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IT Systems Administrator

Toronto Head Office - Toronto, ON

JOB TYPE

Salary, Full Time

POSTING DATE

2020-01-22
Position Summary

The Information Technology Systems Administrator is responsible for providing an outstanding level of technical support for IT systems including server applications, file and print services, distributed directory services, email services, desktop operating systems & applications, and mobile & tablet devices to both internal and external clients.

Role

• Manage a high-level of system performance by ensuring a stable environment for the day-to-day operations of the company
• Maintain and support a virtualized Microsoft environment:
o VMWare suite of products
o Windows desktop operating systems, including Windows 7/10
o MS Office suite
o Windows server operating systems, including versions 2008/2016
o Active Directory services
o Exchange email system
o File and print services
o IOS device integration
o Cloud technologies - Azure/AWS/Private
• Support for key software applications including some custom software
• Continual systems maintenance:
o Managing, supporting, trouble shooting, configuring and implementing all of our corporate IT infrastructure
o Hands-on 1st and 2nd tier support for head office users
o Install and/or update server or network hardware, software and operating systems
o Troubleshoot and diagnose network, hardware and software issues related to our internal servers and workstations.
o Daily system monitoring of resources, storage, logs, key processes and scheduled jobs.
o Responsible for performance tuning and resource optimizations as necessary
o Implement and perform network and instance monitoring for security events and follow appropriate remediation tasks in the case of an identified fault.
o Design and implement patch management, backup and disaster recovery strategies
o Responsible for asset inventory and licensing of our software and hardware, yearly budgeting
o Supporting the company staff with their IT requests, including on-boarding and off-boarding staff
o Evaluate new technologies and evaluating how they could be integrated / utilized to better serve our infrastructure
o Strive at all times to do work using best practices – through experience or experimentation
o Perform after-hours upgrades or escalations as necessary
o Ensure accuracy of user information, including maintenance of Active Directory, O365 and other systems.
• Networking support:
o Effectively support the LAN, WAN and Wireless LAN environments
o Support Juniper-based, Cisco, Meraki firewalls, SSLVPN and routers
o Skill set in Aruba wireless technology
o Ensure best practices are followed to maintain the safety of the Primaris network
• Work effectively with external and 3rd party vendors, to oversee work and responsibilities being completed.
• Oversee ISP contracts; ensure accuracy and proactively monitor in order to renew or cancel
• Practical hands-on experience with provisioning and maintaining Windows Server, PC’s, Macs, Active Directory, Office 365 and SQL Server environments
• Maintain up-to-date knowledge of industry trends and advancements
• Efficiently respond to emergencies that affect Primaris’ business continuity
• Clearly communicate with clients via telephone, email, and occasional face-to-face contact to ensure that issues are understood and resolved
• Independent investigation of technical issues that involves complex analysis of the network and an in-depth examination of the interaction between Applications, LAN and WAN infrastructure etc. Followed by preparation of report(s) on root cause analysis in case of failures
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Bachelor’s Degree in Information Technology or related field preferred

Years of Experience
• Minimum 3-5 years’ experience in technical support, engineering support or IT
• Prior customer-facing/support experience
• Experience with Cisco and HP switches is considered an asset.

Specialized knowledge, skills and abilities
• Ability to administer and support a broad range of IT technologies
• MCSE, Microsoft systems based enterprise infrastructure
• Experience doing help desk and technical support functions
• Batch file writing, scripting knowledge and asset
• Demonstrated experience in local and wide area network operations
• Dexterity with Microsoft Office family
• Expertise in networking and security
• Outstanding client service skills
• Self-motivated
• Strong verbal communication and technical writing skills Ability to manage client expectations
• Enjoys working in a fast paced environment
• Good presentation skills
• Proven problem solving skills

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behavior
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to careers@primarisreit.com. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact careers@primarisreit.com

Guest Services Representative

Park Place Mall - Lethbridge, AB

JOB TYPE

Hourly, Part Time

POSTING DATE

2020-01-20
Position Summary

The purpose of this position is to deliver outstanding customer service to all patrons and tenants of the property. This position is one of the first points of contact for customers and tenants and must have a positive attitude towards all clients. This position is also responsible for administering specific property programs such as gift cards, community clubs and contests.

Role

• Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings
• Assist in the facilitation of the property gift card program
• Assist in the administration of the “lost and found” program by logging items and helping to match lost items with owners
• Provide directions within the property to shoppers
• Answer incoming calls on both the internal and external telephone lines
• Respond to general email inquiries
• Regulate and monitor the use of the “Parenting Room” by registering patrons who request to use the service (where applicable)
• Restocks supplies in the “Parenting Room” (where applicable)
• Provide support to other departments as requested
• Maintain employee manuals by ensuring the information is up-to-date
• Coordinate the rental of strollers, wheelchairs, coat and parcel check etc.
• Administer refunds for vending machines upon request
• Continuously organize and stock all information brochures at the kiosk and other directories within the property
• Log calls from tenants who require assistance from another department in the property
• Communicate with other departments in a timely manner to relay tenant concerns/requests
• Log radio communications from other departments
• Complete projects as assigned from time to time
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Completed or working towards Secondary School diploma or equivalent

Years of Experience
• 1 year experience in customer service an asset

Specialized knowledge, skills and abilities
• Basic PC skills
• Basic Microsoft Office skills
• First Aid, CPR and AED Certifications an asset
• Ability to learn programs and procedures thoroughly and efficiently
• Respect for Health and Safety processes
• Have a positive attitude and outgoing demeanor

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behavior
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to careers@primarisreit.com. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact careers@primarisreit.com

Property Manager

Medicine Hat Mall - Medicine Hat, AB

JOB TYPE

Salary, Full Time

POSTING DATE

2020-01-17
Position Summary

The Property Manager is responsible for preparing and implementing various plans to assist and guide staff in meeting property, corporate and portfolio goals & objectives. This will include but is not limited to, the development and implementation of the strategic plan, property marketing plan, and various other property programs.

Role

• Prepare, oversee and closely monitor the operating budget and accounts receivable
• Develop and implement the property’s strategic plan, property marketing plan, security and life safety programs and building maintenance program
• Work closely with each department manager in the development and implementation of strategic plans for his/her team and division (i.e. specialty leasing, marketing, operations, etc.)
• Monitor and provide feedback to staff, suppliers and tenants with regard to accounts payable/receivable and other accounting facets in order to achieve targets and optimize business opportunities
• Prepare and implement various plans to assist and guide in meeting property, corporate and portfolio goals & objectives
• Communicate relevant information effectively to co-workers, tenants and other stakeholders through the use of reports, newsletters, emails and presentations
• Build and foster positive working relationships at all levels both internally and externally
• Train and guide the activities of direct/indirect reports through the use of regular feedback, objective setting, performance appraisals, coaching and counseling, and assignment of projects
• Complete performance reviews for all direct reports
• Provide exceptional customer service to all stakeholders (i.e. tenants, the public, employees) when dealing with difficult issues
• Develop positive public relations through participation in various community programs, such as occupying board positions and engaging in community activities
• Coordinate the completion of all quarterly forecasting
• Conduct informal daily and weekly property inspections to ensure high level of quality and smooth operations
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Bachelor’s degree in Business Administration or related field
• BOMI courses or certifications
• Provincial Real Estate License preferred
• RPA, CPM, CSM or similar designation an asset

Years of Experience
• 3-5 years’ experience in shopping centre management with progressive levels of responsibility
• Minimum 2 years’ experience managing & leading a team

Specialized knowledge, skills and abilities
• Extensive knowledge of and experience using an ERP system (preferably Yardi)
• Excellent Microsoft Office skills
• Above average presentation skills
• Must be a strategic and focused individual who is committed to achieving goals using strategic plans and effective management skills
• Ability to work well within time constraints, able to effectively prioritize in a high demand environment
• Analytically minded with ability to learn quickly and adapt to new situations as they arise
• Outstanding customer service skills
• Positive and professional demeanor
• Well-developed negotiation skills
• Makes solid decisions
• Effectively influences others in a positive manner
• Ability to motivate, delegate and empower effectively
• Interpersonal skills

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behaviour
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements
• Actively support training & development opportunities for employees as well as provide regular and meaningful feedback while delegating responsibility and being comfortable working through others

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to careers@primarisreit.com. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact careers@primarisreit.com

Maintenance Worker

Orchard Park Shopping Centre - Kelowna, BC

JOB TYPE

Hourly, Full Time

POSTING DATE

2020-01-08
Position Summary

The Maintenance Worker’s primary responsibility is to perform day to day maintenance and customer service duties required to keep the property safe and presentable for customers, staff and tenants.

Role

• Complete thorough daily inspections of the property
• Notify direct supervisor of required repairs of the property in a timely manner
• Conduct any necessary minor repairs to the property/equipment (i.e. painting, carpentry, HVAC, landscaping, etc.)
• Monitor the property for health & safety concerns and action accordingly
• Respond to tenant(s) concerns in a timely manner
• Ensure that specific areas of the property are in proper condition for inspections
• Remove ice and snow from entrances, walkways and other areas as required
• Ensure litter receptacles are empty and that litter is cleared from the property
• Preserve the “curb appeal” of the property ensuring the overall appearance of the centre is maintained to a high standard
• Assist external contractors with repairs/inspections (i.e. HVAC, trades people, etc.)
• Provide exceptional customer service to all stakeholders (i.e. contractors, tenants and customers)
• Communicate with appropriate stakeholders (i.e. colleagues, trades people) to assist in coordination of work requirements
• Assist other departments with “set-up” and “tear-down” of materials
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Secondary School Diploma or equivalent
• College diploma in a related field an asset

Years of Experience
• 1 year experience in a similar field

Specialized knowledge, skills and abilities
• Knowledge of a trade or HVAC, etc. an asset
• Ability to operate power tools
• Valid Driver’s License (depending on property)
• Basic PC skills
• CPR and First Aid certification an asset

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behavior
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to careers@primarisreit.com. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact careers@primarisreit.com

Guest Services Representative

Sunridge Mall - Calgary, AB

JOB TYPE

Hourly, Part Time

POSTING DATE

2020-01-08
Position Summary

The purpose of this position is to deliver outstanding customer service to all patrons and tenants of the property. This position is one of the first points of contact for customers and tenants and must have a positive attitude towards all clients. This position is also responsible for administering specific property programs such as gift cards, community clubs and contests.

Role

• Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings
• Assist in the facilitation of the property gift card program
• Assist in the administration of the “lost and found” program by logging items and helping to match lost items with owners
• Provide directions within the property to shoppers
• Answer incoming calls on both the internal and external telephone lines
• Respond to general email inquiries
• Regulate and monitor the use of the “Parenting Room” by registering patrons who request to use the service (where applicable)
• Restocks supplies in the “Parenting Room” (where applicable)
• Provide support to other departments as requested
• Maintain employee manuals by ensuring the information is up-to-date
• Coordinate the rental of strollers, wheelchairs, coat and parcel check etc.
• Administer refunds for vending machines upon request
• Continuously organize and stock all information brochures at the kiosk and other directories within the property
• Log calls from tenants who require assistance from another department in the property
• Communicate with other departments in a timely manner to relay tenant concerns/requests
• Log radio communications from other departments
• Complete projects as assigned from time to time
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Completed or working towards Secondary School diploma or equivalent

Years of Experience
• 1 year experience in customer service an asset

Specialized knowledge, skills and abilities
• Basic PC skills
• Basic Microsoft Office skills
• First Aid, CPR and AED Certifications an asset
• Ability to learn programs and procedures thoroughly and efficiently
• Respect for Health and Safety processes
• Have a positive attitude and outgoing demeanor

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behavior
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to careers@primarisreit.com. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact careers@primarisreit.com

Guest Services Representative

Stone Road Mall - Guelph, ON

JOB TYPE

Hourly, Part Time

POSTING DATE

2020-01-02
Position Summary

The purpose of this position is to deliver outstanding customer service to all patrons and tenants of the property. This position is one of the first points of contact for customers and tenants and must have a positive attitude towards all clients. This position is also responsible for administering specific property programs such as gift cards, community clubs and contests.

Role

• Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings
• Assist in the facilitation of the property gift card program
• Assist in the administration of the “lost and found” program by logging items and helping to match lost items with owners
• Provide directions within the property to shoppers
• Answer incoming calls on both the internal and external telephone lines
• Respond to general email inquiries
• Regulate and monitor the use of the “Parenting Room” by registering patrons who request to use the service (where applicable)
• Restocks supplies in the “Parenting Room” (where applicable)
• Provide support to other departments as requested
• Maintain employee manuals by ensuring the information is up-to-date
• Coordinate the rental of strollers, wheelchairs, coat and parcel check etc.
• Administer refunds for vending machines upon request
• Continuously organize and stock all information brochures at the kiosk and other directories within the property
• Log calls from tenants who require assistance from another department in the property
• Communicate with other departments in a timely manner to relay tenant concerns/requests
• Log radio communications from other departments
• Complete projects as assigned from time to time
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Completed or working towards Secondary School diploma or equivalent

Years of Experience
• 1 year experience in customer service an asset

Specialized knowledge, skills and abilities
• Basic PC skills
• Basic Microsoft Office skills
• First Aid, CPR and AED Certifications an asset
• Ability to learn programs and procedures thoroughly and efficiently
• Respect for Health and Safety processes
• Have a positive attitude and outgoing demeanor

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behavior
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to careers@primarisreit.com. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact careers@primarisreit.com

Coordinator, Marketing

Peter Pond Mall - Fort McMurray

JOB TYPE

Salaried, Temporary Contract

POSTING DATE

2019-12-19
Position Summary

The main responsibility of the Coordinator, Marketing is to implement and execute the strategic marketing plan and budget for the Centre. All efforts are directed towards meeting the objectives of the Centre’s marketing plan.

Role

• Assist with the Centre’s branding and marketing strategy in all areas; including advertising, events, charitable and community endeavors
• Assist in the design and execution of a measurable & cost effective marketing plan and budget for the Centre which utilizes marketing funds to increase centre traffic, retailers sales and market share within a specific trade area
• Foster regular communication with all appropriate parties including the Centre’s management, maintenance and security staff as well as tenants
• Assist in the design of an annual marketing plan and budget that utilizes current Primaris research and analysis to set objectives, formulate strategies and detailed marketing tactics for the Centre
• Coordinate and execute events and programs successfully using an assigned budget & ensuring accuracy and integrity in each program
• Coordinate and execute Centre marketing materials, displays and promotion installations
• Develop and foster relationships with customers, community groups, suppliers, tenants, staff and co-workers
• Partner with IT and Management to develop and maintain the Centre’s website and social networking programs (i.e. Facebook, Twitter, Instagram, Pinterest etc.) by ensuring property, tenant and event details are current and accurate
• Research the market area and develop market data through local and national initiatives (i.e. focus groups) to respond to developments in marketing (where applicable)
• Monitor and report on marketing initiatives; including the gift card program (where applicable)
• Organize meetings with clients and suppliers
• Review Primaris research such as traffic counters and intercept studies, in order to stay current with the marketplace
• Develop and maintain new and existing relationships with industry personnel by attending industry specific meetings and networking events
• Assist with media and advertising contract negotiations
• Ability to work longer hours during special events and seasonal peaks (holiday hours)
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Secondary School Diploma
• College Diploma in Marketing, Advertising, Business or related field is considered an asset
• Marketing I or II from ICSC an asset

Years of Experience
• 2-4 years marketing experience, preferably within retail advertising or public relations agency setting

Specialized knowledge, skills and abilities
• Socially adept, congenial and proficient in dealing with diverse personality types with tact and diplomacy
• Strong understanding of Shopping Centre terms and traffic strategies is an asset
• Strong PC skills
• Intermediate Microsoft Office (Outlook, Excel, Word) skills
• Thorough understanding of social media platforms

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behaviour
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to careers@primarisreit.com. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact careers@primarisreit.com

Manager, Operations

Peter Pond Mall - Fort McMurray, AB

JOB TYPE

Salary, Full Time

POSTING DATE

2019-11-20
Position Summary

The main responsibility of the Manager, Operations is to ensure the successful operation of the building and facilities which may encompass areas such as maintenance, cleaning, security and guest services.

Role

• Ensure that all programs related to the overall operation of the Centre are implemented in a timely efficient manner by regularly reviewing the execution of areas such as, preventative maintenance, water treatment, energy management, environmental management, waste management, landscaping, pest control, property security, snow removal, parking lot/deck, roof maintenance and general building rehabilitation, life safety systems, cleaning operations, tenant coordination, and Health & Safety, to ensure cost effective facility management in compliance with all relevant legislation
• Manage operational expenses on a monthly basis by reviewing actual performance against budget, approving all purchase orders and invoices and conducting a monthly variance analysis to determine reasons for variance and find methods to address the situation in order to ensure expenditures remain within prescribed budgets
• Develop the annual operating budget in conjunction with the General Manager and (Senior) Property Administrator for all categories of expense and recovery by conducting thorough studies of all contracts, previous budgets, repairs and upgrades and by controlling expenses versus revenues in order to maintain first class centre and to stay competitive within the market
• Actively manage and participate in RFPs, tenders, bids and contract negotiations with multiple service providers (e.g. waste management, snow removal, cleaning, etc.)
• Create and maintain long term capital expenditure plans
• Ensure maintenance of all mechanical, electrical, life safety and security systems in compliance with Building Codes and manufacturers recommendations to ensure systems remain at optimum level of operation
• Facilitate and coordinate on-going, open communications with tenants by attending various meetings as required by the tenants to understand and address their operational concerns in order to ensure their needs are being met and the organizations assets are maintained appropriately
• Respond to after-hours emergency calls by going to the site and taking the necessary actions required to ensure all emergency procedures are followed and the security of personnel and the property is maintained
• Authorize and verify employee and contractor work schedules to ensure appropriate coverage is maintained
• Ensure necessary safety precautions and policies are followed in line with applicable laws and company policies
• Develop, maintain, and track preventative maintenance and initiatives to ensure timely inspections and repairs to common areas, existing building systems and equipment
• Coordinate and support tenant coordination projects in conjunction with the Design and Construction department. This includes, but is not limited to, cost estimating of all work responsible by the landlord, discussions with local building consultants and site inspections during the construction process
• Foster relationships with tenants, general contractors and third party vendors
• Motivate, direct and evaluate all direct reports through regular formal and informal discussions, including annual evaluations and goal setting sessions, to enhance employee job satisfaction, foster employment stability, and to maximize productivity
• Actively recruit and train new team members when required
• Review work completed by the team and provide guidance when necessary
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Bachelor’s degree in a related field
• 4th or 5th Power Engineering Ticket, or Fireman’s Power Engineering Ticket (depending on property)
• Possession of a Refrigeration Engineer certificate an asset
• Building Environmental Systems diploma (or similar program) an asset
• BOMA Systems Maintenance Technician (SMT), System Maintenance Administrator (SMA), or Facilities Management Administrator (FMA) an asset

Years of Experience
• Minimum 5 years’ experience as a Building Operator, Supervisor, Operations or similar role
• Minimum 3 years supervisory/management experience preferably in a shopping centre or mixed use environment

Specialized knowledge, skills and abilities
• Working knowledge of heating and cooling systems
• Experienced in using heating/cooling maintenance and database software programs (i.e. Angus)
• Working knowledge of Fire and Building codes
• Knowledge of Healthy and Safety legislation
• Knowledge of safe operation of power tools and equipment
• WHMIS certification an asset
• Ability to work flexible/extended hours
• Proficient with Microsoft Office programs
• Comfortable using a PC
• Valid Driver’s License

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behaviour
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements
• Actively support training & development opportunities for employees as well as provide regular and meaningful feedback while delegating responsibility and being comfortable working through others
• Embrace change and support new initiatives, anticipate and analyze issues in order to understand the future impact of actions and make sound decisions

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to careers@primarisreit.com. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact careers@primarisreit.com

Maintenance Worker

Peter Pond Mall - Fort McMuray, AB

JOB TYPE

Hourly, Full Time

POSTING DATE

2019-10-09
Position Summary

The Maintenance Worker’s primary responsibility is to perform day to day maintenance and customer service duties required to keep the property safe and presentable for customers, staff and tenants.

Role

• Complete thorough daily inspections of the property
• Notify direct supervisor of required repairs of the property in a timely manner
• Conduct any necessary minor repairs to the property/equipment (i.e. painting, carpentry, HVAC, landscaping, etc.)
• Monitor the property for health & safety concerns and action accordingly
• Respond to tenant(s) concerns in a timely manner
• Ensure that specific areas of the property are in proper condition for inspections
• Remove ice and snow from entrances, walkways and other areas as required
• Ensure litter receptacles are empty and that litter is cleared from the property
• Preserve the “curb appeal” of the property ensuring the overall appearance of the centre is maintained to a high standard
• Assist external contractors with repairs/inspections (i.e. HVAC, trades people, etc.)
• Provide exceptional customer service to all stakeholders (i.e. contractors, tenants and customers)
• Communicate with appropriate stakeholders (i.e. colleagues, trades people) to assist in coordination of work requirements
• Assist other departments with “set-up” and “tear-down” of materials
• Other duties as assigned

Requirements

Formal Education and/or Certifications
• Secondary School Diploma or equivalent
• College diploma in a related field an asset

Years of Experience
• 1 year experience in a similar field

Specialized knowledge, skills and abilities
• Knowledge of a trade or HVAC, etc. an asset
• Ability to operate power tools
• Valid Driver’s License
• Basic PC skills
• CPR and First Aid certification an asset

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behavior
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to careers@primarisreit.com. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact careers@primarisreit.com

Director, Operations

Toronto Head Office - Toronto, ON

JOB TYPE

Salary, Full Time

POSTING DATE

2019-09-24
Position Summary

This position is responsible for the execution of strategic plan as set forth by the VP, Asset Management on a regional or portfolio basis with the focus to drive asset value and increase financial returns for the stakeholders. The incumbent will identify best practices and implement them across the region(s) while supporting a team of direct reports.

Role

Leadership and Management of Property Teams; Strategic Planning, People Management
• Plan, create, implement and continually assess practices that support the strategic plan with strong focus on people, process, cost and operations
• Work cohesively with cross-functional partners (e.g. Finance, HR, IT, Legal, D&C, Leasing, Accounting) to ensure the efficient & smooth delivery of the above
• Empower shopping centre staff to execute the strategic plan at the site level
• Provide ongoing oversight of the region and act as a resource to the GMs
• Ensure consistent messaging of vision and strategy within the properties
• Align priorities on a national basis
• Ensure cohesive structure within the properties
• Ensure policies and standards are observed
• Ensure consistent and thorough communication up, down and across the organization

P&L accountability of Portfolio, Budgets and Results
• Oversee the annual centre budgets with the GMs, including forecast of the annual income and expenses, as well as overall G&A expense control
• Develop strategies for major capital renovation expenditures
• Monitor key financial measurement targets to provide analysis on accounts receivable, property expenses, property revenues, cash flows, etc.

Operations: Best Practices, Standard Operating Procedures
• Best Practice development and implementation, analyze operational practices and recommend policies and procedures to be implemented across both the regional and national portfolio
• Ensure quality and cost standards are being maintained and improved for all areas of operation within projects
• Cooperate with and drive forward corporate-wide initiatives and best practices

Marketing, Operations, Specialty Leasing, Property Administration
• Review and approve the annual Property Plans
• Ensure research is conducted and utilized on a regular basis to ensure Management has current information to maximize revenues and minimize expenses within the project

Accounting
• Provide support to the GMs to ensure that receivables and payables are being managed effectively; handle issues that require elevation beyond the property level

Tenant and Public Relations
• Successful handling of tenant issues and disputes
• Ensure that sound relations with all Tenants are being maintained
• Act as a key contact for critical internal and external stakeholders such as Primaris executive team, other co-owners, key large/national tenants, government officials

Leasing
• Communicate with Leasing leaders regarding leasing activity and budget assumptions

Reporting
• Ensure all reports are accurate and completed in a timely manner

Procurement
• Develop a plan for timely tendering of major supplier contracts with other regions & properties
• Ensure property procurement practices are in line with company policies
• Review opportunities for capital plan procurement synergies within the region and with co-Regional Directors
• Operations: Cleaning, Security
• Capital: HVAC, Parking, Roofing

Requirements

Formal Education or Equivalent
• Minimum post secondary diploma in Finance, Marketing, Operations, Accounting
• University degree in Business Administration preferred
• SCSM/CSM and/or RPA designation
Years of Experience
• Minimum 7 – 10 years experience in a similar role
• Experience in retail property management preferred
• Minimum 5 years leadership experience

Specialized skills, knowledge and abilities
• Strong people management and development skills
• Strong leadership and supervisory skills with a positive, professional approach to customer satisfaction and the desire to contribute to a successful team
• Strong ability to multi-task in a dynamic environment
• Ability to lead teams using influencing skills and knowledge
• Deadline oriented and able to meet strict deadlines
• Excellent formal presentation and speaking skills
• Strong knowledge of financial statements with a high aptitude for reporting and budgeting
• Drive to deliver results
• Excellent communication and problem solving skills
• Microsoft Office (Excel, Word, PowerPoint)

Competencies

• Communicate clearly, concisely, professionally and convey active listening and openness
• Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
• Produce accurate work with attention to detail and consistently meet deadlines
• Take ownership for actions, accept constructive criticism and make the necessary changes to behaviour
• Overcome obstacles to get the job done, identify problems and recommend solutions
• See change positively and adapt quickly to change in work requirements
• Embrace change and support new initiatives, anticipate and analyze issues in order to understand the future impact of actions and make sound decisions
• Actively support training & development opportunities for employees as well as provide regular and meaningful feedback while delegating responsibility and being comfortable working through others

Values

• Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
• Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
• Integrity: Do the right thing, deliver on commitments and admit mistakes
• Teamwork: Work together as one team toward common goals
• Accountability: Hold yourself and others accountable for decisions and results

Next Step
If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence to careers@primarisreit.com. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact careers@primarisreit.com