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Manager, Operations

Medicine Hat - Medicine Hat, AB

JOB TYPE

Salary, Temporary Contract

POSTING DATE

2022-01-21
Position Summary

The main responsibility of the Manager, Operations is to ensure the successful operation of the building and facilities which may encompass areas such as maintenance, cleaning, security and guest services.

Role

• Ensure that all programs related to the overall operation of the Centre are implemented in a timely efficient manner by regularly reviewing the execution of areas such as, preventative maintenance, water treatment, energy management, environmental management, waste management, landscaping, pest control, property security, snow removal, parking lot/deck, roof maintenance and general building rehabilitation, life safety systems, cleaning operations, tenant coordination, and Health & Safety, to ensure cost effective facility management in compliance with all relevant legislation
• Manage operational expenses on a monthly basis by reviewing actual performance against budget, approving all purchase orders and invoices and conducting a monthly variance analysis to determine reasons for variance and find methods to address the situation in order to ensure expenditures remain within prescribed budgets
• Develop the annual operating budget in conjunction with the General Manager and (Senior) Property Administrator for all categories of expense and recovery by conducting thorough studies of all contracts, previous budgets, repairs and upgrades and by controlling expenses versus revenues in order to maintain first class centre and to stay competitive within the market
• Actively manage and participate in RFPs, tenders, bids and contract negotiations with multiple service providers (e.g. waste management, snow removal, cleaning, etc.)
• Create and maintain long term capital expenditure plans
• Ensure maintenance of all mechanical, electrical, life safety and security systems in compliance with Building Codes and manufacturers recommendations to ensure systems remain at optimum level of operation
• Facilitate and coordinate on-going, open communications with tenants by attending various meetings as required by the tenants to understand and address their operational concerns in order to ensure their needs are being met and the organizations assets are maintained appropriately
• Respond to after-hours emergency calls by going to the site and taking the necessary actions required to ensure all emergency procedures are followed and the security of personnel and the property is maintained
• Authorize and verify employee and contractor work schedules to ensure appropriate coverage is maintained
• Ensure necessary safety precautions and policies are followed in line with applicable laws and company policies
• Develop, maintain, and track preventative maintenance and initiatives to ensure timely inspections and repairs to common areas, existing building systems and equipment
• Coordinate and support tenant coordination projects in conjunction with the Design and Construction department. This includes, but is not limited to, cost estimating of all work responsible by the landlord, discussions with local building consultants and site inspections during the construction process
• Foster relationships with tenants, general contractors and third party vendors
• Motivate, direct and evaluate all direct reports through regular formal and informal discussions, including annual evaluations and goal setting sessions, to enhance employee job satisfaction, foster employment stability, and to maximize productivity
• Actively recruit and train new team members when required
• Review work completed by the team and provide guidance when necessary
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Bachelor’s degree in a related field
• 4th or 5th Power Engineering Ticket, or Fireman’s Power Engineering Ticket (depending on property)
• Possession of a Refrigeration Engineer certificate an asset
• Building Environmental Systems diploma (or similar program) an asset
• BOMA Systems Maintenance Technician (SMT), System Maintenance Administrator (SMA), or Facilities Management Administrator (FMA) an asset

Years of Experience
• Minimum 5 years’ experience as a Building Operator, Supervisor, Operations or similar role
• Minimum 3 years supervisory/management experience preferably in a shopping centre or mixed use environment

Specialized knowledge, skills and abilities
• Working knowledge of heating and cooling systems
• Experienced in using heating/cooling maintenance and database software programs (i.e. Angus)
• Working knowledge of Fire and Building codes
• Knowledge of Healthy and Safety legislation
• Knowledge of safe operation of power tools and equipment
• WHMIS certification an asset
• Ability to work flexible/extended hours
• Bilingualism (French/English) both oral and written (depending on the location of the property)
• Proficient with Microsoft Office programs
• Comfortable using a PC
• Valid Driver’s License (depending on the property)

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behaviour
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements
• Actively support training & development opportunities for employees as well as provide regular and meaningful feedback while delegating responsibility and being comfortable working through others
• Embrace change and support new initiatives, anticipate and analyze issues in order to understand the future impact of actions and make sound decisions

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to [email protected]. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to taking every reasonable precaution in the circumstances for the protection of the health and safety of employees from the hazards of COVID-19 and as such, has implemented a mandatory vaccination policy for all employees accessing any Primaris workplace or property. All candidates extended a conditional offer of employment with Primaris will be required to provide proof of full vaccination status as a condition of such offer, subject only to valid human rights accommodations approved by Primaris. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected]

Building Operator

Devonshire Mall - Windsor, ON

JOB TYPE

Hourly, Full Time

POSTING DATE

2022-01-21
Position Summary

The main responsibilities of the Building Operator are to perform day to day preventative maintenance and troubleshooting for extensive Building Automation Systems as well as customer service duties to ensure the seamless operation of the property.

Role

• Plan, coordinate, and perform maintenance and repair of all electrical and/or mechanical equipment and maintain up-to-date records of activities
• Monitor and operate the Building Automation System and ensure that problems are addressed to prevent system malfunctions and downtime
• Ensure that all calls for service of mechanical and electrical equipment are made in an expeditious manner and follow-up to ensure quality of work
• Inspect and troubleshoot issues relating to the Fire Protection System (where applicable)
• Address all electrical, plumbing, heating and air conditioning problems that arise and replace parts as necessary in conjunction with the Building Code
• Record and maintain all water chemical tests and add the required chemicals to the building-closed HVAC systems
• Maintain all electrical and mechanical rooms so that they are clean and organized at all times, including the painting of piping, pumps and floors
• Address tenant requests and complaints promptly and professionally
• Assist Management with all aspects of building operations such as budgeting for capital expenditures, purchasing of materials, controlling inventory of stocked items, directing contractors for budgeted work, and making recommendations on possible changes to enhance the efficiency of building operations
• Assist other departments with “set-up” and “tear-down” of materials (if applicable)
• Operate owners’ motorized equipment (i.e. forklift, tractor, scissor lift, etc.) (if applicable)
• Other duties as assigned

Requirements

Formal Education or Equivalent
• Secondary School diploma or equivalent
• College Diploma in a related field an asset
• Enrolled in or completion of Building Environmental Systems diploma (or similar program)
• 4th or 5th Power Engineering Ticket, or Fireman’s Power Engineering Ticket (depending on property)
• Possession of a Refrigeration Engineer certificate an asset

Years of Experience
• 2-3 years’ experience in a similar role preferred

Specialized knowledge, skills and abilities
• Working knowledge of heating and cooling systems
• WHMIS certification an asset
• Knowledge of Healthy and Safety legislation
• Working knowledge of Fire and Building codes
• Proficient with Microsoft Office programs
• Valid Driver’s License (depending on the property)
• Ability to work flexible/extended hours

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behaviour
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to [email protected]. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to taking every reasonable precaution in the circumstances for the protection of the health and safety of employees from the hazards of COVID-19 and as such, has implemented a mandatory vaccination policy for all employees accessing any Primaris workplace or property. All candidates extended a conditional offer of employment with Primaris will be required to provide proof of full vaccination status as a condition of such offer, subject only to valid human rights accommodations approved by Primaris. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected]

Manager, Specialty Leasing

Devonshire Mall - Windsor, ON

JOB TYPE

Salary, Full Time

POSTING DATE

2022-01-20
Position Summary

The Specialty Leasing Manager’s primary responsibility is to create miscellaneous revenue for the Centre while ensuring business activity is in keeping with the Centre’s brand identity. The Manager’s responsibilities include revenue generating advertising, media and sponsorships, leasing temporary spaces, common areas, in line temporary locations and arrange vending. This individual is passionate with regard to quality design and merchandising standards.

Role

• Prospect vendors for temporary leasing, branded sponsorships and other miscellaneous income including media and vending
• Develop new and innovative ways to increase revenue for the Centre while maintaining high standards of presentation and service
• Maintain a robust database of clients, vendors and new contacts to be used for generating business relationships
• Represent the Centre in the community in order to build external relationships
• Liaise with Marketing and Operations to maintain branding strategies and develop new revenue opportunities
• Establish open and constant communication with all temporary tenants
• Regulate temporary tenant compliance with Centre rules and regulations regarding merchandising
• Document and administer the leasing of retail merchandising units, kiosks, in-line spaces, storage agreements and other miscellaneous revenue components
• Negotiate lease rates with potential vendors
• Create and effectively manage the Centre’s Specialty Leasing budget, including resolving discrepancies in a timely and efficient manner, monitoring revenue, allocation of funds and coding invoices
• Foster communication and relationships with the Leasing department, customers, tenants, corporate head offices, suppliers, staff and co-workers
• Remain well informed of recent developments in permanent Leasing and how it may impact the Specialty Leasing Program and the Centre
• Remain abreast of Specialty Leasing concepts, kiosk design and innovative trends through analyzing and reviewing data
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Post-secondary degree or diploma in Business or related field

Years of Experience
• 3-5 years retail leasing or related experience, is preferred
• Retail management experience an asset

Specialized knowledge, skills and abilities
• Strong understanding of leasing
• Real Estate/shopping centre knowledge and/or accreditations
• Excellent Microsoft Office skills, specifically PowerPoint & Excel
• Excellent customer service skills
• Demonstrated strategic thinking and problem-solving abilities
• Proven self-starter
• Creative and outgoing
• Strong interpersonal skills
• Positive, team-focused attitude
• Conflict resolution skills
• Strong negotiation skills
• Bilingualism (English/ French) an asset

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behaviour
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements
• Embrace change and support new initiatives, anticipate and analyze issues in order to understand the future impact of actions and make sound decisions

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to [email protected]. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to taking every reasonable precaution in the circumstances for the protection of the health and safety of employees from the hazards of COVID-19 and as such, has implemented a mandatory vaccination policy for all employees accessing any Primaris workplace or property. All candidates extended a conditional offer of employment with Primaris will be required to provide proof of full vaccination status as a condition of such offer, subject only to valid human rights accommodations approved by Primaris. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected]

Administrative Assistant

Grant Park - Winnipeg, MB

JOB TYPE

Salary, Full Time

POSTING DATE

2022-01-20
Position Summary

The Administrative Assistant’s primary responsibility is to provide administrative support while offering exceptional service to all internal and external customers.

Role

• Perform Yardi administration, which may include;
o Enter and process department expenses
o Scan and attach payables
o Collect and input sales figures
o Collect and verify tenant insurance
• Prepare travel arrangements, organize meetings, social events and maintain calendars/schedules
• Prepare presentations, reports, documents and communications/correspondence
• Photocopy, fax and maintain central filing systems & administrative files
• Enter, update, and verify various database information and electronic records
• Assist in coordinating location-specific events
• Record and deposit accounts receivable
• Monitor inventory of office supplies and place orders when needed
• Ensure high standards of customer service are maintained
• Follow-up on document submittals, as required
• Perform basic research using various data sources including the Internet, as requested
• Provide Reception duties as required
• Greet all visitors and staff in a friendly and professional manner
• Respond to general inquiries and/or refer to appropriate representatives
• Receive & direct incoming calls in a friendly and professional manner
• Receive, date stamp and prioritize incoming mail as well as arrange for outgoing mail & courier deliveries
• Administer & reconcile petty cash fund
• Create & process necessary storage lease documentation for tenant and landlord execution (property only)
• Collect department hours from various supervisors for Payroll reporting (property only)
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Secondary School Diploma
• Certificate or Diploma in Business/Office Administration preferred

Years of Experience
• 1-2 years’ experience in Office Administration, or;
• 3-5 years’ experience in Office Administration of supporting Director/VP
• Experience in Real Estate or Property Management an asset

Specialized Knowledge, Skills and Abilities
• Working knowledge of ERP software (preferably Yardi)
• Advanced knowledge of Microsoft Word, Excel and PowerPoint
• Bilingualism (French/English) depending on location
• Excellent customer service skills
• Takes initiative
• At ease with all levels of management (internal and external)
• Professional demeanor; courteous, diplomatic & always tactful
• Ability to develop effective working relationships
• Strong problem solving skills
• Positive attitude
• Ability to multitask and effectively prioritize in a changing environment
• Detailed oriented
• Excellent organizational skills
• Strong interpersonal skills

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behaviour
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to [email protected]. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to taking every reasonable precaution in the circumstances for the protection of the health and safety of employees from the hazards of COVID-19 and as such, has implemented a mandatory vaccination policy for all employees accessing any Primaris workplace or property. All candidates extended a conditional offer of employment with Primaris will be required to provide proof of full vaccination status as a condition of such offer, subject only to valid human rights accommodations approved by Primaris. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected]

Revenue Administrator

Highstreet Mall - Abbotsford, BC

JOB TYPE

Salary, Full Time

POSTING DATE

2022-01-14
Position Summary

The Revenue Administrator’s primary responsibility is for daily, monthly, quarterly, and annual financial transactions for the property including accounts receivable, collections, monthly charges, year-end charges, and percentage rent. This role will work closely with the Property Accountant and the Director, Accounts Receivable on financial reporting and processes, and lease administration affecting the property.

Role

• Prepare monthly, quarterly, and annual accruals
• Update, maintain and audit all tenant information to ensure it is accurate and up-to-date to ensure timely collection of all rents
• Maintain an up-to-date record of all negligent accounts including, but not limited to, accounts receivable reports, tenant statements, letters, and other correspondence
• Liaise with the Director, Accounts Receivable to recommend bad debt allowances, and write offs for approval from the Property Manager or General Manager
• Reconcile the rent roll monthly
• Assist the Property Manager or General Manager in the preparation of the monthly Asset Management Report
• Complete the monthly audit package for submission and approval to the Property Manager or General Manager, including the reconciliation of the monthly rent roll
• Review the lease administration lease entry in Yardi for accuracy and completeness Prepare required documents including, but not limited to, welcome letters and rental notices. Liaise with tenants on a regular basis to develop and maintain good working relationships
• Review the lease administration entry of specialty leasing license agreements and storage agreements into Yardi for completeness and accuracy
• Monitor sales report for completeness and accuracy
• Analyze tenant sales and prepare monthly percent rent billings as required
• Process all tenant billings and rental notices including year-end statements in a timely, accurate manner, and forward to tenants with appropriate back up information to minimize the incidence of outstanding accounts
• Reply and resolve, in a timely manner, tenant inquiries regarding operating costs and realty tax, working collaboratively with the Director, Accounts Receivable and Lease Administration team
• Verify, collect and process rent due, adjustments and other payments from tenants in Yardi
• Update information on the aged accounts receivable report on the 10th and the 20th of each month to reflect current status
• Liaise with Property Accountant in relation to property revenues and expenses to ensure completeness and accuracy
• Maintain analysis of utility accounts and prepare timely billings to metered tenants
• Assist with the preparation and input of property budget(s) and reforecasts
• Process manual billings for service-related charges
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Bachelor’s degree or College Diploma in Accounting, Business Administration or a related field
• University or College degree in Accounting, Finance, Business Administration, or another related field

Years of Experience
• Minimum of 2 years’ experience in an accounting or property administration position

Specialized knowledge, skills and abilities
• Real estate or property management experience an asset
• Good understanding of accounting principles, lease administration and collections
• Computer literate in Microsoft Office
• Experience in Yardi an asset
• Knowledge of insolvency proceedings is an asset

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Strong organizational, multi-tasking and prioritization skills
• Ability to work under pressure with minimal supervision
• Build positive relationships and demonstrate commitment, effort and a “take charge” attitude
• Produce accurate work with attention to detail and consistently meeting deadlines
• Overcome obstacles to get the job done, identify problems and recommend solutions

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to [email protected]. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to taking every reasonable precaution in the circumstances for the protection of the health and safety of employees from the hazards of COVID-19 and as such, has implemented a mandatory vaccination policy for all employees accessing any Primaris workplace or property. All candidates extended a conditional offer of employment with Primaris will be required to provide proof of full vaccination status as a condition of such offer, subject only to valid human rights accommodations approved by Primaris. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected]

Manager, Data & Analytics

Toronto Head Office - Toronto, ON

JOB TYPE

Salary, Full Time

POSTING DATE

2022-01-14
Position Summary

In addition to refining Primaris’ data strategy, this position leads the business analytics practice as well as the planning and implementation of our roadmap in order to build new capabilities, sharpen our knowledge of our shoppers, tenants and business, and drive insights that lead to better operational and customer experiences, portfolio growth, innovation and operational excellence. Our Data and Analytics team act as internal consultants with several internal business units, and partners with these teams to help them achieve their business objectives. Whether predicting the future, measuring historical performance, analyzing customer behaviours, mining data, or optimizing marketing spend, there are many ways in which this role can provide data value.

Role

• Identify and lead execution of innovative projects and activities that make us smarter, more connected to our tenants and customers and drive outstanding experiences and business results
• Manage the Data and Analytics function
• Rapidly grow team capabilities and developing a roadmap for a data driven operating model
• Collaborate with internal partners (e.g. Infrastructure, Operations, Leasing, Marketing, etc.) to understand business objectives and develop a strategy that drives business value
• Gather and process data from internal and external data sources
• Balance several dynamic analytical projects simultaneously
• Communicate insights to key and non-technical group of partners and senior leaders
• Partner with internal partners to understand and analyze business needs and goals
• Work with departments across the organization to plan and develop reporting needs from ERP, 0perational, and customer data
• Design, build, operate and support the data platform for Primaris
• Develop and execute the data and analytics platform strategy
• Improve architecture to enable advanced analytics, AI, Machine Learning
• Champion data governance, data advocacy, and master data programs to enhance data value in the organization
• Operate with DevOps and Agile principles to improve overall delivery
• Lead various phases of the development and data lifecycle: requirements gathering, design, data-modelling, testing, tuning, deployment, and monitoring
• Support our operational teams by investigating and analyzing interesting scenarios in production data
• Create detailed technical documents and requirement specifications
• Author unit tests and assist with the quality assurance and testing process to ensure the platform functions as expected
• Other duties as assigned

Requirements

Formal Education or Equivalent
• Post graduate studies in analytics, artificial intelligence, data science or similar fields is preferred

Years of Experience
• 5+ years’ experience leading data management or analytics functions
• Experience in consulting considered an asset
• Related experience in commercial real estate with focus on retail is an asset

Specialized knowledge, skills and abilities
• Experience leading cross-functional initiatives
• Demonstrated strong teamwork and relationship skills
• Team first, positive, people-oriented, and energetic attitude
• Entrepreneurial spirit and smart creative personality
• Strong desire to learn new technologies, languages, tools, and processes
• People leadership experience with a demonstrable track record of developing people and operating a high performing team
• Proven track record of solving business problem, influencing senior decision makers and impacting results
• Strong data literacy and experience with databases and data services
• Experience with the tools and libraries in the data science and data analytics ecosystem
• Proficient with relational databases
• Demonstrated experience in using and managing a team that uses data mining, data science, and data visualization tools (e.g. SQL, R, Python, Tableau, PowerBI, etc.) to solve business problems
• Proficiency in model development
• Strategic, goal-oriented individual who thrives in a high-paced business environment
• Proven ability to develop partnerships with technical peers and business unit leaders
• Excellent communication skills and able to explain complex insights to a non-technical audience

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behaviour
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements
• Embrace change and support new initiatives, anticipate and analyze issues in order to understand the future impact of actions and make sound decisions

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to [email protected]. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to taking every reasonable precaution in the circumstances for the protection of the health and safety of employees from the hazards of COVID-19 and as such, has implemented a mandatory vaccination policy for all employees accessing any Primaris workplace or property. All candidates extended a conditional offer of employment with Primaris will be required to provide proof of full vaccination status as a condition of such offer, subject only to valid human rights accommodations approved by Primaris. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected]

Manager, Operations

New Sudbury Centre - Sudbury, ON

JOB TYPE

Salary, Full Time

POSTING DATE

2022-01-13
Position Summary

The main responsibility of the Manager, Operations is to ensure the successful operation of the building and facilities which may encompass areas such as maintenance, cleaning, security and guest services.

Role

• Ensure that all programs related to the overall operation of the Centre are implemented in a timely efficient manner by regularly reviewing the execution of areas such as, preventative maintenance, water treatment, energy management, environmental management, waste management, landscaping, pest control, property security, snow removal, parking lot/deck, roof maintenance and general building rehabilitation, life safety systems, cleaning operations, tenant coordination, and Health & Safety, to ensure cost effective facility management in compliance with all relevant legislation
• Manage operational expenses on a monthly basis by reviewing actual performance against budget, approving all purchase orders and invoices and conducting a monthly variance analysis to determine reasons for variance and find methods to address the situation in order to ensure expenditures remain within prescribed budgets
• Develop the annual operating budget in conjunction with the General Manager and (Senior) Property Administrator for all categories of expense and recovery by conducting thorough studies of all contracts, previous budgets, repairs and upgrades and by controlling expenses versus revenues in order to maintain first class centre and to stay competitive within the market
• Actively manage and participate in RFPs, tenders, bids and contract negotiations with multiple service providers (e.g. waste management, snow removal, cleaning, etc.)
• Create and maintain long term capital expenditure plans
• Ensure maintenance of all mechanical, electrical, life safety and security systems in compliance with Building Codes and manufacturers recommendations to ensure systems remain at optimum level of operation
• Facilitate and coordinate on-going, open communications with tenants by attending various meetings as required by the tenants to understand and address their operational concerns in order to ensure their needs are being met and the organizations assets are maintained appropriately
• Respond to after-hours emergency calls by going to the site and taking the necessary actions required to ensure all emergency procedures are followed and the security of personnel and the property is maintained
• Authorize and verify employee and contractor work schedules to ensure appropriate coverage is maintained
• Ensure necessary safety precautions and policies are followed in line with applicable laws and company policies
• Develop, maintain, and track preventative maintenance and initiatives to ensure timely inspections and repairs to common areas, existing building systems and equipment
• Coordinate and support tenant coordination projects in conjunction with the Design and Construction department. This includes, but is not limited to, cost estimating of all work responsible by the landlord, discussions with local building consultants and site inspections during the construction process
• Foster relationships with tenants, general contractors and third party vendors
• Motivate, direct and evaluate all direct reports through regular formal and informal discussions, including annual evaluations and goal setting sessions, to enhance employee job satisfaction, foster employment stability, and to maximize productivity
• Actively recruit and train new team members when required
• Review work completed by the team and provide guidance when necessary
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Bachelor’s degree in a related field
• 4th or 5th Power Engineering Ticket, or Fireman’s Power Engineering Ticket
• Possession of a Refrigeration Engineer certificate an asset
• Building Environmental Systems diploma (or similar program) an asset
• BOMA Systems Maintenance Technician (SMT), System Maintenance Administrator (SMA), or Facilities Management Administrator (FMA) an asset

Years of Experience
• Minimum 5 years’ experience as a Building Operator, Supervisor, Operations or similar role
• Minimum 3 years supervisory/management experience preferably in a shopping centre or mixed use environment

Specialized knowledge, skills and abilities
• Working knowledge of heating and cooling systems
• Experienced in using heating/cooling maintenance and database software programs (i.e. Angus)
• Working knowledge of Fire and Building codes
• Knowledge of Healthy and Safety legislation
• Knowledge of safe operation of power tools and equipment
• WHMIS certification an asset
• Ability to work flexible/extended hours
• Proficient with Microsoft Office programs
• Comfortable using a PC
• Valid Driver’s License

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behaviour
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements
• Actively support training & development opportunities for employees as well as provide regular and meaningful feedback while delegating responsibility and being comfortable working through others
• Embrace change and support new initiatives, anticipate and analyze issues in order to understand the future impact of actions and make sound decisions

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to [email protected]. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to taking every reasonable precaution in the circumstances for the protection of the health and safety of employees from the hazards of COVID-19 and as such, has implemented a mandatory vaccination policy for all employees accessing any Primaris workplace or property. All candidates extended a conditional offer of employment with Primaris will be required to provide proof of full vaccination status as a condition of such offer, subject only to valid human rights accommodations approved by Primaris. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected]

Supervisor, Operations

Marlborough Mall - Calgary, AB

JOB TYPE

Salary, Full Time

POSTING DATE

2022-01-12
Position Summary

The main responsibilities of the Supervisor, Operations are to oversee the budgets, contracts and deployment of assigned workforce to ensure proper monitoring, preventative maintenance, and troubleshooting of all Building Automation Systems and related equipment to ensure the successful operation and maintenance of the building.

Role

• Oversee the general budgets for snow removal, landscaping, fire alarm, electrical, and other general maintenance contracts (as required)
• Plan, coordinate, and perform maintenance and repair of all electrical and/or mechanical equipment and maintain up-to-date records of activities
• Monitor and operate the Building Automation System and ensure that problems are addressed to prevent system malfunctions and downtime
• Ensure that all calls for service of mechanical and electrical equipment is made and follow-up to ensure the work has been completed in a timely fashion
• Monitor, inspect, and troubleshoot issues relating to the Fire Protection System
• Address all electrical, plumbing, heating and air conditioning problems that arise
• Repair, replace, or make recommendations for servicing of plumbing-related parts and piping
• Code invoices from suppliers and submit for processing
• Direct and oversee the recording and maintenance of all chemical tests and add the required chemicals to the HVAC systems, including boilers and chillers
• Maintain all electrical and mechanical rooms so that they are clean and organized at all times, including the painting of piping, pumps and floors
• Address tenant requests and complaints promptly and professionally
• Assist the management team with all aspects of building operations such as budgeting for capital expenditures, purchasing of materials, controlling inventory of stocked items, and making recommendations on possible changes to enhance the efficiency of building operations
• Direct and oversee contracted work (in conjunction with senior management)
• Follow-up and report contractor performance and possible deficiencies to the Operations Manager (or General Manager) within acceptable time limits
• Actively recruit and train new team members when required
• Coach, motivate, direct and evaluate all direct reports through regular formal and informal discussions, including annual evaluations, and goal setting sessions, to enhance employee job satisfaction and maximize productivity
• Review work completed by direct reports and provide support and guidance when necessary
• Ensure necessary training (including safety) is delivered to direct reports and/or is addressed with General or Operations Manager
• Ensure necessary safety precautions and policies are followed in line with applicable laws and company policies
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Bachelor’s Degree or College Diploma in a related field
• 4th or 5th Power Engineering Ticket, or Fireman’s Power Engineering Ticket
• Possession of a Refrigeration Engineer certificate an asset
• Building Environmental Systems diploma (or similar program) an asset

Years of Experience
• Minimum 3-5 years’ experience as a Building Operator (or similar role)
• Minimum 1 year supervisory/management experience preferably in a shopping centre or mixed use environment

Specialized knowledge, skills and abilities
• Working knowledge of heating and cooling systems
• WHMIS certification an asset
• Knowledge of Healthy and Safety legislation
• Working knowledge of Fire and Building codes
• Proficient with Microsoft Office programs
• Comfortable using a PC
• Valid Driver’s License

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behaviour
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements
• Actively support training & development opportunities for employees as well as provide regular and meaningful feedback while delegating responsibility and being comfortable working through others

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to [email protected]. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to taking every reasonable precaution in the circumstances for the protection of the health and safety of employees from the hazards of COVID-19 and as such, has implemented a mandatory vaccination policy for all employees accessing any Primaris workplace or property. All candidates extended a conditional offer of employment with Primaris will be required to provide proof of full vaccination status as a condition of such offer, subject only to valid human rights accommodations approved by Primaris. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected]

Supervisor, Guest Services

Quinte Mall - Belleville, ON

JOB TYPE

Salary, Full Time

POSTING DATE

2022-01-10
Position Summary

The main responsibility of the Supervisor, Guest Service is to coordinate the delivery of outstanding customer service to all patrons and tenants of the property. This position is a multifaceted role which requires interaction with customers and tenants as well as coaching and supervising staff. This position is also responsible for administering and managing specific property programs such as gift cards, community clubs, contests, etc.

Role

• Demonstrate exceptional customer service to all patrons and tenants through assisting patrons with information about the property and events
• Hire, orient and train all new Guest Services Representatives
• Prepare shift schedules which provide optimum levels of service to both patrons & tenants
• Order and maintain Guest Services Uniforms
• Set-up new tenants on Centre’s Gift Card Program
• Prepare reports and balance Gift Card reconciliations regularly, in order to evaluate sales trends and prepare action plans where necessary
• Maintain a centralized database to log feedback from customers, retailers and staff
• Mediate and liaise between the customers and tenants when conflict arises with the goal to restore harmony amongst both parties, where appropriate
• Oversee Social Media platforms
• Assist in the execution of Marketing promotions and events at the Centre
• Oversee the administration of the “lost and found” program
• Manage Community and Non-Profit Bookings and ensure all contracts and insurance requirements are submitted and accurate
• Manage and oversee stocking of all mall related information throughout the property
• Answer incoming calls on both the internal and external telephone lines
• Oversee the rental program and maintenance of strollers, wheelchairs, etc.
• Record correspondence and relay concerns from tenants and customers to appropriate departments
• Hold regular staff meetings to ensure effective communication
• Provide support to other departments as requested
• Other duties as assigned

Supervision of Direct Reports
• Conduct annual performance reviews and coach direct reports accordingly
• Actively participate in the hiring and training processes when required
• Motivate, direct and evaluate all direct reports through regular formal and informal discussions, including annual evaluations and goal setting sessions, to enhance employee job satisfaction, foster employment stability, and to maximize productivity

Requirements

Formal Education and/or Certifications
• College diploma or equivalent

Years of Experience
• Minimum 3-5 years of experience in a related field
• Minimum 1 year of supervisory experience

Specialized knowledge, skills and abilities
• Basic PC skills
• Basic Microsoft Office skills
• Social Media knowledge an asset
• First Aid, CPR and AED Certifications an asset
• Outstanding customer service skills
• Positive and professional demeanor
• Ability to motivate, delegate and empower effectively
• Interpersonal skills

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behavior
• Overcome obstacles to get the job done, identify problems and recommend solutions
• Actively support training & development opportunities for employees as well as provide regular and meaningful feedback while delegating responsibility and being comfortable working through others
• See change positively and adapt quickly to change in work requirements
• Knowledge of Health and Safety processes

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to [email protected]. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to taking every reasonable precaution in the circumstances for the protection of the health and safety of employees from the hazards of COVID-19 and as such, has implemented a mandatory vaccination policy for all employees accessing any Primaris workplace or property. All candidates extended a conditional offer of employment with Primaris will be required to provide proof of full vaccination status as a condition of such offer, subject only to valid human rights accommodations approved by Primaris. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected]

Revenue Administrator

Lansdowne Place - Peterborugh, ON

JOB TYPE

Salary, Full Time

POSTING DATE

2022-01-07
Position Summary

The Revenue Administrator’s primary responsibility is for daily, monthly, quarterly, and annual financial transactions for the property including accounts receivable, collections, monthly charges, year-end charges, and percentage rent. This role will work closely with the Property Accountant and the Director, Accounts Receivable on financial reporting and processes, and lease administration affecting the property.

Role

• Prepare monthly, quarterly, and annual accruals
• Update, maintain and audit all tenant information to ensure it is accurate and up-to-date to ensure timely collection of all rents
• Maintain an up-to-date record of all negligent accounts including, but not limited to, accounts receivable reports, tenant statements, letters, and other correspondence
• Liaise with the Director, Accounts Receivable to recommend bad debt allowances, and write offs for approval from the Property Manager or General Manager
• Reconcile the rent roll monthly
• Assist the Property Manager or General Manager in the preparation of the monthly Asset Management Report
• Complete the monthly audit package for submission and approval to the Property Manager or General Manager, including the reconciliation of the monthly rent roll
• Review the lease administration lease entry in Yardi for accuracy and completeness Prepare required documents including, but not limited to, welcome letters and rental notices. Liaise with tenants on a regular basis to develop and maintain good working relationships
• Review the lease administration entry of specialty leasing license agreements and storage agreements into Yardi for completeness and accuracy
• Monitor sales report for completeness and accuracy
• Analyze tenant sales and prepare monthly percent rent billings as required
• Process all tenant billings and rental notices including year-end statements in a timely, accurate manner, and forward to tenants with appropriate back up information to minimize the incidence of outstanding accounts
• Reply and resolve, in a timely manner, tenant inquiries regarding operating costs and realty tax, working collaboratively with the Director, Accounts Receivable and Lease Administration team
• Verify, collect and process rent due, adjustments and other payments from tenants in Yardi
• Update information on the aged accounts receivable report on the 10th and the 20th of each month to reflect current status
• Liaise with Property Accountant in relation to property revenues and expenses to ensure completeness and accuracy
• Maintain analysis of utility accounts and prepare timely billings to metered tenants
• Assist with the preparation and input of property budget(s) and reforecasts
• Process manual billings for service-related charges
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Bachelor’s degree or College Diploma in Accounting, Business Administration or a related field
• University or College degree in Accounting, Finance, Business Administration, or another related field

Years of Experience
• Minimum of 2 years’ experience in an accounting or property administration position

Specialized knowledge, skills and abilities
• Real estate or property management experience an asset
• Good understanding of accounting principles, lease administration and collections
• Computer literate in Microsoft Office
• Experience in Yardi an asset
• Knowledge of insolvency proceedings is an asset

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Strong organizational, multi-tasking and prioritization skills
• Ability to work under pressure with minimal supervision
• Build positive relationships and demonstrate commitment, effort and a “take charge” attitude
• Produce accurate work with attention to detail and consistently meeting deadlines
• Overcome obstacles to get the job done, identify problems and recommend solutions

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to [email protected]. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to taking every reasonable precaution in the circumstances for the protection of the health and safety of employees from the hazards of COVID-19 and as such, has implemented a mandatory vaccination policy for all employees accessing any Primaris workplace or property. All candidates extended a conditional offer of employment with Primaris will be required to provide proof of full vaccination status as a condition of such offer, subject only to valid human rights accommodations approved by Primaris. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected]

Manager, Specialty Leasing

Quinte Mall - Belleville, ON

JOB TYPE

Salary, Full Time

POSTING DATE

2022-01-07
Position Summary

The Specialty Leasing Manager’s primary responsibility is to create miscellaneous revenue for the Centre while ensuring business activity is in keeping with the Centre’s brand identity. The Manager’s responsibilities include revenue generating advertising, media and sponsorships, leasing temporary spaces, common areas, in line temporary locations and arrange vending. This individual is passionate with regard to quality design and merchandising standards.

Role

• Prospect vendors for temporary leasing, branded sponsorships and other miscellaneous income including media and vending
• Develop new and innovative ways to increase revenue for the Centre while maintaining high standards of presentation and service
• Maintain a robust database of clients, vendors and new contacts to be used for generating business relationships
• Represent the Centre in the community in order to build external relationships
• Liaise with Marketing and Operations to maintain branding strategies and develop new revenue opportunities
• Establish open and constant communication with all temporary tenants
• Regulate temporary tenant compliance with Centre rules and regulations regarding merchandising
• Document and administer the leasing of retail merchandising units, kiosks, in-line spaces, storage agreements and other miscellaneous revenue components
• Negotiate lease rates with potential vendors
• Create and effectively manage the Centre’s Specialty Leasing budget, including resolving discrepancies in a timely and efficient manner, monitoring revenue, allocation of funds and coding invoices
• Foster communication and relationships with the Leasing department, customers, tenants, corporate head offices, suppliers, staff and co-workers
• Remain well informed of recent developments in permanent Leasing and how it may impact the Specialty Leasing Program and the Centre
• Remain abreast of Specialty Leasing concepts, kiosk design and innovative trends through analyzing and reviewing data
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Post-secondary degree or diploma in Business or related field

Years of Experience
• 3-5 years retail leasing or related experience, is preferred
• Retail management experience an asset

Specialized knowledge, skills and abilities
• Strong understanding of leasing
• Real Estate/shopping centre knowledge and/or accreditations
• Excellent Microsoft Office skills, specifically PowerPoint & Excel
• Excellent customer service skills
• Demonstrated strategic thinking and problem-solving abilities
• Proven self-starter
• Creative and outgoing
• Strong interpersonal skills
• Positive, team-focused attitude
• Conflict resolution skills
• Strong negotiation skills

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behaviour
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements
• Embrace change and support new initiatives, anticipate and analyze issues in order to understand the future impact of actions and make sound decisions

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to [email protected]. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to taking every reasonable precaution in the circumstances for the protection of the health and safety of employees from the hazards of COVID-19 and as such, has implemented a mandatory vaccination policy for all employees accessing any Primaris workplace or property. All candidates extended a conditional offer of employment with Primaris will be required to provide proof of full vaccination status as a condition of such offer, subject only to valid human rights accommodations approved by Primaris. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected]

Guest Services Representative

Sunridge Mall - Calgary, AB

JOB TYPE

Hourly FT, Temporary Contact

POSTING DATE

2022-01-06
Position Summary

The purpose of this position is to deliver outstanding customer service to all patrons and tenants of the property. This position is one of the first points of contact for customers and tenants and must have a positive attitude towards all clients. This position is also responsible for administering specific property programs such as gift cards, community clubs and contests.

Role



• Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings
• Assist in the facilitation of the property gift card program
• Assist in the administration of the “lost and found” program by logging items and helping to match lost items with owners
• Provide directions within the property to shoppers
• Answer incoming calls on both the internal and external telephone lines
• Respond to general email inquiries
• Provide support to other departments as requested
• Maintain employee manuals by ensuring the information is up-to-date
• Coordinate the rental of strollers, wheelchairs, coat and parcel check etc.
• Administer refunds for vending machines upon request
• Continuously organize and stock all information brochures at the kiosk and other directories within the property
• Log calls from tenants who require assistance from another department in the property
• Communicate with other departments in a timely manner to relay tenant concerns/requests
• Log radio communications from other departments
• Complete projects as assigned from time to time
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Completed or working towards Secondary School diploma or equivalent

Years of Experience
• 1 year experience in customer service an asset

Specialized knowledge, skills and abilities
• Basic PC skills
• Basic Microsoft Office skills
• First Aid, CPR and AED Certifications an asset
• Bilingual (French/English) – depending on the property location
• Ability to learn programs and procedures thoroughly and efficiently
• Respect for Health and Safety processes
• Have a positive attitude and outgoing demeanor

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behavior
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to [email protected]. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to taking every reasonable precaution in the circumstances for the protection of the health and safety of employees from the hazards of COVID-19 and as such, has implemented a mandatory vaccination policy for all employees accessing any Primaris workplace or property. All candidates extended a conditional offer of employment with Primaris will be required to provide proof of full vaccination status as a condition of such offer, subject only to valid human rights accommodations approved by Primaris. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected]

Director, Marketing

Toronto Head Office - Toronto, ON

JOB TYPE

Salary, Full Time

POSTING DATE

2022-01-05
Position Summary

The primary function of this newly created position is to provide focused, strategic, and innovative marketing oversight to drive the national marketing and communications strategy, goals, and activities. The Marketing Director will direct and oversee a marketing team in the development and execution of corporate and regional marketing activities in support of Primaris’ national marketing and communications strategy.

Role

• Drive strategic marketing decisions and monitor the execution of those strategies to ensure the marketing function is running efficiently and cost-effectively
• Plan, develop and oversee the implementation of the national marketing strategy on behalf of the organization to promote and cross-market the brand
• Oversee and direct corporate marketing team resources, ensuring team is directed toward achievement of the organization’s marketing and communications strategy
• Fortify the brand on a national scale, establishing and advocating best practices and standards, and implementing a cohesive, aligned, and distinct master brand and image
• Responsible for the management and oversight of the marketing budget and the administration of the budget in support of the annual strategic marketing and communications plan
• Continually monitor changes to the market, industry trends, and competitive landscape, adjusting the marketing and communications strategy where necessary
• Leverage market and customer insights to identify opportunities for marketing programs
• Manage websites:
o Update content and functionality for corporate and periodically the property sites
o Incorporate new digital initiatives
• Social Media
o Create a platform to market and promote Primaris in a compelling and differentiated manner
o Utilize for digital advertising
• Review site marketing programs and provide feedback
• Provide senior management with analysis of effectiveness of marketing strategies and programs
• Work in tandem with Director, Digital & Retail Strategy to:
o implement market insight tools, resources and capabilities to support all business functions
o provide market information to the retail sites for use in their marketing programs
o leverage market and customer insights to identify opportunities for marketing programs
o play a leading role in website redesign and consistency
• Conduct customer and market research to help define target markets and opportunities to increase understanding, drive brand awareness, and create a deeper, more engaged connection with stakeholders
• Report on the effectiveness and ROIs of marketing campaigns using pre-determined KPIs, digital analytics, organizational databases, and data
• Cultivate and manage effective working relationships at every level of the organization, building consensus across all internal stakeholder groups
• Establish internal processes with a focus on execution, quality, standardization, and consistency
• Monitor day-to-day activities of the marketing team, providing guidance, mentorship, and motivation driving performance and fostering a culture of collaboration, creativity, and teamwork
• Maintain strong lines of communication and accountability, track deliverables, and manage expectations across geographical locations
• Member of the Innovation Committee
o Innovation committee has been established to identify and apply emerging technologies to drive the success of the real estate portfolio including traffic counting, analytics and other customer facing initiatives
• Other duties as assigned

Supervision of Direct Reports
• Conduct annual performance reviews and coach direct reports accordingly
• Actively participate in the hiring and onboarding processes when required
• Motivate, direct and evaluate all direct reports through regular formal and informal discussions, including annual evaluations and goal setting sessions, to enhance employee job satisfaction, foster employment stability, and maximize productivity

Requirements

Formal Education and/or Certifications
• Bachelor’s Degree/Diploma in Marketing, Advertising, Business or related field required

Years of Experience
• Minimum 7 years’ experience in strategic marketing, event management, sales, sponsorship or related area
• Minimum 5 years supervising, coaching, and mentoring direct reports

Specialized knowledge, skills and abilities
• Knowledge of retail management, marketing, advertising with working knowledge of the media industry
• Outstanding managerial skills complemented with strategic & analytical business acumen
• Excellent interpersonal, communication, sales and negotiation skills with the ability to use tact and diplomacy
• Creative approach and the ability to identify and roll out innovative solutions to generate new experiences for tenants and consumers
• Willingness to usher in change and embrace new practices in a fast-paced and changing environment
• Experience in budget management and solid understanding of general accounting principles
• Strong focus on continuously honing marketing competencies and real estate industry knowledge
• Outstanding customer service skills
• Working knowledge of digital graphic programs/software (Adobe Suite, Photoshop, etc.) in addition to Microsoft Office
• Flexibility to work a varied schedule including some weekends and evenings,
• Must be able to travel when required (~10%)
• Bilingualism an asset

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behaviour
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements
• Embrace change and support new initiatives, anticipate and analyze issues in order to understand the future impact of actions and make sound decisions
• Actively support training & development opportunities for employees as well as provide regular and meaningful feedback while delegating responsibility and being comfortable working through others

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to [email protected]. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to taking every reasonable precaution in the circumstances for the protection of the health and safety of employees from the hazards of COVID-19 and as such, has implemented a mandatory vaccination policy for all employees accessing any Primaris workplace or property. All candidates extended a conditional offer of employment with Primaris will be required to provide proof of full vaccination status as a condition of such offer, subject only to valid human rights accommodations approved by Primaris. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected]

Guest Services Representative x2

Park Place Mall - Lethbridge, AB

JOB TYPE

Hourly, Part Time

POSTING DATE

2022-01-05
Position Summary

The purpose of this position is to deliver outstanding customer service to all patrons and tenants of the property. This position is one of the first points of contact for customers and tenants and must have a positive attitude towards all clients. This position is also responsible for administering specific property programs such as gift cards, community clubs and contests.

Role

• Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings
• Assist in the facilitation of the property gift card program
• Assist in the administration of the “lost and found” program by logging items and helping to match lost items with owners
• Provide directions within the property to shoppers
• Answer incoming calls on both the internal and external telephone lines
• Respond to general email inquiries
• Provide support to other departments as requested
• Maintain employee manuals by ensuring the information is up-to-date
• Coordinate the rental of strollers, wheelchairs, coat and parcel check etc.
• Administer refunds for vending machines upon request
• Continuously organize and stock all information brochures at the kiosk and other directories within the property
• Log calls from tenants who require assistance from another department in the property
• Communicate with other departments in a timely manner to relay tenant concerns/requests
• Log radio communications from other departments
• Complete projects as assigned from time to time
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Completed or working towards Secondary School diploma or equivalent

Years of Experience
• 1 year experience in customer service an asset

Specialized knowledge, skills and abilities
• Basic PC skills
• Basic Microsoft Office skills
• First Aid, CPR and AED Certifications an asset
• Bilingual (French/English) – depending on the property location
• Ability to learn programs and procedures thoroughly and efficiently
• Respect for Health and Safety processes
• Have a positive attitude and outgoing demeanor

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behavior
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to [email protected]. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to taking every reasonable precaution in the circumstances for the protection of the health and safety of employees from the hazards of COVID-19 and as such, has implemented a mandatory vaccination policy for all employees accessing any Primaris workplace or property. All candidates extended a conditional offer of employment with Primaris will be required to provide proof of full vaccination status as a condition of such offer, subject only to valid human rights accommodations approved by Primaris. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected]

Guest Services Representative x 2

Medicine Hat, Medicine Hat, AB

JOB TYPE

Hourly, Temporary Contract

POSTING DATE

2021-12-24
Position Summary

The purpose of this position is to deliver outstanding customer service to all patrons and tenants of the property. This position is one of the first points of contact for customers and tenants and must have a positive attitude towards all clients. This position is also responsible for administering specific property programs such as gift cards, community clubs and contests.

Role

• Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings
• Assist in the facilitation of the property gift card program
• Assist in the administration of the “lost and found” program by logging items and helping to match lost items with owners
• Provide directions within the property to shoppers
• Answer incoming calls on both the internal and external telephone lines
• Respond to general email inquiries
• Regulate and monitor the use of the “Parenting Room” by registering patrons who request to use the service (where applicable)
• Restocks supplies in the “Parenting Room” (where applicable)
• Provide support to other departments as requested
• Maintain employee manuals by ensuring the information is up-to-date
• Coordinate the rental of strollers, wheelchairs, coat and parcel check etc.
• Administer refunds for vending machines upon request
• Continuously organize and stock all information brochures at the kiosk and other directories within the property
• Log calls from tenants who require assistance from another department in the property
• Communicate with other departments in a timely manner to relay tenant concerns/requests
• Log radio communications from other departments
• Complete projects as assigned from time to time
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Completed or working towards Secondary School diploma or equivalent

Years of Experience
• 1 year experience in customer service an asset

Specialized knowledge, skills and abilities
• Basic PC skills
• Basic Microsoft Office skills
• First Aid, CPR and AED Certifications an asset
• Bilingual (French/English) – depending on the property location
• Ability to learn programs and procedures thoroughly and efficiently
• Respect for Health and Safety processes
• Have a positive attitude and outgoing demeanor

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behavior
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to [email protected]. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to taking every reasonable precaution in the circumstances for the protection of the health and safety of employees from the hazards of COVID-19 and as such, has implemented a mandatory vaccination policy for all employees accessing any Primaris workplace or property. All candidates extended a conditional offer of employment with Primaris will be required to provide proof of full vaccination status as a condition of such offer, subject only to valid human rights accommodations approved by Primaris. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected]

Revenue Administrator

Medicine Hat - Medicine Hat, AB

JOB TYPE

Salaried, Temporary Contract

POSTING DATE

2021-12-24
Position Summary

The Revenue Administrator’s primary responsibility is for daily, monthly, quarterly, and annual financial transactions for the property including accounts receivable, collections, monthly charges, year-end charges, and percentage rent. This role will work closely with the Property Accountant and the Director, Accounts Receivable on financial reporting and processes, and lease administration affecting the property.

Role

• Prepare monthly, quarterly, and annual accruals
• Update, maintain and audit all tenant information to ensure it is accurate and up-to-date to ensure timely collection of all rents
• Maintain an up-to-date record of all negligent accounts including, but not limited to, accounts receivable reports, tenant statements, letters, and other correspondence
• Liaise with the Director, Accounts Receivable to recommend bad debt allowances, and write offs for approval from the Property Manager or General Manager
• Reconcile the rent roll monthly
• Assist the Property Manager or General Manager in the preparation of the monthly Asset Management Report
• Complete the monthly audit package for submission and approval to the Property Manager or General Manager, including the reconciliation of the monthly rent roll
• Review the lease administration lease entry in Yardi for accuracy and completeness Prepare required documents including, but not limited to, welcome letters and rental notices. Liaise with tenants on a regular basis to develop and maintain good working relationships
• Review the lease administration entry of specialty leasing license agreements and storage agreements into Yardi for completeness and accuracy
• Monitor sales report for completeness and accuracy
• Analyze tenant sales and prepare monthly percent rent billings as required
• Process all tenant billings and rental notices including year-end statements in a timely, accurate manner, and forward to tenants with appropriate back up information to minimize the incidence of outstanding accounts
• Reply and resolve, in a timely manner, tenant inquiries regarding operating costs and realty tax, working collaboratively with the Director, Accounts Receivable and Lease Administration team
• Verify, collect and process rent due, adjustments and other payments from tenants in Yardi
• Update information on the aged accounts receivable report on the 10th and the 20th of each month to reflect current status
• Liaise with Property Accountant in relation to property revenues and expenses to ensure completeness and accuracy
• Maintain analysis of utility accounts and prepare timely billings to metered tenants
• Assist with the preparation and input of property budget(s) and reforecasts
• Process manual billings for service-related charges
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Bachelor’s degree or College Diploma in Accounting, Business Administration or a related field
• University or College degree in Accounting, Finance, Business Administration, or another related field

Years of Experience
• Minimum of 2 years’ experience in an accounting or property administration position

Specialized knowledge, skills and abilities
• Real estate or property management experience an asset
• Good understanding of accounting principles, lease administration and collections
• Computer literate in Microsoft Office
• Experience in Yardi an asset
• Knowledge of insolvency proceedings is an asset

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Strong organizational, multi-tasking and prioritization skills
• Ability to work under pressure with minimal supervision
• Build positive relationships and demonstrate commitment, effort and a “take charge” attitude
• Produce accurate work with attention to detail and consistently meeting deadlines
• Overcome obstacles to get the job done, identify problems and recommend solutions

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to [email protected]. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to taking every reasonable precaution in the circumstances for the protection of the health and safety of employees from the hazards of COVID-19 and as such, has implemented a mandatory vaccination policy for all employees accessing any Primaris workplace or property. All candidates extended a conditional offer of employment with Primaris will be required to provide proof of full vaccination status as a condition of such offer, subject only to valid human rights accommodations approved by Primaris. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected]

Coordinator, Finance

Toronto Head Office - Toronto, ON

JOB TYPE

Salary, Temporary Contract

POSTING DATE

2021-12-24
Position Summary

The primary purpose of this position is to ensure that all internal controls for GL receivables are met. In addition, the incumbent will provide outstanding customer service to employees within the properties and the Head Office regarding issues with, for example, cash receipts, billings and daily deposits.

Role

• Thoroughly review all audit packages, reconciliations, and internal control reports on a timely basis
• Prepare and record corporate cash receipts and deposits
• Compile and process monthly Direct Debit file entries, partnering with properties to ensure accurate and timely preparation
• Perform reconciliations for monthly A/R close
• Ensure that the A/R sub ledger balance ties to GL balance and advise Property Accounting and/or Property Administration on correcting entries
• Review daily property deposit reconciliations to ensure segregation of duties
• Prepare monthly cash reconciliations and post on Primenet
• Review quarterly lease profiles against source documents
• Liaise with, and between, the Property Administrators at the sites and the Property Accountants at the Head Office to resolve any queries or issues regarding cash receipts or billings
• Review and enter approved write-offs and provisions into Yardi and prepare monthly reconciliations
• Receive NSFs/returned cheque notifications via fax and distribute to sites
• Review and update A/R procedure manual as needed
• Act as backup for Accounts Payables on wires and loading bank statements to Primenet
• Other backup duties for A/P department as needed
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• College Diploma in Accounting, Business Administration, or related field
• Bachelor’s Degree in Business Administration or related field an asset

Years of Experience
• Minimum 2-4 years’ experience in Accounts Receivable or Property Administration or Accounting environment
• Real Estate industry experience an asset

Specialized knowledge, skills and abilities
• Strong proficiency in Microsoft Office (Excel, Word etc.)
• Experience with an ERP software (preferably Yardi)
• Bilingualism an asset (French/English)
• Ability to multi-task and prioritize workload
• Excellent customer service skills
• Proven analytical skills
• Strong organizational skills

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behaviour
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to [email protected]. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to taking every reasonable precaution in the circumstances for the protection of the health and safety of employees from the hazards of COVID-19 and as such, has implemented a mandatory vaccination policy for all employees accessing any Primaris workplace or property. All candidates extended a conditional offer of employment with Primaris will be required to provide proof of full vaccination status as a condition of such offer, subject only to valid human rights accommodations approved by Primaris. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected]

Manager, Marketing

Dufferin Mall - Toronto, ON

JOB TYPE

Salary, Full Time

POSTING DATE

2021-12-14
Position Summary

The main responsibility of this position is to effectively communicate, source, and execute property-level marketing initiatives. This will be achieved, in part, through the creation, development, and implementation of the overall strategic marketing plan of the shopping center with the ultimate goal of driving net operating income.

Role

• Develop and execute an annual marketing plan which strategically utilizes all platform programs & supports the property marketing objectives
• Research and formulate marketing and branding strategies and create detailed marketing tactics for the Centre that positively impacts the center’s core financial objectives: income, leasing, sales, overage rent, traffic, threshold and market share
• Implementation of business development revenue opportunities including mall assets, media assets, and mall programming in order to achieve the financial sales goals of the property
• Develop and implement retailer intensification strategies that drive awareness and sales
• Develop and disseminate the brand vision consistent with that of the overall creative strategy for the Centre’s website and presence, by communicating the vision with the design firm, in partnership with IT and Management
• Working together with Specialty Leasing, explore trends to devise sponsorship and promotional programs that fulfill the Centre’s objectives while at the same time supporting community endeavours
• Review, edit, and proof communications pertaining to marketing initiatives and correspondence, ensure all materials have a high degree of accuracy and brand integrity
• Promote platform program opportunities to, and foster relationships with key retail partners
• Create annual marketing budgets based on retailer contributions, allocating expenses as appropriate to support events, advertising and brand messaging in order to achieve center objectives
• Forecast and maximize marketing dollars by analyzing sales performance of the center and our retailers including overage rent, as well as the ROI on marketing programs on a monthly basis
• Coordinate shopping center visual merchandising, signage and advertising programs to ensure quality and effective use
• Manage marketing work surrounding center renovations, redevelopment and expansions to ensure effective messaging to the shopper base
• Prepare media plans, media buys and media channels for the most effective reach of the target audience for the center
• Drive the growth and engagement of our social media channels through Facebook, Twitter, Instagram, etc., as well as data collection, and email
• Oversee management and budget of the Guest Services operation including the hiring and training of the Guest Service Supervisor Representatives, and monitor job performance of all Guest Services staff (where applicable)
• Drive growth of Primaris Gift Card program by identifying and acting on opportunities to promote the program & explore efficiencies
• Maintain and evaluate Primaris customer research, such as traffic counters, focus groups and intercept studies, through ongoing analysis of available research data, including website and social media traffic in order to ensure marketing directions are relevant and effective
• Continuously monitor, track and report on publicity value that has been generated through a result of community, marketing, partnership and sponsorship events, etc.
• Remain well informed of recent developments in the primary, secondary and tertiary trade area, and how it may impact the Centre
• Other duties as assigned

Supervision of Direct Reports
• Conduct annual performance reviews and coach direct reports accordingly
• Actively participate in the hiring and onboarding processes when required
• Motivate, direct and evaluate all direct reports through regular formal and informal discussions, including annual evaluations and goal setting sessions, to enhance employee job satisfaction, foster employment stability, and maximize productivity

Requirements

Formal Education and/or Certifications
• Bachelor’s Degree/Diploma in Marketing, Advertising, Business or related field required

Years of Experience
• Minimum 5 years’ experience in strategic marketing, event management, sales, sponsorship or related area
• Minimum 3 years supervising, coaching, and mentoring direct reports

Specialized knowledge, skills and abilities
• Knowledge of retail management, marketing, advertising with working knowledge of the media industry
• Outstanding managerial skills complemented with strategic & analytical business acumen
• Excellent interpersonal, communication, sales and negotiation skills with the ability to use tact and diplomacy
• Creative approach and the ability to identify and roll out innovative solutions to generate new experiences for tenants and consumers
• Willingness to usher in change and embrace new practices in a fast-paced and changing environment
• Experience in budget management and solid understanding of general accounting principles
• Strong focus on continuously honing marketing competencies and real estate industry knowledge
• Outstanding customer service skills
• Working knowledge of digital graphic programs/software (Adobe Suite, Photoshop, etc.) in addition to Microsoft Office (i.e. Word, Excel, PowerPoint)
• Flexibility to work a varied schedule including some weekends and evenings,
• Must be able to travel when required (~10%)

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behaviour
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements
• Embrace change and support new initiatives, anticipate and analyze issues in order to understand the future impact of actions and make sound decisions
• Actively support training & development opportunities for employees as well as provide regular and meaningful feedback while delegating responsibility and being comfortable working through others

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to [email protected]. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to taking every reasonable precaution in the circumstances for the protection of the health and safety of employees from the hazards of COVID-19 and as such, has implemented a mandatory vaccination policy for all employees accessing any Primaris workplace or property. All candidates extended a conditional offer of employment with Primaris will be required to provide proof of full vaccination status as a condition of such offer, subject only to valid human rights accommodations approved by Primaris. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected]

Manager, Accounting

Toronto Head Office - Toronto, ON

JOB TYPE

Salary, Full Time

POSTING DATE

2021-11-26
Position Summary

The Manager, Accounting is responsible for leading a team of Analyst(s) and/or Property Accountant(s) in order to administer the financial reporting & budgeting function for a portfolio of retail real estate properties.

Role

• Ensure accurate and timely monthly GL close for designated portfolio
• Oversee the budget and quarterly reforecast process
• Coordinate the preparation of the year-end audit working papers and financial statements
• Draft financial and cost statements
• Ensure timely government reporting and remittances
• Provide support to property and senior management
• Coordinate completion of annual final cost recovery billings to tenants
• Monitor compliance with internal controls and procedures
• Assist with the acquisition and disposition of properties as required
• Review work completed by the team and provide support & guidance when necessary
• Conduct annual performance reviews and coach direct reports accordingly
• Supervise, mentor and evaluate direct reports through formal and informal discussions, including annual evaluations and goal setting sessions to enhance employee job satisfaction, foster employment stability and to maximize productivity
• Actively participate in the hiring and training processes when required
• Provide regular updates & feedback to the Director, Accounting
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Bachelor’s degree in Business or a related field
• Professional Accounting designation (CA, CMA, CGA or equivalent)

Years of Experience
• Minimum 5 years experience in financial reporting in the commercial real estate industry
• Minimum 3 years experience coaching a team of direct reports

Specialized knowledge, skills and abilities
• Proficiency in MS office applications, with an emphasis on Microsoft Excel
• Working knowledge of Yardi an asset
• Prior experience working through an accounting system conversion an asset
• Bilingualism an asset (French/English)
• Strong interpersonal skills
• Excellent customer service skills
• Strong supervisory skills with the ability to motivate others
• Entrepreneurial mindset with a “can-do” attitude
• Proven ability to anticipate, prioritize, multi-task and adapt quickly
• Strong analytical skills and solid understanding of internal controls

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behaviour
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements
• Embrace change and support new initiatives, anticipate and analyze issues in order to understand the future impact of actions and make sound decisions
• Actively support training & development opportunities for employees as well as provide regular and meaningful feedback while delegating responsibility and being comfortable working through others

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to [email protected]. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to taking every reasonable precaution in the circumstances for the protection of the health and safety of employees from the hazards of COVID-19 and as such, has implemented a mandatory vaccination policy for all employees accessing any Primaris workplace or property. All candidates extended a conditional offer of employment with Primaris will be required to provide proof of full vaccination status as a condition of such offer, subject only to valid human rights accommodations approved by Primaris. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected]

Senior Financial Analyst

Toronto Head Office - Toronto, ON

JOB TYPE

Salary, Full Time

POSTING DATE

2021-11-26
Position Summary

The Senior Financial Analyst’s primary responsibility is to provide exceptional customer service for all clients (both internal and external) and for the efficient and accurate accounting & analysis of a real estate portfolio as well as lead specific projects and initiatives. In addition, the Analyst will also manage, coach and mentor Property Accountant(s).

Role

Property Accounting
• Prepare review & analyze:
o Monthly reporting for assigned portfolio including month-end closes, actual to budget variance analysis and quarter over quarter variance analysis
o Quarterly and year end property packages, and liaise with auditors
o Annual financial and cost statements
o Annual tenant operating cost and realty tax billings
o Budgets and quarterly re-forecasts
• Set-up and coordinate the accounting functions for newly acquired properties
• Provide support to Manager, Accounting in regards to special projects/initiatives
• Other duties as assigned

Supervision of direct reports
• Review all work completed by direct reports
• Conduct annual performance reviews and coach direct reports accordingly
• Supervise, mentor and evaluate direct reports through formal and informal discussions, including annual evaluations and goal setting sessions to enhance employee job satisfaction, foster employment stability and to maximize productivity
• Actively participate in the hiring and training processes when required
• Provide regular updates & feedback to the Manager, Accounting

Requirements

Formal Education and/or Certifications
• Bachelor’s Degree in Accounting, Business Administration or related field
• Enrolment in a program for a professional accounting designation an asset

Years of Experience
• 3-5 years commercial real estate experience
• Minimum 2 years supervisory experience
• Retail real estate experience highly preferred

Specialized knowledge, skills and abilities
• Proficiency with Microsoft Excel
• ERP system experience an asset
• Bilingualism an asset (English/French)

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behaviour
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements
• Actively support training & development opportunities for employees as well as provide regular and meaningful feedback while delegating responsibility and being comfortable working through others

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to [email protected]. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to taking every reasonable precaution in the circumstances for the protection of the health and safety of employees from the hazards of COVID-19 and as such, has implemented a mandatory vaccination policy for all employees accessing any Primaris workplace or property. All candidates extended a conditional offer of employment with Primaris will be required to provide proof of full vaccination status as a condition of such offer, subject only to valid human rights accommodations approved by Primaris. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected]

Revenue Administrator

Dufferin Mall - Toronto, ON

JOB TYPE

Salary, Full Time

POSTING DATE

2021-10-19
Position Summary

The Revenue Administrator’s primary responsibility is for daily, monthly, quarterly, and annual financial transactions for the property including accounts receivable, collections, monthly charges, year-end charges, and percentage rent. This role will work closely with the Property Accountant and the Director, Accounts Receivable on financial reporting and processes, and lease administration affecting the property.

Role

• Prepare monthly, quarterly, and annual accruals
• Update, maintain and audit all tenant information to ensure it is accurate and up-to-date to ensure timely collection of all rents
• Maintain an up-to-date record of all negligent accounts including, but not limited to, accounts receivable reports, tenant statements, letters, and other correspondence
• Liaise with the Director, Accounts Receivable to recommend bad debt allowances, and write offs for approval from the Property Manager or General Manager
• Reconcile the rent roll monthly
• Assist the Property Manager or General Manager in the preparation of the monthly Asset Management Report
• Complete the monthly audit package for submission and approval to the Property Manager or General Manager, including the reconciliation of the monthly rent roll
• Review the lease administration lease entry in Yardi for accuracy and completeness Prepare required documents including, but not limited to, welcome letters and rental notices. Liaise with tenants on a regular basis to develop and maintain good working relationships
• Review the lease administration entry of specialty leasing license agreements and storage agreements into Yardi for completeness and accuracy
• Monitor sales report for completeness and accuracy
• Analyze tenant sales and prepare monthly percent rent billings as required
• Process all tenant billings and rental notices including year-end statements in a timely, accurate manner, and forward to tenants with appropriate back up information to minimize the incidence of outstanding accounts
• Reply and resolve, in a timely manner, tenant inquiries regarding operating costs and realty tax, working collaboratively with the Director, Accounts Receivable and Lease Administration team
• Verify, collect and process rent due, adjustments and other payments from tenants in Yardi
• Update information on the aged accounts receivable report on the 10th and the 20th of each month to reflect current status
• Liaise with Property Accountant in relation to property revenues and expenses to ensure completeness and accuracy
• Maintain analysis of utility accounts and prepare timely billings to metered tenants
• Assist with the preparation and input of property budget(s) and reforecasts
• Process manual billings for service-related charges
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Bachelor’s degree or College Diploma in Accounting, Business Administration or a related field
• University or College degree in Accounting, Finance, Business Administration, or another related field

Years of Experience
• Minimum of 2 years’ experience in an accounting or property administration position

Specialized knowledge, skills and abilities
• Real estate or property management experience an asset
• Good understanding of accounting principles, lease administration and collections
• Computer literate in Microsoft Office
• Experience in Yardi an asset
• Knowledge of insolvency proceedings is an asset

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Strong organizational, multi-tasking and prioritization skills
• Ability to work under pressure with minimal supervision
• Build positive relationships and demonstrate commitment, effort and a “take charge” attitude
• Produce accurate work with attention to detail and consistently meeting deadlines
• Overcome obstacles to get the job done, identify problems and recommend solutions

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to [email protected]. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to taking every reasonable precaution in the circumstances for the protection of the health and safety of employees from the hazards of COVID-19 and as such, has implemented a mandatory vaccination policy for all employees accessing any Primaris workplace or property. All candidates extended a conditional offer of employment with Primaris will be required to provide proof of full vaccination status as a condition of such offer, subject only to valid human rights accommodations approved by Primaris. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected]

Director, Operational Risk Management & Insurance

Toronto Head Office - Toronto, ON

JOB TYPE

Salary, Full Time

POSTING DATE

2021-10-19
Position Summary

This position will manage the development and execution of end-to-end, national ORM programs including risk and control assessments, internal events, Key Risk Indicators (KRIs), change risk oversight, scenario analysis, and reporting. The incumbent will also be responsible for developing processes, reporting, policies, procedures, and related programs that result in operating efficiencies, reduced losses, and greater insights.

Role

• Establish and manage the operational risk program and framework that will strengthen and promote the identification, assessment, monitoring, documentation, and reporting of operational risks at the enterprise level, and align to the risk strategy and risk appetite of the Corporation:
o develop, maintain, continuously improve and lead execution of the enterprise ORM framework including program strategy, operational risk philosophy, policy structure, procedures and processes
o set program strategy, scope, requirements, operational risk philosophy, policy, structure, procedures, and processes, and ensure strategic alignment across all stakeholder groups.
o develop, maintain, and continuously improve a comprehensive view of enterprise operational risk profile that supports the basis for making business decisions from a risk appetite perspective
o drive consistency, quality and continuous improvement in the execution of the ORM framework across the enterprise
• Provide objective and independent operational risk oversight on Primaris’ first line of defense operational risk management activities:
o ensure that the operational risk profile of the global organization is aligned with strategic business objectives and stated risk appetite and escalate when warranted to ensure appropriate attention is brought to operational risk management concerns
o identify, interpret operational risk exposures, issues, losses, trends, and early warning signs, and escalate when warranted
o lead the oversight processes and programs that drive the review and approval of enterprise assessment, mitigation, and appropriateness of operational risk

• Develop, implement, and monitor quantitative and qualitative methodologies, performance metrics, systems and processes to aggregate, interpret and report on operational risk for the enterprise:
o build, implement and manage methodologies, metrics, and processes (for example, Operational Risk Profile methodology; KRIs) to consolidate, interpret and report operational risk information for the organization and regulators
o lead activities for ensuring the Primaris ORM framework remains aligned with regulatory compliance requirements, including responding to and managing requests from regulators, internal and external auditors, and ratings agencies
o develop and execute quality assurance on team activities and deliverables, including management and testing of the team’s key controls
• Lead the enterprise ORM reporting process to ensure timely monitoring and reporting of operational risks to senior management and regulators:
o establish and manage operational risk data collection, monitoring and reporting processes, ensuring to ensure timely monitoring and reporting of the operational risk and control environment to senior management and regulators
o design, implement, and maintain enterprise standard ORM reporting templates
o establish and manage the quarterly reporting plan
o serve as the main point of contact for Primaris’ second line of defense partners related to operational risk reporting
• Promote sound operational risk management practices across the organization:
o educate and train the first line of defense to develop and sustain capability for adequately managing business operational risks
o provide expert advice and counsel to the business on matters relating to operational risk management.
o foster and promote a risk-aware culture
o partner with all other departments
• Identify and build ORM team infrastructure and provide effective leadership to direct reports
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Bachelor’s degree in a related field
• Chartered Insurance Professional (CIP) OR Fellow Chartered Insurance Professional (FCIP)
• CRM designation an asset

Years of Experience
• At least 10 years of experience in a shopping centre or mixed-use environment including broad knowledge of their various lines of business
• At least 5 years of increasingly senior experience leading the development and execution of ORM frameworks, policies, related processes and controls in a second line of defense role; or an equivalent combination of internal audit/regulatory experience and second line of defense

Specialized knowledge, skills and abilities
• Demonstrable experience in ORM concepts, program development, execution and practices (e.g. risk and control assessments, control environment reviews, control testing, reporting)
• Preference and experience working in highly consultative roles, particularly in environments that are complex and rapidly evolving, with high expectations for excellence and achievement
• Experience working with regulators, and strong knowledge of current and emerging operational risk regulatory requirements, including external authoritative criteria for operational risk. Strong understanding of OSFI E-21 Guideline
• Demonstrated relationship building, people management and leadership skills with an exceptional ability to make things happen through influence and by nurturing key partnership relationships
• Conceptualization, presentation, and communication skills and understanding of people change management principles to effectively execute change
• Excellent team building skills, both as a leader and as a team player
• Sound judgment, excellent analytical skills, and strong logic and data integration skills

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behaviour
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements
• Embrace change and support new initiatives, anticipate and analyze issues in order to understand the future impact of actions and make sound decisions

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to [email protected]. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to taking every reasonable precaution in the circumstances for the protection of the health and safety of employees from the hazards of COVID-19 and as such, has implemented a mandatory vaccination policy for all employees accessing any Primaris workplace or property. All candidates extended a conditional offer of employment with Primaris will be required to provide proof of full vaccination status as a condition of such offer, subject only to valid human rights accommodations approved by Primaris. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected]

IT Service Desk Analyst

Toronto Head Office - Toronto, ON

JOB TYPE

Salary, Full Time

POSTING DATE

2021-07-16
Position Summary

The IT Service Desk Analyst is responsible for providing an outstanding level of technical support in line with IT Service Levels to employees for IT systems including server applications, file and print services, distributed directory services, email services, desktop operating systems & applications, and mobile & tablet devices.

Role

Customer Support
• Monitors IT Service Desk for tickets assigned to the queue and processes first-in first-out based on priority
• Provide support for a high-level of system performance by ensuring a stable environment for the day-to-day operations of the company
• Clearly communicates with clients via telephone, email, and occasional face-to-face contact to ensure that issues are understood and resolved within the agreed SLAs
• Support employees with their IT requests including on-boarding and off-boarding processes
• Documenting internal procedures and processes

Technical
• Configures software applications, utilities, and default settings for local workstations
• Manages PC setup and deployment for new employees using standard hardware, images, and software
• Maintains and support a virtualized Microsoft environment:
o VMWare suite of products
o Windows desktop operating systems, including Windows 7/10
o MS Office suite and M365 Productivity Apps
o Windows server operating systems, including versions 2008/2016/2019
o Active Directory services
o Exchange email system
o File and print services
o Airwatch and Intune mobile device management
o Cloud technologies - Azure/AWS
• Support for key software including some custom software applications
• Daily system monitoring of resources, storage, logs, key processes and scheduled jobs
• Strong working knowledge of phone systems, remote support tools, and asset inventory systems
• Work effectively with external 3rd party vendors to identify the root cause to uncommon problems and oversee work
• Networking support:
o Effectively support the LAN, WAN and Wireless LAN environments
o Support Juniper-based, Cisco, Meraki firewalls, SSL VPN, and routers
o Skill set in Aruba wireless technology
o Ensure best practices are followed to maintain the safety of the Primaris network
• Oversee ISP contracts; ensure accuracy and proactively monitor in order to renew or cancel
• Practical hands-on experience with provisioning and maintaining Windows Server, PC’s, Macs, Active Directory, Office 365 and SQL Server environments
• Maintain up-to-date knowledge of industry trends and advancements
• Efficiently respond to emergencies that affect Primaris’ business continuity
• Independent investigation of technical issues that involves complex analysis of the network and an in-depth examination of the interaction between Applications, LAN and WAN infrastructure etc. Followed by preparation of report(s) on root cause analysis in case of failures
• Other duties as assigned

Communication
• Listens carefully to the customer, prompts questions to diagnose the nature of the problem, patiently works with the customer and provides thorough problem-solving steps
• Clearly communicate with clients via telephone, email, and in-person contact to ensure that issues are understood and resolved
• Excellent phone and email etiquette
• Able to handle multiple tasks and priorities and escalates accordingly
• Able to provide ‘self-help’ documentation for customer use

Requirements

Formal Education and/or Certifications
• Bachelor’s Degree in Information Technology or related field preferred

Years of Experience
• Minimum 3-5 years’ experience in technical support, engineering support or IT
• Prior customer-facing/support experience
• Experience with Cisco and HP switches is considered an asset

Specialized knowledge, skills and abilities
• Ability to administer and support a broad range of IT technologies
• MCSE, Microsoft systems based enterprise infrastructure
• Experience doing help desk and technical support functions
• Batch file writing, scripting knowledge and asset
• Demonstrated experience in local and wide area network operations
• Dexterity with Microsoft Office family
• Expertise in networking and security
• Outstanding client service skills
• Self-motivated
• Strong verbal communication and technical writing skills Ability to manage client expectations
• Enjoys working in a fast paced environment
• Good presentation skills
• Proven problem solving skills

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behavior
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to [email protected]. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to taking every reasonable precaution in the circumstances for the protection of the health and safety of employees from the hazards of COVID-19 and as such, has implemented a mandatory vaccination policy for all employees accessing any Primaris workplace or property. All candidates extended a conditional offer of employment with Primaris will be required to provide proof of full vaccination status as a condition of such offer, subject only to valid human rights accommodations approved by Primaris. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected]

Analyst, Business Systems

Toronto Head Office - Toronto, ON

JOB TYPE

Salary, Full Time

POSTING DATE

2021-06-25
Position Summary

The Business Systems Analyst will play a pivotal role to plan, design, develop, and launch efficient business, financial, and operations systems in support of core organizational functions and business processes. This role is responsible for working with key stakeholders to align business needs and user requirements with key information technology systems. The position is responsible for understanding existing operating procedures, processes and reporting needs, evaluating and analyzing new requirements and translating these details into a format from which a technological solution can be devised.

Role

Business/Systems analysis to enhance ERP platform & fringe Business Systems
• Lead design sessions and SIPOC exercises in prototyping new systems for the purpose of enhancing business processes, operations, and information process flow
• Identify scope and parameters in order to define measurable project success criteria.
• Analyze user and system processes; create complex requirements documents
• Build consensus, develop communication plans, and coordinate project deliverables
• Maintain detailed knowledge of current Primaris applications including Yardi Voyager 7S, and recommends tools and processes in Yardi that ensure efficient use of the system
• Accurately maintain project tracking, change management and user request logs
• Maintain documentation for all environments and execute administrative system tasks including but not limited to workflow diagrams, uses cases, risks, GAP analysis etc.
• Perform hands-on analytical work with reports and data across various business systems.
• Continually evaluate existing systems and create/maintain detailed documentation
• Act as a liaison with users from different departments to capture requirements and ensure there is continual development that keeps business systems aligned with said requirements.

Yardi Maintenance
• Responsible for generating and compiling reports based on the findings, complete with probable causes and possible solutions to common encountered systems issues
• Monitor Yardi support requests and providing assistance to Yardi users
• Create and run data integrity reports to ensure system is being used properly
• Document existing modifications to ensure upgrades capture all modifications
• Run unit testing and quality control to ensure all modifications are captured

Other Responsibilities
• Work independently with a minimum of supervision with stakeholders from across the organization
• Investigate technical issues that may involve complex analysis from our distributed network and an in-depth examination of the interaction between applications, users and their perceived and real requirements
• Work closely with issue-specific cross functional teams
• Define, coordinate, and prioritize customer feedback and ideas to management for future enhancement to services
• Other duties as assigned

Requirements

Formal Education or Equivalent
• University degree in business or information systems

Years of Experience
• 5+ years in the financial services industry or an acceptable equivalent of education and experience
• 3-5 years experience analyzing & documenting business and technical requirements
• 2-3 years experience with Yardi/MRI/Commercial Real Estate management software
• 2-3 years experience with Structured Query Language (SQL) scripting
• 3-5 years experience with Excel, including macros, financial and formulas
• 2-3 years knowledge of industry leading reporting tools like Microsoft SQL Reporting Services
• 5+ years experience in Accounting/Finance environment preferred

Specialized knowledge, skills and abilities
• Outstanding customer service skills
• Self-motivated
• Strong verbal communication and technical writing skills
• Manages customer expectations
• Articulate
• Team player
• Enjoys working in a fast paced environment
• Excellent presentation skills
• Ability to clearly communicate with customers via telephone, email and or face-to-face contact
• Proven problem solving skills

• Advanced Structured Query Language (SQL) scripting skills
• Experience developing system diagrams using Visio
• Experience with all aspects of the software development lifecycle and agile
• Knowledge common design methodologies including Modified Waterfall and Agile an asset

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behaviour
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to [email protected]. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to taking every reasonable precaution in the circumstances for the protection of the health and safety of employees from the hazards of COVID-19 and as such, has implemented a mandatory vaccination policy for all employees accessing any Primaris workplace or property. All candidates extended a conditional offer of employment with Primaris will be required to provide proof of full vaccination status as a condition of such offer, subject only to valid human rights accommodations approved by Primaris. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact [email protected]