships with customers, community groups, suppliers, tenants, staff and co-workers
• Partner with IT and Management to develop and maintain the Centre’s website and social networking programs (i.e. Facebook, Twitter, Instagram, Pinterest etc.) by ensuring property, tenant and event details are current and accurate
• Research the market area and develop market data through local and national initiatives (i.e. focus groups) to respond to developments in marketing (where applicable)
• Monitor and report on marketing initiatives; including the gift card program (where applicable)
• Organize meetings with clients and suppliers
• Review Primaris research such as traffic counters and intercept studies, in order to stay current with the marketplace
• Develop and maintain new and existing relationships with industry personnel by attending industry specific meetings and networking events
• Assist with media and advertising contract negotiations
• Ability to work longer hours during special events and seasonal peaks (holiday hours)
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Secondary School Diploma
• College Diploma in Marketing, Advertising, Business or related field is considered an asset
• Marketing I or II from ICSC an asset

Years of Experience
• 2-4 years marketing experience, preferably within retail advertising or public relations agency setting

Specialized knowledge, skills and abilities
• Socially adept, congenial and proficient in dealing with diverse personality types with tact and diplomacy
• Strong understanding of Shopping Centre terms and traffic strategies is an asset
• Strong PC skills
• Intermediate Microsoft Office (Outlook, Excel, Word) skills
• Thorough understanding of social media platforms

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behaviour
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to careers@primarisreit.com. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact careers@primarisreit.com

Manager, Operations

Peter Pond Mall - Fort McMurray, AB

JOB TYPE

Salary, Full Time

POSTING DATE

2019-11-20
Position Summary

The main responsibility of the Manager, Operations is to ensure the successful operation of the building and facilities which may encompass areas such as maintenance, cleaning, security and guest services.

Role

• Ensure that all programs related to the overall operation of the Centre are implemented in a timely efficient manner by regularly reviewing the execution of areas such as, preventative maintenance, water treatment, energy management, environmental management, waste management, landscaping, pest control, property security, snow removal, parking lot/deck, roof maintenance and general building rehabilitation, life safety systems, cleaning operations, tenant coordination, and Health & Safety, to ensure cost effective facility management in compliance with all relevant legislation
• Manage operational expenses on a monthly basis by reviewing actual performance against budget, approving all purchase orders and invoices and conducting a monthly variance analysis to determine reasons for variance and find methods to address the situation in order to ensure expenditures remain within prescribed budgets
• Develop the annual operating budget in conjunction with the General Manager and (Senior) Property Administrator for all categories of expense and recovery by conducting thorough studies of all contracts, previous budgets, repairs and upgrades and by controlling expenses versus revenues in order to maintain first class centre and to stay competitive within the market
• Actively manage and participate in RFPs, tenders, bids and contract negotiations with multiple service providers (e.g. waste management, snow removal, cleaning, etc.)
• Create and maintain long term capital expenditure plans
• Ensure maintenance of all mechanical, electrical, life safety and security systems in compliance with Building Codes and manufacturers recommendations to ensure systems remain at optimum level of operation
• Facilitate and coordinate on-going, open communications with tenants by attending various meetings as required by the tenants to understand and address their operational concerns in order to ensure their needs are being met and the organizations assets are maintained appropriately
• Respond to after-hours emergency calls by going to the site and taking the necessary actions required to ensure all emergency procedures are followed and the security of personnel and the property is maintained
• Authorize and verify employee and contractor work schedules to ensure appropriate coverage is maintained
• Ensure necessary safety precautions and policies are followed in line with applicable laws and company policies
• Develop, maintain, and track preventative maintenance and initiatives to ensure timely inspections and repairs to common areas, existing building systems and equipment
• Coordinate and support tenant coordination projects in conjunction with the Design and Construction department. This includes, but is not limited to, cost estimating of all work responsible by the landlord, discussions with local building consultants and site inspections during the construction process
• Foster relationships with tenants, general contractors and third party vendors
• Motivate, direct and evaluate all direct reports through regular formal and informal discussions, including annual evaluations and goal setting sessions, to enhance employee job satisfaction, foster employment stability, and to maximize productivity
• Actively recruit and train new team members when required
• Review work completed by the team and provide guidance when necessary
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Bachelor’s degree in a related field
• 4th or 5th Power Engineering Ticket, or Fireman’s Power Engineering Ticket (depending on property)
• Possession of a Refrigeration Engineer certificate an asset
• Building Environmental Systems diploma (or similar program) an asset
• BOMA Systems Maintenance Technician (SMT), System Maintenance Administrator (SMA), or Facilities Management Administrator (FMA) an asset

Years of Experience
• Minimum 5 years’ experience as a Building Operator, Supervisor, Operations or similar role
• Minimum 3 years supervisory/management experience preferably in a shopping centre or mixed use environment

Specialized knowledge, skills and abilities
• Working knowledge of heating and cooling systems
• Experienced in using heating/cooling maintenance and database software programs (i.e. Angus)
• Working knowledge of Fire and Building codes
• Knowledge of Healthy and Safety legislation
• Knowledge of safe operation of power tools and equipment
• WHMIS certification an asset
• Ability to work flexible/extended hours
• Proficient with Microsoft Office programs
• Comfortable using a PC
• Valid Driver’s License

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behaviour
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements
• Actively support training & development opportunities for employees as well as provide regular and meaningful feedback while delegating responsibility and being comfortable working through others
• Embrace change and support new initiatives, anticipate and analyze issues in order to understand the future impact of actions and make sound decisions

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to careers@primarisreit.com. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact careers@primarisreit.com

Maintenance Worker

Peter Pond Mall - Fort McMuray, AB

JOB TYPE

Hourly, Full Time

POSTING DATE

2019-10-09
Position Summary

The Maintenance Worker’s primary responsibility is to perform day to day maintenance and customer service duties required to keep the property safe and presentable for customers, staff and tenants.

Role

• Complete thorough daily inspections of the property
• Notify direct supervisor of required repairs of the property in a timely manner
• Conduct any necessary minor repairs to the property/equipment (i.e. painting, carpentry, HVAC, landscaping, etc.)
• Monitor the property for health & safety concerns and action accordingly
• Respond to tenant(s) concerns in a timely manner
• Ensure that specific areas of the property are in proper condition for inspections
• Remove ice and snow from entrances, walkways and other areas as required
• Ensure litter receptacles are empty and that litter is cleared from the property
• Preserve the “curb appeal” of the property ensuring the overall appearance of the centre is maintained to a high standard
• Assist external contractors with repairs/inspections (i.e. HVAC, trades people, etc.)
• Provide exceptional customer service to all stakeholders (i.e. contractors, tenants and customers)
• Communicate with appropriate stakeholders (i.e. colleagues, trades people) to assist in coordination of work requirements
• Assist other departments with “set-up” and “tear-down” of materials
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Secondary School Diploma or equivalent
• College diploma in a related field an asset

Years of Experience
• 1 year experience in a similar field

Specialized knowledge, skills and abilities
• Knowledge of a trade or HVAC, etc. an asset
• Ability to operate power tools
• Valid Driver’s License
• Basic PC skills
• CPR and First Aid certification an asset

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behavior
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to careers@primarisreit.com. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact careers@primarisreit.com

Director, Operations

Toronto Head Office - Toronto, ON

JOB TYPE

Salary, Full Time

POSTING DATE

2019-09-24
Position Summary

This position is responsible for the execution of strategic plan as set forth by the VP, Asset Management on a regional or portfolio basis with the focus to drive asset value and increase financial returns for the stakeholders. The incumbent will identify best practices and implement them across the region(s) while supporting a team of direct reports.

Role

Leadership and Management of Property Teams; Strategic Planning, People Management
• Plan, create, implement and continually assess practices that support the strategic plan with strong focus on people, process, cost and operations
• Work cohesively with cross-functional partners (e.g. Finance, HR, IT, Legal, D&C, Leasing, Accounting) to ensure the efficient & smooth delivery of the above
• Empower shopping centre staff to execute the strategic plan at the site level
• Provide ongoing oversight of the region and act as a resource to the GMs
• Ensure consistent messaging of vision and strategy within the properties
• Align priorities on a national basis
• Ensure cohesive structure within the properties
• Ensure policies and standards are observed
• Ensure consistent and thorough communication up, down and across the organization

P&L accountability of Portfolio, Budgets and Results
• Oversee the annual centre budgets with the GMs, including forecast of the annual income and expenses, as well as overall G&A expense control
• Develop strategies for major capital renovation expenditures
• Monitor key financial measurement targets to provide analysis on accounts receivable, property expenses, property revenues, cash flows, etc.

Operations: Best Practices, Standard Operating Procedures
• Best Practice development and implementation, analyze operational practices and recommend policies and procedures to be implemented across both the regional and national portfolio
• Ensure quality and cost standards are being maintained and improved for all areas of operation within projects
• Cooperate with and drive forward corporate-wide initiatives and best practices

Marketing, Operations, Specialty Leasing, Property Administration
• Review and approve the annual Property Plans
• Ensure research is conducted and utilized on a regular basis to ensure Management has current information to maximize revenues and minimize expenses within the project

Accounting
• Provide support to the GMs to ensure that receivables and payables are being managed effectively; handle issues that require elevation beyond the property level

Tenant and Public Relations
• Successful handling of tenant issues and disputes
• Ensure that sound relations with all Tenants are being maintained
• Act as a key contact for critical internal and external stakeholders such as Primaris executive team, other co-owners, key large/national tenants, government officials

Leasing
• Communicate with Leasing leaders regarding leasing activity and budget assumptions

Reporting
• Ensure all reports are accurate and completed in a timely manner

Procurement
• Develop a plan for timely tendering of major supplier contracts with other regions & properties
• Ensure property procurement practices are in line with company policies
• Review opportunities for capital plan procurement synergies within the region and with co-Regional Directors
• Operations: Cleaning, Security
• Capital: HVAC, Parking, Roofing

Requirements

Formal Education or Equivalent
• Minimum post secondary diploma in Finance, Marketing, Operations, Accounting
• University degree in Business Administration preferred
• SCSM/CSM and/or RPA designation
Years of Experience
• Minimum 7 – 10 years experience in a similar role
• Experience in retail property management preferred
• Minimum 5 years leadership experience

Specialized skills, knowledge and abilities
• Strong people management and development skills
• Strong leadership and supervisory skills with a positive, professional approach to customer satisfaction and the desire to contribute to a successful team
• Strong ability to multi-task in a dynamic environment
• Ability to lead teams using influencing skills and knowledge
• Deadline oriented and able to meet strict deadlines
• Excellent formal presentation and speaking skills
• Strong knowledge of financial statements with a high aptitude for reporting and budgeting
• Drive to deliver results
• Excellent communication and problem solving skills
• Microsoft Office (Excel, Word, PowerPoint)

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behaviour
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements
• Embrace change and support new initiatives, anticipate and analyze issues in order to understand the future impact of actions and make sound decisions
• Actively support training & development opportunities for employees as well as provide regular and meaningful feedback while delegating responsibility and being comfortable working through others

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to careers@primarisreit.com. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact careers@primarisreit.com