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Guest Services Representative

Park Place Mall - Lethbridge, AB

JOB TYPE

Hourly, Part Time

POSTING DATE

2019-03-20
Position Summary

The purpose of this position is to deliver outstanding customer service to all patrons and tenants of the property. This position is one of the first points of contact for customers and tenants and must have a positive attitude towards all clients. This position is also responsible for administering specific property programs such as gift cards, community clubs and contests.

Role

• Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings
• Assist in the facilitation of the property gift card program
• Assist in the administration of the “lost and found” program by logging items and helping to match lost items with owners
• Provide directions within the property to shoppers
• Answer incoming calls on both the internal and external telephone lines
• Respond to general email inquiries
• Provide support to other departments as requested
• Maintain employee manuals by ensuring the information is up-to-date
• Coordinate the rental of strollers, wheelchairs, coat and parcel check etc.
• Administer refunds for vending machines upon request
• Continuously organize and stock all information brochures at the kiosk and other directories within the property
• Log calls from tenants who require assistance from another department in the property
• Communicate with other departments in a timely manner to relay tenant concerns/requests
• Log radio communications from other departments
• Complete projects as assigned from time to time
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Completed or working towards Secondary School diploma or equivalent

Years of Experience
• 1 year experience in customer service an asset

Specialized knowledge, skills and abilities
• Basic PC skills
• Basic Microsoft Office skills
• First Aid, CPR and AED Certifications an asset
• Ability to learn programs and procedures thoroughly and efficiently
• Respect for Health and Safety processes
• Have a positive attitude and outgoing demeanor

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behavior
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to careers@primarisreit.com. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact careers@primarisreit.com

Administrative Assistant

Sherwood Park Mall - Sherwood Park, AB

JOB TYPE

Salaried, Full Time

POSTING DATE

2019-03-15
Position Summary

The Administrative Assistant’s primary responsibility is to provide administrative support while offering exceptional service to all internal and external customers.

Role

•Perform Yardi administration, which may include;
o Enter and process department expenses
o Scan and attach payables
o Collect and input sales figures
o Collect and verify tenant insurance
• Prepare travel arrangements, organize meetings, social events and maintain calendars/schedules
• Prepare presentations, reports, documents and communications/correspondence
• Photocopy, fax and maintain central filing systems & administrative files
• Enter, update, and verify various database information and electronic records
• Assist in coordinating location-specific events
• Record and deposit accounts receivable
• Monitor inventory of office supplies and place orders when needed
• Ensure high standards of customer service are maintained
• Follow-up on document submittals, as required
• Perform basic research using various data sources including the Internet, as requested
• Provide Reception duties as required
• Greet all visitors and staff in a friendly and professional manner
• Respond to general inquiries and/or refer to appropriate representatives
• Receive & direct incoming calls in a friendly and professional manner
• Receive, date stamp and prioritize incoming mail as well as arrange for outgoing mail & courier deliveries
• Administer & reconcile petty cash fund
• Create & process necessary storage lease documentation for tenant and landlord execution (property only)
• Collect department hours from various supervisors for Payroll reporting (property only)
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Secondary School Diploma
• Certificate or Diploma in Business/Office Administration preferred

Years of Experience
• 1-2 years’ experience in Office Administration, or;
• Experience in Real Estate or Property Management an asset

Specialized Knowledge, Skills and Abilities
• Working knowledge of ERP software (preferably Yardi)
• Advanced knowledge of Microsoft Word, Excel and PowerPoint
• Excellent customer service skills
• Takes initiative
• At ease with all levels of management (internal and external)
• Professional demeanor; courteous, diplomatic & always tactful
• Ability to develop effective working relationships
• Strong problem solving skills
• Positive attitude
• Ability to multitask and effectively prioritize in a changing environment
• Detailed oriented
• Excellent organizational skills

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behaviour
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to careers@primarisreit.com. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact careers@primarisreit.com

Guest Services Representative

Place d'Orleans - Ottawa, ON

JOB TYPE

Hourly, Full Time

POSTING DATE

2019-03-12
Position Summary

The purpose of this position is to deliver outstanding customer service to all patrons and tenants of the property. This position is one of the first points of contact for customers and tenants and must have a positive attitude towards all clients. This position is also responsible for administering specific property programs such as gift cards, community clubs and contests. Please note this position requires flexible availability including weekends and evenings.

Role

• Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings
• Assist in the facilitation of the property gift card program
• Assist in the administration of the “lost and found” program by logging items and helping to match lost items with owners
• Provide directions within the property to shoppers
• Answer incoming calls on both the internal and external telephone lines
• Respond to general email inquiries
• Provide support to other departments as requested
• Maintain employee manuals by ensuring the information is up-to-date
• Coordinate the rental of strollers, wheelchairs, coat and parcel check etc.
• Administer refunds for vending machines upon request
• Continuously organize and stock all information brochures at the kiosk and other directories within the property
• Log calls from tenants who require assistance from another department in the property
• Communicate with other departments in a timely manner to relay tenant concerns/requests
• Complete projects as assigned from time to time
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Completed or working towards Secondary School diploma or equivalent

Years of Experience
• 1 year experience in customer service an asset

Specialized knowledge, skills and abilities
• Basic PC skills
• Basic Microsoft Office skills
• First Aid, CPR and AED Certifications an asset
• Bilingual (French/English) an asset
• Ability to learn programs and procedures thoroughly and efficiently
• Respect for Health and Safety processes
• Have a positive attitude and outgoing demeanor

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behavior
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to careers@primarisreit.com. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact careers@primarisreit.com

Legal Counsel

Toronto Head Office (Toronto, ON) or Calgary Regional Office (Calgary, AB)

JOB TYPE

Salary, Full Time

POSTING DATE

2019-03-08
Position Summary

The main responsibility of the Legal Counsel is to provide leadership through practical and timely legal advice across departments, skillful drafting of lease and other legal documentation and by working effectively within multi-functional teams on major lease and development transactions.

Role

• Draft, negotiate and finalize anchor, major and other retail leases and ancillary documentation
• Establish initial precedents and draft, negotiate and finalize a wide range of contractual documentation including Canadian Construction Documents Committee contracts, social media agreements and service contracts
• Assist Leasing in the preparation and negotiation of Letters of Intent
• Assist Operations, including site staff, in the interpretation of lease clauses, issuance of default notices and resolution of tenant disputes
• Assist Development in analyzing anchor, major and Commercial Retail Units tenants’ rights and shopping centre restrictions
• Oversee lease-related documentation for Quebec properties and instruct outside counsel with respect to same
• Retain outside legal counsel and instruct with respect to document preparation and negotiation
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Law Degree (LLB) required
• Member in good standing of the Law Society of Upper Canada

Years of Experience
• Minimum 5-10 years of leasing and/or transactional experience within a major law firm or in-house for a landlord with a significant retail portfolio

Specialized knowledge, skills and abilities
• Superior knowledge of commercial leasing and commercial tenancy law
• Extensive experience with word processing (i.e. Microsoft Word)
• Demonstrates sound judgment
• Business-oriented approach to law
• Excellent drafting, negotiating, communication and analytical skills
• Superior organizational skills
• Strong time management skills
• Superior ability to multi-task
• Ability to effectively prioritize in a high demand environment
• Strong customer service skills
• Demonstrates high integrity
• Ability to work in a fast paced and high volume environment
• Conflict resolution skills

Competencies

• Communicate clearly, concisely, professionally and convey active listening and
openness
• Build positive relationships and demonstrate commitment, effort and a "take charge"
attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary
changes to behaviour
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to careers@primarisreit.com. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact careers@primarisreit.com